Process Mining

Lifting the digital footprint of your process

Every business process consists of a series of steps that lead to a desired outcome. Optimizing these processes helps to deliver the best possible overall performance. Process mining uses data to give a clear picture of all the activivities happening in your current processes, which helps you to find those areas where improvements will have the largest impact.

Process mining tools interpret the data from each step of the process and then present the results in a visual format that provides an overview – making it easier to discover the process flows that are not currently optimized for maximum performance. You can then focus your continuous improvement efforts on those steps. Once all adjustments to the process flows have been implemented, process mining enables precise monitoring and can indicate potential opportunities for automation.

Process Mining case studies

KT Diagnostic reveals key insights to realign Incident Management function

Find out how a global multi-billion dollar fintech company used process mining to develop a detailed improvement roadmap. Read more

Tech company achieves 44% cycle-time reduction and reduces variation

A global, multi-billion-dollar software and cloud services company wanted to improve customer experience and reduce the time to resolve incidents. Read more

Strategic CAPA Process Assessment in the Pharma industry reveals key insights

Kepner-Tregoe undertook a strategic diagnostic of this company’s manufacturing deviations and CAPA processes, using process mining to analyze each step of the process, from deviation occurrence to CAPA implementation. Read more

Case Studies Section

Testimonials

“For me, personally…Kepner-Tregoe results can be measured in the hundreds of millions of dollars.”
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Robert A. Lutz, Formerly Chairman of GM North America and Ford of Europe

“The process enables people to find solutions and encourages them to seek continuous improvement. The more we use it, the more success we have with it, and the more value we create.”
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Jeffrey W. Green, Senior Production Specialist, Sonoco

“Our quality control standards are extremely high. Having a well-structured and disciplined approach to problem solving makes a huge difference in the speed at which we can find root cause.”
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Product Manager, Ventilator Manufacturing Company

“KT’s Processes have encouraged active engagement rather than passive acceptance when coming to problem solving. Problem Analysis has saved our team time by systematically organizing the analysis process. ”
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Quality Manager & KT Coach – Augmented Identity Solutions

“Our company has fostered a global culture of critical thinking, making structured decision-making and problem-solving a core part of daily operations. Through the enterprise-wide adoption of Kepner-Tregoe (KT) methodologies, our company has transformed troubleshooting, escalations, and risk management, ensuring data-driven, analytical approaches guide service and operational decisions.”
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National Support Specialist – A Global Healthcare Company

“Our company integrated KT Problem Analysis methodology directly into our Major Incident response workflow, creating a more systematic approach to incident classification, root cause determination, and resolution. This process enabled our teams to quickly distinguish between relevant and irrelevant information during high-pressure situations, leading to more rapid and accurate incident classification.”
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Senior Manager Incident Response – Fintech