Unlock the power of critical thinking with Kepner-Tregoe to up your game in incident & problem management
Join us for a transformative 2-hour KT Discovery webinar designed exclusively for IT professionals in financial services, banking and IT.
What You’ll Gain from the Webinar:
1. Discover the Power of Effective Questioning
- Learn how to ask the right questions to uncover root causes and drive effective problem resolution
- Understand the intent of questions and how it helps in reducing time-to-resolution and service costs
2. Introduction to Kepner-Tregoe’s Systematic & Structured Approach for Critical Thinking
- Overview of how KT’s structured approach can improve your incident and problem management processes
- Explore success stories showcasing significant reductions in MTTR and enhanced operational efficiency
3. Critical Thinking Towards Efficient & Effective Incident & Problem Management
- The importance of making thinking visible and how to capitalize on it
- Improve the consistency and efficacy of using « common » language independent of technology
Webinar Details:
Date: 15th Aug 2024
Time: 3pm – 5pm
Presenter
Edmund is a KT expert skilled in developing managers and engineers in critical-thinking processes. He has delivered numerous programs in issue resolution and facilitated key KT technologies such as Problem Solving and Decision Making (PSDM), Analytic Trouble Shooting (ATS), Problem Management (PM), and Major Incident Management (MIM). Using tools like Lean, Six Sigma, and his excellent critical thinking skills, Edmund helps clients improve production lead times and reduce process waste.
He has led skill development for clients across various industries and countries, coaching critical thinkers at all organizational levels. Besides training, Edmund has developed program leaders in multiple industries, enabling them to lead workshops and apply KT methodologies effectively within their organizations.