Une expertise mondiale, un accompagnement local

Kepner-Tregoe propose des formations en résolution de problèmes et en prise de décision à l’échelle mondiale, en ligne ou en présentiel, dans plusieurs langues. Si votre pays n’est pas mentionné, nous vous invitons à contacter le siège via le formulaire dédié ; notre équipe se fera un plaisir de vous mettre en relation avec le représentant régional approprié.

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Incident Mapping

  • Présentiel ou Distanciel
  • EN

Présentation

Have you ever come across an issue that seems impenetrable or unsolvable? With Kepner-Tregoe’s Incident Mapping workshop, you will discover how to bring greater clarity to tough situations quickly. These challenging situations are usually bound by several closely related themes. KT Incident Mapping can systematically identify these issues providing a clear and complete overview of the incident to determine the best way forward.

Détails de la formation

Ce que vous obtenez

What You Get

  • 2 days led by an expert instructor
  • Skills to distill a complex situation to a single visual map
  • Certificate of completion & KT Foundations Badge
  • Certification Credits : 1.4 CEUs

Public cible

Ideal for quality managers, analysts, problem and incident managers, environmental health and safety officers, auditors, technicians, engineers, and others responsible for resolution of critical incidents and problems.

Avantages

  • Learn how to display essential connections and potential solutions through visual maps of mutual relationships and interdependencies
  • Increase clarity of the situation to regain control, take appropriate actions, and prevent future incidents
  • Share knowledge and lend insight as part of a live facilitation or “post mortem” analysis
  • Distill a complex situation with many moving and dependent parts down to a single visual map so that all possible contributing factors can be captured and analyzed

Compétences développées

  • Leverage our proven eight-step Incident Mapping process to more effectively and efficiently determine the cause—and solution
  • Create a dynamic, systematic visual approach to illustrate the contributing factors, causes, and consequences of a problem
  • Identify breached barriers
  • Evaluate real-world situations and best practices, and apply that learning to make immediate contributions back to your organization

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    Related case study

    Preventative actions extended across approximately 250 APIs

    By introducing Kepner-Tregoe Incident Mapping as its standard approach, Nationwide transformed its Post Incident Review process in just two weeks. Teams began identifying preventative actions across hundreds of APIs, delivering measurable improvements in incident detection, resolution and overall IT resilience.

    Read the story

    • 70%

      reduction in resolution time

    • 40%

      fewer P1 incidents

    • 66%

      reduction in detection time

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