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Kepner-Tregoe is the global leader in helping companies improve the performance of their systems through a combination of consulting services and training programs. KT is uniquely qualified to assess the architecture and design of critical business systems through the integration of three fundamental components: people, process, and technology.
Complexity leaves service organizations with a widening gap between the capability of the technology and their understanding of it. The author shows how top support organizations narrow the gap by focusing on three areas: people, processes, and performance.
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