KT Coach
Essentials
Organizations embark on change initiatives because they understand that continuous skill development and process improvement are critical to future success. Many of those initiatives fail to change behavior. Coaching drives positive change and supports the use of those newly learned skills into the daily routines of affected staff. No different than any great sports team, good coaching is often the difference between incremental and real step-change improvement success.
What You Get
- Individual coaching & support from an expert instructor
- Certification to coach others in your organization using KT
- Certificate of completion & KT Coach Badge
- Certification Credits : 3.5 CEUs
Ideal for senior engineers and managers with responsibilities for technical support, problem management, incident management, escalation management and continuous improvement. Anyone involved in change management, implementing the KT methodology.
- Learn a coaching framework to Observe, Reflect, Communicate, and Assist (ORCA)
- Develop and certify your capabilities as a change agent
- Provide professional “real-time” problem-solving application support
- Ensure continuous learning for employees through regular feedback
- Drive behavior change by maintaining a targeted focus
- Provide visibility to stakeholders and sponsors on adoption and outcomes
- Recognize the components of the KT Performance System.
- Analyze individual and team performance
- Identify gaps in the troubleshooting system
- Identify gaps in problem-solving skills
- Provide effective, pinpointed feedback about individual performance
- Offer coaching tailored to the individual’s style and needs
Organizations that have adopted KT’s implementation and coaching model have seen the following results:
- Shortened mean time to resolve/restore by up to 75%
- Reduced escalation rate by 40%
- Improved customer satisfaction to 90% and above
- Reduced backlog by 42%
Candidates must have previously attended the Kepner-Tregoe workshop matching the KT process they want to coach.
“KT is more than a product or idea, it is a structured approach to critical thinking that allows people to see problems and opportunities clearly”
— John Engquist, Project Manager – Burgess Norton Manufacturing
Showcase your skills!
The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website.
