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The real driver of business performance: Decision Quality
Organizations spend considerab…
Read more: The real driver of business performance: Decision QualityIncident Mapping
- 线下课程 or 在线授课
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概览
Have you ever come across an issue that seems impenetrable or unsolvable? With Kepner-Tregoe’s Incident Mapping workshop, you will discover how to bring greater clarity to tough situations quickly. These challenging situations are usually bound by several closely related themes. KT Incident Mapping can systematically identify these issues providing a clear and complete overview of the incident to determine the best way forward.
课程详情
您将获得什么
What You Get
- 2 days led by an expert instructor
- Skills to distill a complex situation to a single visual map
- Certificate of completion & KT Foundations Badge
- Certification Credits : 1.4 CEUs
适合人群
Ideal for quality managers, analysts, problem and incident managers, environmental health and safety officers, auditors, technicians, engineers, and others responsible for resolution of critical incidents and problems.
课程优势
- Learn how to display essential connections and potential solutions through visual maps of mutual relationships and interdependencies
- Increase clarity of the situation to regain control, take appropriate actions, and prevent future incidents
- Share knowledge and lend insight as part of a live facilitation or “post mortem” analysis
- Distill a complex situation with many moving and dependent parts down to a single visual map so that all possible contributing factors can be captured and analyzed
培养的技能
- Leverage our proven eight-step Incident Mapping process to more effectively and efficiently determine the cause—and solution
- Create a dynamic, systematic visual approach to illustrate the contributing factors, causes, and consequences of a problem
- Identify breached barriers
- Evaluate real-world situations and best practices, and apply that learning to make immediate contributions back to your organization
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Kepner-Tregoe Certifications
Prove capability with a credential people recognize. Certification paths run from foundation practitioner to program leader.
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