Kepner-Tregoe is the global leader in helping companies improve the performance of their systems through a combination of consulting services and training programs. KT is uniquely qualified to assess the architecture and design of critical business systems through the integration of three fundamental components: people, process, and technology.

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Webcast: How to Become an Incident & Problem Management Superstar

Home > About us > News > Webcast: How to Become an Incident & Problem Management Superstar

Join Bright Talk hosted webcast on Thursday, September 6, 2012.
Register here: http://www.brighttalk.com/r/c8j

Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss:

Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management
How to improve IM & PM at the « how to » level
A sense of what KT process is about (via a short process demo)
How to make improvements stick
What is the potential ROI of a rational process-based approach to Incident and problem Management

Commencez votre formation dès aujourd’hui !

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