Une expertise mondiale, un accompagnement local

Kepner-Tregoe propose des formations en résolution de problèmes et en prise de décision à l’échelle mondiale, en ligne ou en présentiel, dans plusieurs langues. Si votre pays n’est pas mentionné, nous vous invitons à contacter le siège via le formulaire dédié ; notre équipe se fera un plaisir de vous mettre en relation avec le représentant régional approprié.

USA - Global Headquarters UK & Ireland Thailand Singapore Philippines Netherlands Malaysia Japan Italy Germany France China - Taiwan China - Mainland China - Hong Kong Chile Canada Australia & New Zealand

Présentation

Research shows that the #1 skill organizations will require in 2020 and beyond is the ability to solve complex problems. The key to being an effective problem solver is knowing which type of problem you’re trying to solve, which tools to use, and how they complement each other. In this 90-minute, self-paced course, you will learn about the problem-solving ecosystem, the basics of the different tools available, and when to employ each tool.

Détails de la formation

Ce que vous obtenez

What You Get

  • 90 minutes of self-paced eLearning
  • High-level, rapid overview of various well-known problem-solving methods and tools, including KT Problem Analysis
  • An infographic on the problem solving ecosystem and a document containing the pros and cons of each method and tool
  • A discount for a future KT training workshop
  • Certificate of completion

Public cible

You should take this course if you:

  • Feel overwhelmed by the different types of problems you’re asked to solve
  • Have heard about (and maybe used) many different problem-solving tools, like 5 Whys, Fishbones, Six Sigma, and IS/IS NOTs, but don’t know which to choose
  • Want a brief overview of Kepner-Tregoe’s Problem Analysis, the root cause analysis tool that helped bring home Apollo 13

Compétences développées

  • How to identify the type of problem you are trying to solve
  • How to choose the right tool to fix each problem
  • The pros and cons associated with each tool
  • How each tool can work effectively with KT’s Problem Analysis to solve the toughest problems

Request a Brochure

Request a Brochure

    Kepner-Tregoe Certifications

    Prove capability with a credential people recognize. Certification paths run from foundation practitioner to program leader.

    KT’s Badge Program
    Des collègues en pleine séance de brainstorming

    Related case study

    A 10-year problem solved by looking beyond the obvious.

    For a decade, a recurring production problem resisted every fix. So Kepner-Tregoe stopped looking for another answer and started asking better questions — and uncovered what everyone had missed.

    Read the story

    • 10

      years

    • 1

      hidden cause

    • €2.8M

      saved annually

    Related events and insights

    You don't need all the answers. That's why we're here.

    Tell us about your challenge, and our experts will help you find the right way forward.