Incident Management
Handling incidents with confidence
Never panic again. Incident management is stressful when you have no formal process in place. A major incident can be catastrophic to your business when not managed properly. Kepner-Tregoe’s Major Incident Management approach enables your organization to be fully prepared to handle any crisis that occurs. Resolving major incidents requires everyone to be on the same page following a robust process.
This will reduce stress and the amount of time wasted on ineffective trial-and-error attempts to solve major outages. Through improved major incident management, your staff is effective, resolution time is reduced, and your customers are happier.
Our Approach
Take control under pressure
Actively manage the end-to-end process of service restoration from initial triage/assessment, to troubleshooting the issue, choosing appropriate countermeasures and managing stakeholder communications.
Perform under pressure
When speed to restore service is everything KT problem-solving techniques strike the balance between the impulse to take quick action and the need for gathering the right data.
Lead and manage your incident calls
Manage and guide large groups of incident teams (e.g., on bridge calls) through a structured approach and targeted moderation and communication.
Create visibility
Display critical data using advanced dashboarding techniques to manage risks and keep all critical stakeholders “in the know .“