Diagnostic Assessment

KT Diagnostic Services

Driving change to produce results requires understanding your starting point and where best to focus limited resources for maximum impact. KT Diagnostic services offer a variety of quantitative and qualitative analyses to assess your processes, people, systems and measurement capabilities in a holistic manner.

We evaluate your Key Performance Indicators (KPIs) as well as the “leading indicators” of performance, the behaviors, practices and processes that drive those KPIs.

Our Approach

People

We start by evaluating both existing capabilities and those required for future success. Then we align your performance system to support your workforce in applying those capabilities.

Process

We assess the maturity of your processes to understand their efficiency and the quality of their outputs, as well as how well they interface with other parts of your operation.

Technology

We ensure your workflow supports your critical processes and at the same time helps create reusable knowledge and insight into the critical data needed to manage your business.

Measurement

We evaluate your business from the perspective of both lagging and leading indicators of performance to know where to focus your improvement efforts.

Case Studies Section

Testimonials

“For me, personally…Kepner-Tregoe results can be measured in the hundreds of millions of dollars.”
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Robert A. Lutz, Formerly Chairman of GM North America and Ford of Europe

“The process enables people to find solutions and encourages them to seek continuous improvement. The more we use it, the more success we have with it, and the more value we create.”
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Jeffrey W. Green, Senior Production Specialist, Sonoco

“Our quality control standards are extremely high. Having a well-structured and disciplined approach to problem solving makes a huge difference in the speed at which we can find root cause.”
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Product Manager, Ventilator Manufacturing Company

“KT’s Processes have encouraged active engagement rather than passive acceptance when coming to problem solving. Problem Analysis has saved our team time by systematically organizing the analysis process. ”
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Quality Manager & KT Coach – Augmented Identity Solutions

“Our company has fostered a global culture of critical thinking, making structured decision-making and problem-solving a core part of daily operations. Through the enterprise-wide adoption of Kepner-Tregoe (KT) methodologies, our company has transformed troubleshooting, escalations, and risk management, ensuring data-driven, analytical approaches guide service and operational decisions.”
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National Support Specialist – A Global Healthcare Company

“Our company integrated KT Problem Analysis methodology directly into our Major Incident response workflow, creating a more systematic approach to incident classification, root cause determination, and resolution. This process enabled our teams to quickly distinguish between relevant and irrelevant information during high-pressure situations, leading to more rapid and accurate incident classification.”
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Senior Manager Incident Response – Fintech