Une expertise mondiale, un accompagnement local

Kepner-Tregoe propose des formations en résolution de problèmes et en prise de décision à l’échelle mondiale, en ligne ou en présentiel, dans plusieurs langues. Si votre pays n’est pas mentionné, nous vous invitons à contacter le siège via le formulaire dédié ; notre équipe se fera un plaisir de vous mettre en relation avec le représentant régional approprié.

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Présentation

Organizations embark on change initiatives because they understand that continuous skill development and process improvement are critical to future success. Many of those initiatives fail to change behavior. Coaching drives positive change and supports the use of those newly learned skills into the daily routines of affected staff. No different than any great sports team, good coaching is often the difference between incremental and real step-change improvement success.

Détails de la formation

Ce que vous obtenez

What You Get

  • Individual coaching & support from an expert instructor
  • Certification to coach others in your organization using KT
  • Certificate of completion & KT Coach Badge
  • Certification Credits : 3.5 CEUs

Public cible

Ideal for senior engineers and managers with responsibilities for technical support, problem management, incident management, escalation management and continuous improvement. Anyone involved in change management, implementing the KT methodology.

Avantages

  • Learn a coaching framework to Observe, Reflect, Communicate, and Assist (ORCA)
  • Develop and certify your capabilities as a change agent
  • Provide professional “real-time” problem-solving application support
  • Ensure continuous learning for employees through regular feedback
  • Drive behavior change by maintaining a targeted focus
  • Provide visibility to stakeholders and sponsors on adoption and outcomes

Compétences développées

  • Recognize the components of the KT Performance System.
  • Analyze individual and team performance
  • Identify gaps in the troubleshooting system
  • Identify gaps in problem-solving skills
  • Provide effective, pinpointed feedback about individual performance
  • Offer coaching tailored to the individual’s style and needs

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