Major Incident Management Masterclass
Masterclass Leader:
Andrew Vermes
Senior Consultant, Kepner-Tregoe
Date:
24th March 2015
Location:
ITSMF UK Office, 150 Wharfedale Rd.
Winnersh Triangle
Berkshire, RG41 RRB, UK
Contact:
Events Team 0118 918 6500
This Masterclass offers a mature approach to major incidents, explaining why it’s important to integrate several different approaches. We’ll touch on minor incidents, too, since the way these are routinely handled will shape users‘ and IT professionals‘ view of what needs to happen, and in what order.
Find out more at Masterclass: Major Incident Management