Root Cause Analysis (supported by AI)
Essentials
One of the most important steps in problem solving in a complex or uncertain scenario, is to have a holistic understanding of the situation before making any decision(s) and/or taking any action. Using a structured process, the team can avoid over-generalizations, wrong assumptions of cause and effect, confusion and being overwhelmed by uncertainty. With clarity of the inter-related issues, the problem solver (and team) can take the next steps confidently. This workshop is designed to enhance your problem-solving skills by teaching you proven techniques and methodologies that can be applied to a wide range of challenges. You’ll also explore how AI tools can complement these processes, assess and validate AI data accuracy to support effective problem solving.
What You Get:
- Led by an expert instructor
- Access to digital tools and resources
- Use skills learned immediately on the job
- Certificate of completion & KT Foundations Badge
This workshop is ideal for anyone who is required to troubleshoot, perform investigations or root cause analysis (RCA), manage incidents, or conduct problem solving. Functional troubleshooting roles often include service, support, and quality engineers; problem and incident managers; analysts, technicians, designers, R&Ds, auditors, and others responsible for resolution of critical incidents and problems.
- Learn the best-in-class root cause analysis methodology, proven in all types of industries and organizations for over 60 years.
- Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA, and other methodologies.
- Apply the skills learned to rapidly identify the cause of problems back on the job.
- Understand whether you truly have a cause-unknown problem
- Obtain a clear, factual description of the problem through rigorous questioning techniques
- Create and test hypothesis, and confirm root cause before adopting a fix
- Identify where else the fix may cause problems and prevent unintended consequences
- Understand how AI can help with data analysis and improve data accuracy to ensure effective problem solving
KT has changed the way we solve problems. We are now more consistent, efficient and data-driven as compared to before in RCA. While we are at the starting point of our journey, we believe the process will lead us to drive better results in the future. Thanks to KT for their continuous support during and after our engagement. – Vishnukanth Ladchumigandan, Engineering Director, Mattel (Malaysia) Sdn. Bhd. (Toys)
Showcase your skills!
The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website.
The Foundation Badge is the starting point and highlights that you have attended a KT training program. Once you have begun applying the KT technologies you will progress through the levels of Practitioner, Advanced, and ultimately, achieve recognition as a KT Expert.
