Technology Services World conference is an unrivaled source of peer learning, networking, and idea sharing you won\u2019t want to miss. Join us for three days of provocative discussion on our industry\u2019s hottest topics. Attendees will discover alternative approaches\u2026<\/p>\n
TSW Speaking Engagement with Cisco<\/strong><\/p>\n Presenters: <\/strong>Dave Broenen and Shellina Damji<\/p>\n Title: <\/strong>Why Technical Training Doesn\u2019t Work<\/p>\n Abstract:<\/strong> Discover the secret of how to avoid squandering truckloads of scarce dollars on training and not getting profitable results from your support organization. The natural affinity of technology service organizations towards software and technical training as the predominant solution to their service challenges leaves them in a widening gap between customer expectations and actual service capability. In this presentation, Dave and Shellina will demonstrate how to get sustainable and profitable results for your organization. They will challenge the traditional \u201ctechnology is the answer\u201d paradigm by demonstrating how a more strategic, process- and people- driven approach is critical to delivering consistent, high quality problem resolution. Finally, they will introduce a methodology that allows the service business to drive performance and leverage its most valuable service asset\u2014its people.<\/p>\n Objectives:<\/strong><\/p>\n Technology Services World conference is an unrivaled source of peer learning, networking, and idea sharing you won\u2019t want to miss. Join us for three days of provocative discussion on our industry\u2019s hottest topics. Attendees will discover alternative approaches\u2026 TSW Speaking Engagement with Cisco Presenters: Dave Broenen and Shellina Damji Title: Why Technical Training Doesn\u2019t Work […]<\/p>\n","protected":false},"author":5,"featured_media":8050,"template":"","class_list":["post-44900","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\n\n