Root Cause Analysis (supported by AI)

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Class seats guaranteed with payment. Seat reservations held for 72 hours.

概览

One of the most important steps in problem solving in a complex or uncertain scenario, is to have a holistic understanding of the situation before making any decision(s) and/or taking any action. Using a structured process, the team can avoid over-generalizations, wrong assumptions of cause and effect, confusion and being overwhelmed by uncertainty. With clarity of the inter-related issues, the problem solver (and team) can take the next steps confidently. This workshop is designed to enhance your problem-solving skills by teaching you proven techniques and methodologies that can be applied to a wide range of challenges. You’ll also explore how AI tools can complement these processes, assess and validate AI data accuracy to support effective problem solving.

课程详情

您将获得什么

What You Get:

Led by an expert instructor
Access to digital tools and resources
Use skills learned immediately on the job
Certificate of completion & KT Foundations Badge

适合人群

This workshop is ideal for anyone who is required to troubleshoot, perform investigations or root cause analysis (RCA), manage incidents, or conduct problem solving. Functional troubleshooting roles often include service, support, and quality engineers; problem and incident managers; analysts, technicians, designers, R&Ds, auditors, and others responsible for resolution of critical incidents and problems.

课程优势

Learn the best-in-class root cause analysis methodology, proven in all types of industries and organizations for over 60 years.
Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA, and other methodologies.
Apply the skills learned to rapidly identify the cause of problems back on the job.

培养的技能

Understand whether you truly have a cause-unknown problem
Obtain a clear, factual description of the problem through rigorous questioning techniques
Create and test hypothesis, and confirm root cause before adopting a fix
Identify where else the fix may cause problems and prevent unintended consequences
Understand how AI can help with data analysis and improve data accuracy to ensure effective problem solving