Our global presence

Kepner-Tregoe is the global leader in helping companies improve the performance of their systems through a combination of consulting services and training programs. KT is uniquely qualified to assess the architecture and design of critical business systems through the integration of three fundamental components: people, process, and technology.

USA - Global Headquarters UK & Ireland Thailand Singapore Philippines Netherlands Malaysia Japan Italy Germany France China - Taiwan China - Mainland China - Hong Kong Chile Canada Australia & New Zealand
Home > Conseil > Services Informatiques

Services Informatiques

Maîtriser la complexité grâce à une approche structurée

Dans des environnements de service dynamiques, les incidents non résolus, les performances incohérentes et le manque de clarté dans les responsabilités peuvent saper la confiance des clients et celle des équipes. Nous collaborons avec les responsables des services pour identifier les points de friction, optimiser les flux de travail et développer les compétences en pensée critique qui soutiennent une performance durable. De la gestion des incidents et des problèmes à la conception de processus et à l’accompagnement du changement, Kepner-Tregoe apporte de la structure à la complexité des services, permettant à vos équipes de fournir des résultats cohérents et fiables.

Solutions KT

Testimonials

“For me, personally…Kepner-Tregoe results can be measured in the hundreds of millions of dollars.”
–
Robert A. Lutz, Formerly Chairman of GM North America and Ford of Europe

“The process enables people to find solutions and encourages them to seek continuous improvement. The more we use it, the more success we have with it, and the more value we create.”
–
Jeffrey W. Green, Senior Production Specialist, Sonoco

“Our quality control standards are extremely high. Having a well-structured and disciplined approach to problem solving makes a huge difference in the speed at which we can find root cause.”
–
Product Manager, Ventilator Manufacturing Company

“KT’s Processes have encouraged active engagement rather than passive acceptance when coming to problem solving. Problem Analysis has saved our team time by systematically organizing the analysis process. ”
–
Quality Manager & KT Coach – Augmented Identity Solutions

“Our company has fostered a global culture of critical thinking, making structured decision-making and problem-solving a core part of daily operations. Through the enterprise-wide adoption of Kepner-Tregoe (KT) methodologies, our company has transformed troubleshooting, escalations, and risk management, ensuring data-driven, analytical approaches guide service and operational decisions.”
–
National Support Specialist – A Global Healthcare Company

“Our company integrated KT Problem Analysis methodology directly into our Major Incident response workflow, creating a more systematic approach to incident classification, root cause determination, and resolution. This process enabled our teams to quickly distinguish between relevant and irrelevant information during high-pressure situations, leading to more rapid and accurate incident classification.”
–
Senior Manager Incident Response – Fintech

Commencez votre formation dès aujourd’hui !

Nous contacter