Our global presence
At Kepner-Tregoe, we help organizations worldwide strengthen problem-solving and decision-making skills that drive lasting performance improvement. With offices and licensed partners in 17 countries, our team combines global expertise with local insight to support clients wherever they are. Our workshops and coaching are available in multiple languages, delivered virtually or onsite - wherever your people work best. If your country isn’t listed, please reach out through our Headquarters contact form and our friendly client service team will connect you with the right regional representative.
A conversation with Shane Chagpar of Kepner-Tregoe covering how to reduce escalation at the service desk through the use of better questioning techniques and critical thinking. Shane talks about how knowledge creation should not be an afterthought, the importance of clear problem statements and how it is imperative to identify good processes and work flows in order gain strides with new technologies available today.
