A new troubleshooting simulation method accelerates learning in a “safe to fail” environment.
To avoid dire consequences a pilot spends many hours in a simulator before they are given the keys to fly a passenger jet. To prepare for real-life calamities troubleshooters study theory and work through case studies none of which replicate the pressure-cooker when systems go pear-shaped. Emel Firtina and Christoph Goldenstern demonstrate this new Kepner-Tregoe method that accelerates learning in a « safe to fail » environment avoiding any negative consequences to the organization.