What is Kepner-Tregoe? These FAQs answer some of the most common questions people have about KT, as well as providing information about our services and training.
What is the KT problem-solving method?
The Kepner Tregoe method or KT method isn’t a single tool, matrix or template! Kepner-Tregoe consists of four fundamental “processes” that add structure to the way we think, ensuring that we use a rational, data-driven approach, rather than relying on assumptions and gut feelings:
• Situation Appraisal: Clarifies complex situations & issues, helps you to prioritise and create an action plan
• Problem Analysis: A powerful root cause analysis tool
• Decision Analysis: Ensures complex decisions are made rationally, weighing all the considerations and facts
• Potential Problem Analysis: Helps to manage risks and mitigate the effects if things do not go to plan
Where does Kepner-Tregoe come from?
Benjamin Tregoe and Charles Kepner originally began researching the way our minds work – how we solve problems and make decisions. They were interested in analysing the factors that make someone a good problem solver, for example. Gradually, patterns emerged and they formulated an approach that attempts to emulate the thought patterns of someone with excellent critical thinking skills.
Soon, they realised that this was actually pretty powerful and that they could train people in applying these methods. And the rest is history! Find out more about us.
What makes Kepner-Tregoe training different?
The quality of our training is what keeps our clients recommending us and coming back for more. Our trainers follow a method called “systematic teaching” which begins from awareness and leads to mastery through practical application.
Have you ever sat in a training that is really just a lecture? Kepner-Tregoe training only includes a small amount of presentation to introduce the concepts. Then, learners work in groups to practice using the KT method on case studies from our extensive library, as well as any real-life issues or examples they bring with them. This hands-on, interactive approach ensures that you walk away with practical problem solving skills that you can start applying right away.
Clients have told us that KT “rewired their brain”! We take that as a compliment.
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Start improving your problem solving skills today
The fastest way to speed up troubleshooting is to ask the right questions. In this 2-minute video June’s car won’t start. The solution is simple. However, the lack of good questioning skills initially leads to chaos!
For a more in-depth introduction to complex problem solving, watch this 25-minute webinar: