{"id":44234,"date":"2020-03-06T17:06:47","date_gmt":"2020-03-06T17:06:47","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/new-webinar-how-testing-lessons-from-software-development-cut-customer-support-costs-by-100x\/"},"modified":"2025-07-22T10:15:00","modified_gmt":"2025-07-22T10:15:00","slug":"new-webinar-how-testing-lessons-from-software-development-cut-customer-support-costs-by-100x","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/zh-hans\/about\/news\/new-webinar-how-testing-lessons-from-software-development-cut-customer-support-costs-by-100x\/","title":{"rendered":"New Webinar – How Testing Lessons From Software Development Cut Customer Support Costs By 100X"},"content":{"rendered":"

<\/h2>\n

How testing lessons from software development cut customer support costs by 100X.<\/strong><\/p>\n

Speakers: <\/strong>Shane Chagpar and David Frank of Kepner \u2013 Tregoe<\/p>\n

Shift-left is a concept that emerged in the late 90\u2019s with the goal \u2013 to catch software defects early and remediate them before the cost became high. Join Shane and Dave for this informative webinar where you will learn a 7 step program on how to empower employees at the front of your customer service value chain to handle issues proactively resulting in a marked improvement of service.<\/p>\n

Learn more about this event and register\u00a0<\/a><\/u><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

How testing lessons from software development cut customer support costs by 100X. Speakers: Shane Chagpar and David Frank of Kepner \u2013 Tregoe Shift-left is a concept that emerged in the late 90\u2019s with the goal \u2013 to catch software defects early and remediate them before the cost became high. Join Shane and Dave for this […]<\/p>\n","protected":false},"author":5,"featured_media":7239,"template":"","class_list":["post-44234","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nNew Webinar - How Testing Lessons From Software Development Cut Customer Support Costs By 100X - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Join Shane and Dave for this informative webinar where you will learn a 7 step program on how to empower employees at the front of your customer service value chain to handle issues proactively resulting in a marked improvement of service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/zh-hans\/about\/news\/new-webinar-how-testing-lessons-from-software-development-cut-customer-support-costs-by-100x\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Webinar - 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