Our global presence

Kepner-Tregoe is the global leader in helping companies improve the performance of their systems through a combination of consulting services and training programs. KT is uniquely qualified to assess the architecture and design of critical business systems through the integration of three fundamental components: people, process, and technology.

Analytic Troubleshooting (ATS)

Essentials

When it comes to solving problems, and preventing reoccurrence, there’s little time for trial and error. With Kepner-Tregoe’s Analytic Troubleshooting workshop, you will consistently increase the operational efficiency of your production environment by getting to the root cause of your problems and fixing them for good. KT’s Analytic Troubleshooting workshop integrates quality and productivity efforts. And because our troubleshooting approach is agnostic to any specific technology, machine or process your organization can use it as a foundational skill for statistical process control, lean manufacturing, Six Sigma, total productive maintenance, self-managed work teams, and other programs.

What You Get

  • 3-, 4-, or 5-day format led by an expert instructor
  • Access to digital tools and resources
  • Skills needed to systematically troubleshoot in a manufacturing environment
  • Certificate of completion & KT Foundations Badge
  • Certification Credits : 2.1 CEUs

Ideal for front line staff, including quality managers, analysts, technicians, auditors, and engineers, as well as first responders such as production operators, trades and maintenance individuals.

  • Systematic troubleshooting approach that serves as a solid foundation for Six Sigma, Statistical Process Control, and Lean manufacturing
  • Find cause and prioritize problems, describing them in detail and identifying and testing possible causes—eliminating those that don’t make sense to reduce unnecessary spending
  • Differentiate between types of problems, and ask focused, probing questions to gather the right information
  • Learn to think beyond the fix to avoid future problems
  • Identify different types of problems
  • Prioritize, describe, and document problems thoroughly
  • Identify and test possible causes to curtail trial-and-error and costly fixes
  • Select a fix and then evaluate to think beyond it to avoid future issues
  • Clarify goals, find smart alternatives, and balance risks
  • Explore other areas that could be similarly affected by a problem
  • Plan the implementation and evaluate
  • Increased annual yields by 13%
  • Launched a new $15 million product line in nine days
  • Reduced losses for a critical defect by 50%
  • Realized a $5.5 million reduction in conversion costs over a two-year period
  • Resolved the costliest defect in the company, saving $1.3 million

“Kepner-Tregoe Analytic Trouble Shooting techniques are helping us to move away from a problem-solving approach based purely on experience, with no analysis and at best patchy ‘hard information’.  Our old approach often resulted in situations when either the problem remained or recurred later.”

— Factory Manager, Consumer Products

Showcase your skills!

The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website.

The Foundation Badge is the starting point and highlights that you have attended a KT training program. Once you have begun applying the KT technologies you will progress through the levels of Practitioner, Advanced, and ultimately, achieve recognition as a KT Expert.

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