{"id":25365,"date":"2017-12-04T15:00:00","date_gmt":"2017-12-04T15:00:00","guid":{"rendered":"https:\/\/kepner-tregoe.com\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/"},"modified":"2025-07-10T14:41:37","modified_gmt":"2025-07-10T14:41:37","slug":"major-incident-management-being-prepared-when-a-change-goes-horribly-wrong","status":"publish","type":"post","link":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/","title":{"rendered":"Major Incident Management \u2013 Being prepared when a change goes horribly wrong"},"content":{"rendered":"

When a company develops a major incident process, they first consider what constitutes a major incident.\u00a0Organizations will tend to focus their attention externally on the potential for hackers and cyber-attacks to wreak havoc on networks and create data security concerns. They define incident priority accordingly with an emphasis on external causes.<\/p>\n

This is a valid concern. In today\u2019s corporate environment, suffering from a system breach is not necessarily a matter of \u201cif\u201d but rather \u201cwhen\u201d. As a result, companies focus the responsibilities of major incident management teams around external factors that could cause a service outage. However, they often fail to remember that major Incidents aren\u2019t just caused by system failures or external attacks. They can be the result of a planned change gone bad.<\/p>\n

What happens when a major incident is caused by change management<\/h2>\n

First and foremost, you should recognize that not only are your users impacted but it is highly likely that you will encounter confusion about processes, roles and responsibilities too.<\/p>\n

When you have a major incident caused by change, systems are often between states and many stakeholders are disengaged due to the planned down times. Your change management and incident management processes are forced to operate in parallel, and each team may have a different process owner. The complexity that is created makes managing the incident extremely difficult at a time when business impact is elevated \u2013 leading to a high-risk situation for your business.<\/p>\n

Without considering this scenario in advance and figuring out how you will handle it, there is a high likelihood that your change management and incident management processes will collide. This will leave technical support staff and management wondering who is in control, who should be communicating, and how decisions should be made to restore services as quickly as possible.<\/p>\n

\n

\u00a0
\nBe prepared when major incidents happen. Major Incident Management training<\/a><\/p>\n

\n

How to align your change management and incident management plans<\/h2>\n

As you are analyzing and preparing your company\u2019s plans for handling major incidents caused by change, here are some of the key areas where the normal change management and incident management approaches differ and require reconciliation.<\/p>\n

Communications<\/h3>\n

The first area of conflict occurs with communications. In a normal change environment, communication plans are scripted, routine and infrequent \u2013 omitting technical details about the situation, activities taking place and impact to operations. In a major incident situation, the communication needs are almost opposite. Instead, you focus on keeping your stakeholders apprised of impact, diagnosis activities and status frequently. This assures stakeholders that the support team has the issue under control.<\/p>\n

Conflicting communication approaches can also lead to extended resolution times when these scenarios collide. When both situations happen at the same time, it is important to establish who should be communicating and how often. Define what the focus of each communication should be. Most importantly, all requests for updates should channel through the designated contact to avoid creating confusion and distraction.<\/p>\n

Decision structures<\/h3>\n

The decision authority for change management is typically highly structured with a regular cadence, standardized documentation and focusing on the confidence of recommendations being made. In a major incident situation, decision making needs to take place in real-time to resolve the incident, focusing on cost\/benefit, trade-offs and risk.<\/p>\n

To avoid confusion, it should be clear when decision making authority switches from change management to incident management and then once the incident is resolved, how the transition back to change management will occur.<\/p>\n

Roll-Forward vs. Rollback<\/h3>\n

The common approach for most change management processes in dealing with a failed change is to rollback the change and revert to the previous working configuration of the system. This will largely be successful to ensure service restoration, unless a major incident is involved.<\/p>\n

When a major incident occurs, your company may need to consider a different option: rolling forward instead of rolling back. Developing and deploying a new change may lead to shorter resolution times. The decision to roll forward can also be a result of the rollback plan failing. It can also be due to redefining the business criticality of implementing the planned changes, or the result of an evaluation of the comparative cost\/benefit\/risk profile of different options.<\/p>\n

Root Cause Analysis<\/h3>\n

When a major incident occurs because of a change, there are 2 root cause analysis efforts that must be undertaken. The first is a technical analysis of the change to understand why it failed and what needs to be done to correct the problem and prevent it from happening again. The second is an analysis of the change management process to determine how the defective change was approved for release. This second piece is critical in order to uncover issues in the development and testing process and enhance the process controls within the change management process.<\/p>\n

Major incidents caused by change are a high-risk scenario for your company \u2013 both highly likely to occur and very impactful when they happen. They can lead to lost revenue and more importantly, lost credibility with your customers.<\/p>\n

Your best preparedness for a major incident caused by change management comes from planning how your teams will respond when these scenarios occur and practicing in advance. If you don\u2019t already have a plan in place, focusing on the fundamentals (communication, decision making, technical options and continuous improvement\/root cause analysis) is a good place to start. If you do have an existing process, refine and tune the process to minimize business impact, provide targeted stakeholder communications and add steps to capture root cause analysis information while diagnosis and decision making are taking place.<\/p>\n

\n

\u00a0
\nMore information about Kepner-Tregoe\u2019s consulting services for IT & service operations<\/a> <\/p>\n

\n","protected":false},"excerpt":{"rendered":"

When a company develops a major incident process, they first consider what constitutes a major incident.\u00a0Organizations will tend to focus their attention externally on the potential for hackers and cyber-attacks to wreak havoc on networks and create data security concerns. They define incident priority accordingly with an emphasis on external causes. This is a valid […]<\/p>\n","protected":false},"author":5,"featured_media":564,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"ppma_author":[163],"class_list":["post-25365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other"],"acf":[],"yoast_head":"\nMajor Incident Management \u2013 Being prepared when a change goes horribly wrong - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"When a company develops a major incident process, they first consider what constitutes a major incident.\u00a0Organizations will tend to focus their attention externally on the potential for hackers and cyber-attacks to wreak havoc on networks and create data security concerns. They define incident priority accordingly with an emphasis on external causes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Major Incident Management \u2013 Being prepared when a change goes horribly wrong\" \/>\n<meta property=\"og:description\" content=\"When a company develops a major incident process, they first consider what constitutes a major incident.\u00a0Organizations will tend to focus their attention externally on the potential for hackers and cyber-attacks to wreak havoc on networks and create data security concerns. They define incident priority accordingly with an emphasis on external causes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:published_time\" content=\"2017-12-04T15:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-10T14:41:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/tashatuvango170900245.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"305\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anna Sza\u0142kiewicz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Major Incident Management \u2013 Being prepared when a change goes horribly wrong\",\"datePublished\":\"2017-12-04T15:00:00+00:00\",\"dateModified\":\"2025-07-10T14:41:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/\"},\"wordCount\":956,\"publisher\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/tashatuvango170900245.jpg\",\"articleSection\":[\"Other\"],\"inLanguage\":\"zh-CN\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/\",\"name\":\"Major Incident Management \u2013 Being prepared when a change goes horribly wrong - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/tashatuvango170900245.jpg\",\"datePublished\":\"2017-12-04T15:00:00+00:00\",\"dateModified\":\"2025-07-10T14:41:37+00:00\",\"description\":\"When a company develops a major incident process, they first consider what constitutes a major incident.\u00a0Organizations will tend to focus their attention externally on the potential for hackers and cyber-attacks to wreak havoc on networks and create data security concerns. They define incident priority accordingly with an emphasis on external causes.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/#breadcrumb\"},\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/tashatuvango170900245.jpg\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/tashatuvango170900245.jpg\",\"width\":450,\"height\":305,\"caption\":\"Incident management\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/blogs\\\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Major Incident Management \u2013 Being prepared when a change goes horribly wrong\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/#website\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/\",\"name\":\"Kepner-Tregoe\",\"description\":\"Problem solving & critical thinking training\",\"publisher\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-CN\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/#organization\",\"name\":\"Kepner-Tregoe\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"width\":264,\"height\":38,\"caption\":\"Kepner-Tregoe\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/zh-hans\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/14495\"]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Major Incident Management \u2013 Being prepared when a change goes horribly wrong - Kepner-Tregoe","description":"When a company develops a major incident process, they first consider what constitutes a major incident.\u00a0Organizations will tend to focus their attention externally on the potential for hackers and cyber-attacks to wreak havoc on networks and create data security concerns. They define incident priority accordingly with an emphasis on external causes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/","og_locale":"zh_CN","og_type":"article","og_title":"Major Incident Management \u2013 Being prepared when a change goes horribly wrong","og_description":"When a company develops a major incident process, they first consider what constitutes a major incident.\u00a0Organizations will tend to focus their attention externally on the potential for hackers and cyber-attacks to wreak havoc on networks and create data security concerns. They define incident priority accordingly with an emphasis on external causes.","og_url":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/","og_site_name":"Kepner-Tregoe","article_published_time":"2017-12-04T15:00:00+00:00","article_modified_time":"2025-07-10T14:41:37+00:00","og_image":[{"width":450,"height":305,"url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/tashatuvango170900245.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"Anna Sza\u0142kiewicz","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/#article","isPartOf":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/"},"author":{"name":"","@id":""},"headline":"Major Incident Management \u2013 Being prepared when a change goes horribly wrong","datePublished":"2017-12-04T15:00:00+00:00","dateModified":"2025-07-10T14:41:37+00:00","mainEntityOfPage":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/"},"wordCount":956,"publisher":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/#organization"},"image":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/#primaryimage"},"thumbnailUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/tashatuvango170900245.jpg","articleSection":["Other"],"inLanguage":"zh-CN"},{"@type":"WebPage","@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/","url":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/","name":"Major Incident Management \u2013 Being prepared when a change goes horribly wrong - Kepner-Tregoe","isPartOf":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/#website"},"primaryImageOfPage":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/#primaryimage"},"image":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/#primaryimage"},"thumbnailUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/tashatuvango170900245.jpg","datePublished":"2017-12-04T15:00:00+00:00","dateModified":"2025-07-10T14:41:37+00:00","description":"When a company develops a major incident process, they first consider what constitutes a major incident.\u00a0Organizations will tend to focus their attention externally on the potential for hackers and cyber-attacks to wreak havoc on networks and create data security concerns. They define incident priority accordingly with an emphasis on external causes.","breadcrumb":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/#breadcrumb"},"inLanguage":"zh-CN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/"]}]},{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/#primaryimage","url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/tashatuvango170900245.jpg","contentUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/tashatuvango170900245.jpg","width":450,"height":305,"caption":"Incident management"},{"@type":"BreadcrumbList","@id":"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/major-incident-management-being-prepared-when-a-change-goes-horribly-wrong\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kepner-tregoe.com\/zh-hans\/"},{"@type":"ListItem","position":2,"name":"Major Incident Management \u2013 Being prepared when a change goes horribly wrong"}]},{"@type":"WebSite","@id":"https:\/\/kepner-tregoe.com\/zh-hans\/#website","url":"https:\/\/kepner-tregoe.com\/zh-hans\/","name":"Kepner-Tregoe","description":"Problem solving & critical thinking training","publisher":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kepner-tregoe.com\/zh-hans\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-CN"},{"@type":"Organization","@id":"https:\/\/kepner-tregoe.com\/zh-hans\/#organization","name":"Kepner-Tregoe","url":"https:\/\/kepner-tregoe.com\/zh-hans\/","logo":{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/kepner-tregoe.com\/zh-hans\/#\/schema\/logo\/image\/","url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","contentUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","width":264,"height":38,"caption":"Kepner-Tregoe"},"image":{"@id":"https:\/\/kepner-tregoe.com\/zh-hans\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/14495"]},{"@type":"Person","@id":""}]}},"authors":[{"term_id":163,"user_id":5,"is_guest":0,"slug":null,"display_name":"Anna Sza\u0142kiewicz","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/2a683ec53689c989d920fbc56191696dcd5ba3b46fd10182114f7eef25b716cc?s=96&d=mm&r=g","0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/posts\/25365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=25365"}],"version-history":[{"count":1,"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/posts\/25365\/revisions"}],"predecessor-version":[{"id":27917,"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/posts\/25365\/revisions\/27917"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/media\/564"}],"wp:attachment":[{"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=25365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=25365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=25365"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/kepner-tregoe.com\/zh-hans\/wp-json\/wp\/v2\/ppma_author?post=25365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}