{"id":44680,"date":"2015-03-10T15:10:36","date_gmt":"2015-03-10T15:10:36","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/structured-root-cause-analysis-webinar-for-it-professionals\/"},"modified":"2025-07-22T10:19:10","modified_gmt":"2025-07-22T10:19:10","slug":"structured-root-cause-analysis-webinar-for-it-professionals","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/zh-hans\/about\/news\/structured-root-cause-analysis-webinar-for-it-professionals\/","title":{"rendered":"Structured Root Cause Analysis Webinar for IT Professionals"},"content":{"rendered":"<h2><\/h2>\n<p>Problem Management IT professionals are always looking for the right toolset to effectively address problems and incidents. Shellina Damji of Kepner-Tregoe and Mike Malcangio of ServiceNow will discuss a technology agnostic toolset that can handle any problem or incident found in today\u2019s fast pace technical support environment. Getting to the<a href=\"https:\/\/kepner-tregoe.com\/workshop\/root-cause-analysis\/\"> root cause of problems<\/a> is critical in order to stop Incident firefighting. Shellina and Mike will demonstrate how IT teams can effectively manage problems by gathering critical information leading to the identification of root cause.<\/p>\n<p>The goal? Increased IT stability due to a reduction of recurring incidents.<\/p>\n<p><b><strong>Join us:<\/strong><\/b> January 21st, 2015<br \/>\n<b><strong>At:<\/strong><\/b> 2PM Eastern Standard Time (USA)<\/p>\n<p>This webinar is produced by the itSMF USA Problem Management Special Interest<\/p>\n<p><strong><a href=\"https:\/\/www.brighttalk.com\/webcast\/845\/137937\">View on the\u00a0Bright Talk Network<\/a><\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/kepner-tregoe.com\/default\/assets\/Image\/KT-Team\/Shellina_Damji_02_bw.jpg\" alt=\"\" width=\"250\" height=\"242\" \/><\/p>\n<p><b><strong>Shellina Damji, Kepner-Tregoe\u00a0<\/strong><\/b><\/p>\n<p>As a Kepner-Tregoe Practice Leader, Shellina manages relationships with global strategic clients providing expertise in the area of Service Excellence, including service strategy and improving service and support through systems improvement, performance system redesign, process coaching, and skill development.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/kepner-tregoe.com\/default\/assets\/Image\/News\/Mike%20Malcangio%2C%20ServiceNow.jpg\" alt=\"\" width=\"236\" height=\"237\" \/><\/p>\n<p><b><strong>Mike Malcangio, ServiceNow<\/strong><\/b><\/p>\n<p>Mike manages the strategy and direction for ServiceNow\u2019s IT Service Automation Suite and is a 20 veteran as an IT professional. Prior to joining ServiceNow, he was responsible for leading the successful implementation of ServiceNow (Incident, Problem, Change, and Service Catalog) and championing the development of an IT data warehouse for Qualcomm.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem Management IT professionals are always looking for the right toolset to effectively address problems and incidents. Shellina Damji of Kepner-Tregoe and Mike Malcangio of ServiceNow will discuss a technology agnostic toolset that can handle any problem or incident found in today\u2019s fast pace technical support environment. Getting to the root cause of problems is [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":7798,"template":"","class_list":["post-44680","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Structured Root Cause Analysis Webinar for IT Professionals - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Problem Management IT professionals are always looking for the right toolset to effectively address problems and incidents. Shellina Damji of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/about\/news\/structured-root-cause-analysis-webinar-for-it-professionals\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Structured Root Cause Analysis Webinar for IT Professionals\" \/>\n<meta property=\"og:description\" content=\"Problem Management IT professionals are always looking for the right toolset to effectively address problems and incidents. 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