{"id":48924,"date":"2025-06-17T07:53:28","date_gmt":"2025-06-17T07:53:28","guid":{"rendered":"https:\/\/kepner-tregoe.com\/home\/"},"modified":"2026-02-16T14:02:45","modified_gmt":"2026-02-16T14:02:45","slug":"home","status":"publish","type":"page","link":"https:\/\/kepner-tregoe.com\/zh-hans\/","title":{"rendered":"\u9996\u9875"},"content":{"rendered":"<div id=\"homepage-hero\" class=\"block homepage-hero alignfull wp-block-acf-homepage-hero\">\n<div class=\"background-image\" data-aos=\"fade\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"913\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4.webp 2000w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4-300x137.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4-1024x467.webp 1024w, 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class=\"wp-block-paragraph\">\u6211\u4eec\u4e0d\u4ec5\u4f20\u6388\u7406\u6027\u601d\u7ef4\u2014\u66f4\u57f9\u517b\u4ee5\u903b\u8f91\u601d\u7ef4\u9a71\u52a8\u51b3\u7b56\u7684\u9886\u5bfc\u8005\u3002\u4f5c\u4e3a\u884c\u4e1a\u6807\u6746\uff0cKepner-Tregoe\u7684\u7814\u8ba8\u4f1a\u4ece\u4e0d\u8ffd\u968f\u6f6e\u6d41\uff0c\u800c\u662f\u5b9a\u4e49\u884c\u4e1a\u6807\u51c6\u3002\u4ece\u751f\u4ea7\u4e00\u7ebf\u5230\u9ad8\u7ba1\u4f1a\u8bae\u5ba4\uff0c\u6211\u4eec\u7684\u65b9\u6cd5\u8bba\u8d4b\u80fd\u56e2\u961f\u50cf\u4e13\u5bb6\u4e00\u6837\u7cfb\u7edf\u5316\u5730\u89e3\u51b3\u95ee\u9898\u548c\u4f5c\u51fa\u9ad8\u6548\u7684\u51b3\u7b56\u3002  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-success-background-color has-background wp-element-button\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/training\/\">\u4e86\u89e3\u66f4\u591a<\/a><\/div>\n<\/div>\n\n\n<\/div>\n\n<div class=\"container tiles\" data-aos=\"fade-right\">\n    <div class=\"tiles-inner\">\n                                    <a\n                    href=\"https:\/\/kepner-tregoe.com\/training\/strategic-thinking-execution\/\"\n                    class=\"tile\"\n                    style=\"--accent-color: #005ba5;\"\n                >\n                    <img loading=\"lazy\" decoding=\"async\" width=\"45\" height=\"68\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/icon-checklist.png\" class=\"attachment-full size-full\" alt=\"\" \/>                    <p class=\"style:h4\">\u805a\u7126\u5173\u952e<\/p>\n                <\/a>\n                            <a\n                    href=\"https:\/\/kepner-tregoe.com\/training\/root-cause-analysis\/\"\n                    class=\"tile\"\n                    style=\"--accent-color: #e33d2f;\"\n                >\n                    <img loading=\"lazy\" decoding=\"async\" width=\"59\" height=\"68\" 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responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:1.25rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:1.25rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.25rem\"><\/div><\/div>\n\n<div class=\"wp-block-columns alignfull is-style-image-with-content is-layout-flex wp-container-core-columns-is-layout-1544296f wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"441\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/08\/magnifying-glass-optimized.jpg\" alt=\"\" class=\"wp-image-48291\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/08\/magnifying-glass-optimized.jpg 640w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/08\/magnifying-glass-optimized-300x207.jpg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ff6d01ac wp-block-column-is-layout-flow\">\n<p class=\"is-style-tagline wp-block-paragraph\">\u5173\u4e8e\u6211\u4eec<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-company-in-brief\">\u4f01\u4e1a\u7cbe\u8981<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kepner-Tregoe \u7684\u4f7f\u547d\u662f\u5e2e\u52a9\u9886\u5bfc\u8005\u5728\u5173\u952e\u65f6\u523b\u5e26\u6765\u6e05\u6670\u601d\u8def\u3002\u9762\u5bf9\u4f18\u5148\u4e8b\u9879\u51b2\u7a81\u3001\u590d\u6742\u6311\u6218\u4e0e\u6301\u7eed\u53d8\u5316\u7684\u4e16\u754c\uff0c\u6211\u4eec\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u7ed3\u6784\u5316\u7684\u601d\u7ef4\u65b9\u5f0f\uff0c\u5e2e\u52a9\u5176\u6e05\u6670\u5224\u65ad\u4e0e\u679c\u65ad\u884c\u52a8\u3002\u6211\u4eec\u7684\u65b9\u6cd5\u8bba\u5df2\u88ab\u5404\u884c\u4e1a\u7684\u9886\u5148\u4f01\u4e1a\u6240\u4fe1\u8d56\uff0c\u7528\u4e8e\u627e\u51fa\u6839\u672c\u539f\u56e0\u3001\u4f5c\u51fa\u660e\u667a\u51b3\u7b56\u3001\u7ba1\u7406\u98ce\u9669\u5e76\u628a\u63e1\u673a\u9047\u3002  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kepner-Tregoe \u7684\u72ec\u7279\u4e4b\u5904\u4e0d\u4ec5\u5728\u4e8e\u6211\u4eec\u7684\u65b9\u6cd5\u8bba\u672c\u8eab\uff0c\u66f4\u5728\u4e8e\u6211\u4eec\u5e26\u6765\u7684\u6301\u4e45\u5f71\u54cd\u3002\u6211\u4eec\u4e0d\u63d0\u4f9b\u77ed\u671f\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u800c\u662f\u81f4\u529b\u4e8e\u5efa\u7acb\u4f01\u4e1a\u81ea\u8eab\u7684\u80fd\u529b\uff0c\u5373\u4f7f\u54a8\u8be2\u56e2\u961f\u79bb\u5f00\u540e\uff0c\u4f9d\u7136\u80fd\u51ed\u81ea\u8eab\u9ad8\u6548\u5730\u89e3\u51b3\u95ee\u9898\uff0c\u81ea\u4fe1\u5730\u5f15\u9886\u524d\u884c\u3002   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u82e5\u60a8\u6709\u610f\u613f\u63d0\u5347\u81ea\u8eab\u6216\u4f01\u4e1a\u80fd\u529b\uff0c\u6211\u4eec\u5c06\u968f\u65f6\u4e3a\u60a8\u63d0\u4f9b\u4e13\u4e1a\u652f\u6301\u3002<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-success-background-color has-background 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wp-container-core-columns-is-layout-dd02aba6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-c0290b92 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Groups.svg\" alt=\"\" class=\"wp-image-77\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-2090f0cf wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\" id=\"h-for-groups-teams\">\u9002\u7528\u4e8e\u56e2\u961f\/\u5c0f\u7ec4<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5c06\u57f9\u8bad\u76f4\u63a5\u5e26\u5230\u60a8\u7684\u56e2\u961f\u3002\u57f9\u8bad\u53ef\u5728\u60a8\u516c\u53f8\u73b0\u573a\u8fdb\u884c\uff0c\u65f6\u95f4\u548c\u5730\u70b9\u7531\u60a8\u9009\u62e9\u3002 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\u9762\u5411\u5168\u7403\u5f00\u8bbe\uff0c\u63d0\u4f9b\u7ebf\u4e0b\u4e0e\u5728\u7ebf\u5b66\u4e60\u65b9\u5f0f\uff0c\u65f6\u95f4\u7075\u6d3b\uff0c\u53ef\u81ea\u7531\u62a5\u540d\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-c0290b92 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/eLearning1.svg\" alt=\"\" class=\"wp-image-79\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-2090f0cf wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\" id=\"h-elearning\">\u5728\u7ebf\u5b66\u4e60<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5b66\u4e60\u8005\u53ef\u6309\u7167\u81ea\u5df1\u7684\u8fdb\u5ea6\u548c\u65f6\u95f4\u5b89\u6392\u8fdb\u884c\u5b66\u4e60\uff0c\u66f4\u52a0\u4fbf\u6377\uff0c\u5e72\u6270\u66f4\u5c11\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-d70ed23c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/training\/\">\u6d4f\u89c8\u5168\u90e8\u8bfe\u7a0b<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.75rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\"><div id=\"swiper-slider\" class=\"block swiper-slider alignnone wp-block-acf-swiper-slider\">\n<div class=\"swiper\">\n    <script type=\"text\/config\" class=\"swiper-slider-config\">\n        {\"wrapperSelector\":\".wp-block-post-template\",\"slideSelector\":\".wp-block-post\",\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"20000\",\"spaceBetween\":\"0\",\"config\":{\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"20000\",\"spaceBetween\":\"0\"},\"breakpoints\":[{\"breakpoint\":\"\",\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\"}]}    <\/script>\n    \n<ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-64344 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-manufacturing\">\n<div id=\"client-success-story-boxes\" class=\"block client-success-story-boxes align wp-block-acf-client-success-story-boxes\">\n<div class=\"block-inner\">\n    <div class=\"content\">\n        <div class=\"heading\" data-aos=\"fade-down\">\n            <p class=\"style:tagline\">\n                Our Client Work            <\/p>\n            <h2>\n                Client Success Stories            <\/h2>\n        <\/div>\n\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>Challenges<\/h3>\n            <p>As IDEMIA Secure Transactions expanded globally, quality investigations varied significantly across its six manufacturing sites. Teams used different tools and approaches, often jumping to visible causes rather than applying consistent, evidence-based analysis. The lack of a shared problem-solving language made cross-site collaboration, 8D consistency and investigation maturity difficult to sustain at scale.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>Results<\/h3>\n            <p>IDEMIA Secure Transactions successfully embedded a common, structured problem-solving methodology across all six sites, supported by coaching and internal certification. Quality investigations are now more consistent, analytical and auditable, with clearer problem definition and reduced \u201cjump-to-cause\u201d behavior. The approach has driven a lasting cultural shift &#8211; not just improved processes.<\/p>\n        <\/div>\n                <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"59\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/IDEMIA_Secure_Transactions_2L_CMYK.png\" class=\"attachment-full size-full\" alt=\"IDEMIA Secure Transactions logo\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/IDEMIA_Secure_Transactions_2L_CMYK.png 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/IDEMIA_Secure_Transactions_2L_CMYK-300x59.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>    <\/div>\n\n        <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/about\/client-success-stories\/how-idemia-secure-transactions-built-a-global-problem-solving-culture\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            \u4e86\u89e3\u66f4\u591a        <\/a>\n    <\/div>\n\n    <div class=\"tiles\" data-aos=\"fade-down\">\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">10,000<\/p>\n                        <p class=\"style:h3\">employees: one quality framework<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">11<\/p>\n                        <p class=\"style:h3\">coaches developed in 9 months<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        \n                                    <img loading=\"lazy\" decoding=\"async\" width=\"296\" height=\"296\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/security-technology.webp\" class=\"attachment-full size-full\" alt=\"security technology\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/security-technology.webp 591w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/security-technology-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/security-technology-150x150.webp 150w\" sizes=\"auto, (max-width: 591px) 100vw, 591px\" \/>                            <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/encryption-square.webp\" class=\"attachment-full size-full\" alt=\"encryption technology\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/encryption-square.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/encryption-square-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/encryption-square-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                        <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-43179 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-it-communication\">\n<div id=\"client-success-story-boxes-2\" class=\"block client-success-story-boxes align wp-block-acf-client-success-story-boxes\">\n<div class=\"block-inner\">\n    <div class=\"content\">\n        <div class=\"heading\" data-aos=\"fade-down\">\n            <p class=\"style:tagline\">\n                Our Client Work            <\/p>\n            <h2>\n                Client Success Stories            <\/h2>\n        <\/div>\n\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>Challenges<\/h3>\n            <p>Microsoft asked Kepner-Tregoe to help implement KT&#8217;s suite of rational processes to enable their engineers and advocates to successfully sort, clarify and prioritize issues, find the root cause of customer problems with accuracy and speed.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>Results<\/h3>\n            <p>To measure the impact of the KT training and support project for CSS customers, key metrics were recorded 12 weeks before the workshops and 12 weeks after. Results of total improvements during the first year:<\/p>\n        <\/div>\n                <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"218\" height=\"48\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle.png 436w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-300x66.png 300w\" sizes=\"auto, (max-width: 436px) 100vw, 436px\" \/>    <\/div>\n\n        <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/about\/client-success-stories\/customer-obsessed-microsoft-customer-service-support-embraces-the-gold-standard-in-problem-solving\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            \u4e86\u89e3\u66f4\u591a        <\/a>\n    <\/div>\n\n    <div class=\"tiles\" data-aos=\"fade-down\">\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">3.3%<\/p>\n                        <p class=\"style:h3\">improvement in customer satisfaction<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">27<\/p>\n                        <p class=\"style:h3\">minutes reduction in time per incident<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        \n                                    <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-support.webp\" class=\"attachment-full size-full\" alt=\"IT Service Management and Support\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-support.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-support-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-support-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                            <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-and-support.webp\" class=\"attachment-full size-full\" alt=\"IT service desk support\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-and-support.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-and-support-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-and-support-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                        <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-42784 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-consumer-products client-success-story-category-it-communication\">\n<div id=\"client-success-story-boxes-3\" class=\"block client-success-story-boxes align wp-block-acf-client-success-story-boxes\">\n<div class=\"block-inner\">\n    <div class=\"content\">\n        <div class=\"heading\" data-aos=\"fade-down\">\n            <p class=\"style:tagline\">\n                Our Client Work            <\/p>\n            <h2>\n                Client Success Stories            <\/h2>\n        <\/div>\n\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>Challenges<\/h3>\n            <p>Incidents were becoming more complex, increasing the probability and risk of major outages. The geographically-dispersed team of Subject Matter Experts (SMEs) required a high degree of coordination during the incident handling process.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>Results<\/h3>\n            <p>After four months, Mean-Time-to-Restore had been reduced dramatically (74%) while variance in the time it took to resolve an incident had also been reduced significantly (77%). <\/p>\n        <\/div>\n                <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"66\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/target.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/target.png 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/target-300x66.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>    <\/div>\n\n        <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/about\/client-success-stories\/improving-it-incident-management-performance\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            \u4e86\u89e3\u66f4\u591a        <\/a>\n    <\/div>\n\n    <div class=\"tiles\" data-aos=\"fade-down\">\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">74%<\/p>\n                        <p class=\"style:h3\">Reduction in Mean-Time-to-Restore<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">77%<\/p>\n                        <p class=\"style:h3\">Reduction in Variation<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        \n                                    <img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"534\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13.jpg 1067w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13-300x300.jpg 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13-1024x1024.jpg 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13-150x150.jpg 150w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13-768x768.jpg 768w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/>                            <img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"639\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square.jpg\" class=\"attachment-full size-full\" alt=\"incident management\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square.jpg 1277w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square-300x300.jpg 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square-1024x1024.jpg 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square-150x150.jpg 150w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square-768x768.jpg 768w\" sizes=\"auto, (max-width: 1277px) 100vw, 1277px\" \/>                        <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-42574 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-automotive\">\n<div id=\"client-success-story-boxes-4\" class=\"block client-success-story-boxes align wp-block-acf-client-success-story-boxes\">\n<div class=\"block-inner\">\n    <div class=\"content\">\n        <div class=\"heading\" data-aos=\"fade-down\">\n            <p class=\"style:tagline\">\n                Our Client Work            <\/p>\n            <h2>\n                Client Success Stories            <\/h2>\n        <\/div>\n\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>Challenges<\/h3>\n            <p>Yanfeng Automotive Interiors, an intensely competitive business environment, challenges employees every day to deliver superior products for the world\u2019s leading automotive manufacturers. Automotive interiors, components and systems must be manufactured to exacting standards to ensure safety and durability. The quality of the manufacturing process is critical.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>Results<\/h3>\n            <p>Yanfeng Automotive was referred to Kepner-Tregoe\u2019s Problem Solving &amp; Decision Making (PSDM) program. As of October 2017, 85 of the 130+ Yanfeng personnel who had completed the PSDM course during the year had submitted their projects and had been certified. Over 130 tracked-and-closed projects had generated a per-project average of $10,000. <\/p>\n        <\/div>\n                <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"326\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/yanfeng-automotive-interiors-vector-logo-1-1-e1756487428633.png\" class=\"attachment-full size-full\" alt=\"Yanfeng automotive interiors logo\" \/>    <\/div>\n\n        <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/about\/client-success-stories\/yanfeng-automotive-interiors-delivers-3000-return-on-investment\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            \u4e86\u89e3\u66f4\u591a        <\/a>\n    <\/div>\n\n    <div class=\"tiles\" data-aos=\"fade-down\">\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">3000%<\/p>\n                        <p class=\"style:h3\">ROI generated<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">$10K<\/p>\n                        <p class=\"style:h3\">generated per project<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        \n                                    <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/female-engineer-automotive-manufacturing.webp\" class=\"attachment-full size-full\" alt=\"Female engineer in an automotive manufacturing plant\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/female-engineer-automotive-manufacturing.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/female-engineer-automotive-manufacturing-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/female-engineer-automotive-manufacturing-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                            <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"301\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/automotive-manufacturing-square.webp\" class=\"attachment-full size-full\" alt=\"Automotive manufacturing\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/automotive-manufacturing-square.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/automotive-manufacturing-square-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/automotive-manufacturing-square-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                        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class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-tagline wp-block-paragraph\">kepner-tregoe \u65b0\u95fb<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-latest-news-amp-insights\">\u6700\u65b0\u8d44\u8baf\u4e0e\u6d1e\u5bdf<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-ac5b775b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/about\/news\/\">\u67e5\u770b\u6240\u6709\u65b0\u95fb<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-eb7aeae7 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-66445 post type-post status-publish format-standard has-post-thumbnail hentry category-kt-methods category-problem-solving category-quality category-root-cause\">\n<div id=\"post-card\" class=\"block post-card align wp-block-acf-post-card\">\n<article id=\"post-66445\" class=\"entry-card post-66445 post type-post status-publish format-standard has-post-thumbnail hentry category-kt-methods category-problem-solving category-quality category-root-cause\" itemscope itemtype=\"https:\/\/schema.org\/Article\">\n            <div class=\"thumbnail\">\n                            <div class=\"icon\">\n                    <svg width=\"15\" height=\"13\" viewBox=\"0 0 15 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.813 0H15V13H0V1.85699H1.875V11.143H2.813V0ZM4.688 1.85699V5.57098H9.375V1.85699H4.688ZM11.25 1.85699V2.78497H13.125V1.85699H11.25ZM11.25 4.64301V5.57098H13.125V4.64301H11.25ZM4.688 7.42798V8.35699H13.125V7.42798H4.688ZM4.688 10.214V11.143H13.125V10.214H4.688Z\" fill=\"currentColor\"\/>\n<\/svg>                <\/div>\n                        <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/build-trust-in-your-capa-investigation-with-a-robust-root-cause-analysis\/\" target=\"_self\">\n                <img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/06\/how-to-conduct-robust-root-cause-investigations-for-capa.webp\" alt=\"Build Trust in your CAPA Investigation\" \/>\n            <\/a>\n        <\/div>\n    \n    <div class=\"content\">\n        <h3 class=\"title\" itemprop=\"headline\">\n            <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/build-trust-in-your-capa-investigation-with-a-robust-root-cause-analysis\/\" target=\"_self\">\n                Build Trust in your CAPA Investigation            <\/a>\n        <\/h3>\n\n                    <p class=\"meta\">How to Conduct a Robust Root Cause Investigation for CAPA An effective CAPA investigation does&#8230;<\/p>\n        \n                    <div class=\"footer\">\n                <a class=\"btn is-text-underline\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/build-trust-in-your-capa-investigation-with-a-robust-root-cause-analysis\/\" target=\"_self\">\n                    More Details                <\/a>\n            <\/div>\n            <\/div>\n<\/article>\n<\/div>\n<\/li><li class=\"wp-block-post post-60811 event type-event status-publish has-post-thumbnail hentry event-type-upcoming-zh-hans\">\n<div id=\"post-card-2\" class=\"block post-card align wp-block-acf-post-card\">\n<article id=\"post-60811\" class=\"entry-card post-60811 event type-event status-publish has-post-thumbnail hentry event-type-upcoming-zh-hans\" itemscope itemtype=\"https:\/\/schema.org\/Article\">\n            <div class=\"thumbnail\">\n                            <div class=\"icon\">\n                    <svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M15.41 8.5C15.41 4.686 12.31 1.59399 8.5 1.59399C4.69 1.59399 1.58997 4.686 1.58997 8.5C1.58997 12.314 4.69 15.406 8.5 15.406C12.31 15.406 15.41 12.314 15.41 8.5ZM0 8.5C0 3.805 3.81 0 8.5 0C13.19 0 17 3.805 17 8.5C17 13.194 13.19 17 8.5 17C3.81 17 0 13.194 0 8.5ZM12.75 8.5L5.83997 12.75V4.25L12.75 8.5Z\" fill=\"currentColor\"\/>\n<\/svg>                <\/div>\n                        <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/resources\/events\/2-hour-introduction-to-kepner-tregoe\/\" target=\"_self\">\n                <img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/Virtural-training-4.jpg\" alt=\"2 hours KT: Get Introduced to Kepner-Tregoe\" \/>\n            <\/a>\n        <\/div>\n    \n    <div class=\"content\">\n        <h3 class=\"title\" itemprop=\"headline\">\n            <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/resources\/events\/2-hour-introduction-to-kepner-tregoe\/\" target=\"_self\">\n                2 hours KT: Get Introduced to Kepner-Tregoe            <\/a>\n        <\/h3>\n\n                    <p class=\"meta\">Are you interested in exploring Kepner-Tregoe&#039;s renowned critical thinking processes? This interactive 2-hour workshop introduces two of our best-known methodologies: Situation Appraisal and Problem Analysis. Used globally for over 65 years, these best-practice techniques help professionals clarify complex issues, identify priorities, and find the root causes of problems.<\/p>\n        \n                    <div class=\"footer\">\n                <a class=\"btn is-text-underline\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/resources\/events\/2-hour-introduction-to-kepner-tregoe\/\" target=\"_self\">\n                    More Details                <\/a>\n            <\/div>\n            <\/div>\n<\/article>\n<\/div>\n<\/li><li class=\"wp-block-post post-65604 post type-post status-publish format-standard has-post-thumbnail hentry category-problem-solving category-root-cause tag-problem-solving tag-root-cause-analysis\">\n<div id=\"post-card-3\" class=\"block post-card align wp-block-acf-post-card\">\n<article id=\"post-65604\" class=\"entry-card post-65604 post type-post status-publish format-standard has-post-thumbnail hentry category-problem-solving category-root-cause tag-problem-solving tag-root-cause-analysis\" itemscope itemtype=\"https:\/\/schema.org\/Article\">\n            <div class=\"thumbnail\">\n                            <div class=\"icon\">\n                    <svg width=\"15\" height=\"13\" viewBox=\"0 0 15 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.813 0H15V13H0V1.85699H1.875V11.143H2.813V0ZM4.688 1.85699V5.57098H9.375V1.85699H4.688ZM11.25 1.85699V2.78497H13.125V1.85699H11.25ZM11.25 4.64301V5.57098H13.125V4.64301H11.25ZM4.688 7.42798V8.35699H13.125V7.42798H4.688ZM4.688 10.214V11.143H13.125V10.214H4.688Z\" fill=\"currentColor\"\/>\n<\/svg>                <\/div>\n                        <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/why-jumping-to-solutions-without-finding-the-root-cause-costs-organizations-more-in-the-long-run\/\" target=\"_self\">\n                <img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/05\/iStock-609700016.jpg\" alt=\"Why Jumping to Solutions Without Finding the Root Cause Costs Organizations More in the Long Run\" \/>\n            <\/a>\n        <\/div>\n    \n    <div class=\"content\">\n        <h3 class=\"title\" itemprop=\"headline\">\n            <a href=\"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/why-jumping-to-solutions-without-finding-the-root-cause-costs-organizations-more-in-the-long-run\/\" target=\"_self\">\n                Why Jumping to Solutions Without Finding the Root Cause Costs Organizations More in the Long Run            <\/a>\n        <\/h3>\n\n                    <p class=\"meta\">Most teams jump to solutions before they fully understand the problem. This is one of the most&#8230;<\/p>\n        \n                    <div class=\"footer\">\n                <a class=\"btn is-text-underline\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/blogs\/why-jumping-to-solutions-without-finding-the-root-cause-costs-organizations-more-in-the-long-run\/\" target=\"_self\">\n                    More Details                <\/a>\n            <\/div>\n            <\/div>\n<\/article>\n<\/div>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:7.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:5rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5173\u4e8e\u6211\u4eec \u4f01\u4e1a\u7cbe\u8981 Kepner-Tregoe \u7684\u4f7f\u547d\u662f\u5e2e\u52a9\u9886\u5bfc\u8005\u5728\u5173\u952e\u65f6\u523b\u5e26\u6765\u6e05\u6670\u601d\u8def\u3002\u9762\u5bf9\u4f18\u5148\u4e8b\u9879\u51b2\u7a81\u3001\u590d\u6742\u6311\u6218\u4e0e\u6301\u7eed\u53d8\u5316\u7684\u4e16\u754c\uff0c\u6211\u4eec\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u7ed3\u6784\u5316\u7684\u601d\u7ef4\u65b9\u5f0f\uff0c\u5e2e\u52a9\u5176\u6e05\u6670\u5224\u65ad\u4e0e\u679c\u65ad\u884c\u52a8\u3002\u6211\u4eec\u7684\u65b9\u6cd5\u8bba\u5df2\u88ab\u5404\u884c\u4e1a\u7684\u9886\u5148\u4f01\u4e1a\u6240\u4fe1\u8d56\uff0c\u7528\u4e8e\u627e\u51fa\u6839\u672c\u539f\u56e0\u3001\u4f5c\u51fa\u660e\u667a\u51b3\u7b56\u3001\u7ba1\u7406\u98ce\u9669\u5e76\u628a\u63e1\u673a\u9047\u3002 Kepner-Tregoe \u7684\u72ec\u7279\u4e4b\u5904\u4e0d\u4ec5\u5728\u4e8e\u6211\u4eec\u7684\u65b9\u6cd5\u8bba\u672c\u8eab\uff0c\u66f4\u5728\u4e8e\u6211\u4eec\u5e26\u6765\u7684\u6301\u4e45\u5f71\u54cd\u3002\u6211\u4eec\u4e0d\u63d0\u4f9b\u77ed\u671f\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u800c\u662f\u81f4\u529b\u4e8e\u5efa\u7acb\u4f01\u4e1a\u81ea\u8eab\u7684\u80fd\u529b\uff0c\u5373\u4f7f\u54a8\u8be2\u56e2\u961f\u79bb\u5f00\u540e\uff0c\u4f9d\u7136\u80fd\u51ed\u81ea\u8eab\u9ad8\u6548\u5730\u89e3\u51b3\u95ee\u9898\uff0c\u81ea\u4fe1\u5730\u5f15\u9886\u524d\u884c\u3002 \u82e5\u60a8\u6709\u610f\u613f\u63d0\u5347\u81ea\u8eab\u6216\u4f01\u4e1a\u80fd\u529b\uff0c\u6211\u4eec\u5c06\u968f\u65f6\u4e3a\u60a8\u63d0\u4f9b\u4e13\u4e1a\u652f\u6301\u3002<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48924","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - 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