Une expertise mondiale, un accompagnement local

Kepner-Tregoe propose des formations en résolution de problèmes et en prise de décision à l’échelle mondiale, en ligne ou en présentiel, dans plusieurs langues. Si votre pays n’est pas mentionné, nous vous invitons à contacter le siège via le formulaire dédié ; notre équipe se fera un plaisir de vous mettre en relation avec le représentant régional approprié.

USA - Global Headquarters UK & Ireland Thailand Singapore Philippines Netherlands Malaysia Japan Italy Germany France China - Taiwan China - Mainland China - Hong Kong Chile Canada Australia & New Zealand
Retour à tous les formations

Frontline for Operations

  • Présentiel ou Simulation ou Distanciel
  • DE EN JP

Présentation

Kepner-Tregoe’s interactive Frontline Simulation workshop is all about learning by doing. You will learn five basic steps of troubleshooting and repeatedly practice applying the skills in our close-to-reality simulation scenarios. This technology-enabled active-learning environment delivers minimum theory and maximum application to increase confidence in troubleshooting.

Détails de la formation

Ce que vous obtenez

What You Get

  • 1 day led by an expert instructor
  • Digital job aid
  • Five-step process to problem solving
  • Certificate of completion & KT Foundations Badge
  • Certification Credits : 0.7 CEUs

Public cible

KT Frontline is our most introductory level troubleshooting workshop. It is ideal for anyone whose responsibilities include reacting to and solving problems on the spot and escalation to experts, when necessary. Examples: Shop floor employees, Production line workers, Assembly team members, Maintenance apprentices, Machine operators, High-performance team members, and Team leaders.

Avantages

  • Find cause faster and safely: Start troubleshooting immediately when the problem starts and improve your resolution time by gathering quality data and knowing how to zero in on the most likely possible cause
  • Real results, after just one day: Learn and repeatedly practice essential troubleshooting concepts in an interactive simulation; equipping you with the skills you need to immediately improve your day-to-day problem solving
  • Build confidence in today’s increasingly complicated environment: By learning to gather accurate data in a consistent format, frontline employees will avoid falling into the pitfalls of troubleshooting and increase confidence in their own abilities to solve the issue

Compétences développées

  • Define, clarify, and prioritize issues
  • Ask core questions to uncover critical data required for troubleshooting effectiveness
  • Ability to accurately describe issues and structure documentation to guide next steps
  • Learn the secret to great troubleshooting – comparing “what is working” to “what is not working”
  • Identify the most likely cause by assessing possible causes against facts

Request a Brochure

Request a Brochure

    Kepner-Tregoe Certifications

    Prove capability with a credential people recognize. Certification paths run from foundation practitioner to program leader.

    KT’s Badge Program
    Des collègues en pleine séance de brainstorming

    Related case study

    A 10-year problem solved by looking beyond the obvious.

    For a decade, a recurring production problem resisted every fix. So Kepner-Tregoe stopped looking for another answer and started asking better questions — and uncovered what everyone had missed.

    Read the story

    • 10

      years

    • 1

      hidden cause

    • €2.8M

      saved annually

    Related events and insights

    Related courses

    Présentiel ou Distanciel

    Analytic Troubleshooting (ATS)

    Train your frontline and manufacturing teams to troubleshoot and resolve issues, and avoid recurrence.

    Présentiel ou Distanciel

    Problem Solving & Decision Making (PSDM)

    Discover our all-rounder Kepner-Tregoe methodology course. Train your teams to plan, prioritize, problem solve, and make strategic, data-driven decisions.

    Présentiel ou Distanciel

    Root Cause Analysis

    Learn the Kepner-Tregoe Problem Analysis method & solve the toughest problems - for good!

    You don't need all the answers. That's why we're here.

    Tell us about your challenge, and our experts will help you find the right way forward.