A holistic approach for IT and Tech Support from the world’s leading troubleshooting company
Christoph Goldenstern, VP of Strategy & Service Excellence, outlines the Kepner-Tregoe approach, explains the history of the company and talks about the consulting and training solutions offered by KT. Using Kepner-Tregoe methodologies allows IT and Tech Support to embed critical thinking in the business. Christoph discusses why Kepner-Tregoe is a good choice to bring critical thinking skills to your organization.