{"id":44865,"date":"2012-10-12T06:56:10","date_gmt":"2012-10-12T06:56:10","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/webcast-how-to-become-an-incident-problem-management-superstar\/"},"modified":"2025-07-22T10:20:48","modified_gmt":"2025-07-22T10:20:48","slug":"webcast-how-to-become-an-incident-problem-management-superstar","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/zh-hans\/about\/news\/webcast-how-to-become-an-incident-problem-management-superstar\/","title":{"rendered":"Webcast: How to Become an Incident &#038; Problem Management Superstar"},"content":{"rendered":"<h2><\/h2>\n<p>Join Bright Talk hosted webcast on\u00a0<strong>Thursday, September 6, 2012<\/strong>.<br \/>\nRegister here:\u00a0<a href=\"http:\/\/www.brighttalk.com\/r\/c8j\">http:\/\/www.brighttalk.com\/r\/c8j<\/a><\/p>\n<p>Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss:<\/p>\n<ul>\n<li>Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management<\/li>\n<li>How to improve IM & PM at the \u201chow to\u201d level<\/li>\n<li>A sense of what KT process is about (via a short process demo)<\/li>\n<li>How to make improvements stick<\/li>\n<li>What is the potential ROI of a rational process-based approach to Incident and problem Management<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.brighttalk.com\/r\/c8j\">Read more\u2026<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join Bright Talk hosted webcast on\u00a0Thursday, September 6, 2012. Register here:\u00a0http:\/\/www.brighttalk.com\/r\/c8j Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss: Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management How to improve IM &#038; PM at the \u201chow to\u201d level A sense [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":8001,"template":"","class_list":["post-44865","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Webcast: How to Become an Incident &amp; Problem Management Superstar - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Join Bright Talk hosted webcast on\u00a0Thursday, September 6, 2012. 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