Playbook Development
Our approach
The KT Playbook establishes a “one-best-way” to attack problems or incidents successfully every time, by tailoring your business processes, contractual agreements, and communication protocols with KT’s best-in-class critical thinking framework. The output is a customized reference manual and training guide that can be used by both new and senior staff to professionally manage critical situations with confidence.
Playbook creation begins with a series of team interviews for a strategy review or creation, then continues with process and workflow reviews. Finishing touches are to integrate the best of what you already do with global best practices to position your organization towards achieving optimal results.
Features and benefits
Rapid Response
Enable team members to rapidly respond to problems or incidents by helping them ask the right questions to understand the next steps they need to take, or teams they need to involve.
Tailored
KT experts work with your teams to understand your current approach and processes to customize an on-the-job reference manual perfect building capability and providing guidance when dealing with high priority situations.
Capability
Reinforce concepts taught during classroom learning, simulation, and coaching sessions so they become a long-lasting part of the culture, and not just an emergency tool that is seldom used.
Customer Experience
Consistently delivering a high-quality journey through critical situations will help vendors, suppliers, and clients be more willing to work with you, rather than against you when a tough outage occurs.