Workshop Overview

Kepner-Tregoe’s interactive Frontline Simulation workshop is all about learning by doing.  You will learn five basic steps of troubleshooting and repeatedly practice applying the skills in our close-to-reality simulation scenarios. This technology enabled active learning environment delivers minimum theory and maximum application to increase confidence in troubleshooting.

Audience: KT Frontline is our most introductory level troubleshooting workshop.  It is ideal for anyone whose responsibilities include reacting to and solving problems on the spot and escalation to experts, when necessary. 

Examples: Frontline Service and Support Engineers, Service and Help Desk staff.

 

Key Benefits

Reduce resolution time

Start troubleshooting at the first point of customer contact and improve your first-time fix rate by gathering quality data right from the start and knowing how to zero in on the most likely possible cause.

Increase customer satisfaction

Provide customers with a superior experience without wasted effort and through more effective incident assessment and investigation.

Real results, after just one day

Learn and repeatedly practice essential troubleshooting concepts in an interactive simulation, equipping you with the skills and confidence you need to immediately improve your day-to-day problem solving.

Escalate more effectively and improve the end-to-end service process

Learn a structured approach to data collection and documentation that will enable a more effective end-to-end troubleshooting process. Eliminate redundant questions and confusion when issues are escalated – which will help to reduce overall resolution time and increase quality and team morale.

Skills Developed

  • Define, clarify, and prioritize issues
  • Ask core questions to uncover critical data required for troubleshooting effectiveness
  • Ability to accurately describe issues and structure documentation to guide next steps
  • Learn the secret to great troubleshooting – comparing “what is working” to “what is not working”
  • Identify the most likely cause by assessing possible causes against fact

 

Experiential LearningThis workshop is part of an initiative for KT Experiential Learning. The KTeX program focuses on learning through experiences via realistic simulations, gamification and the use of new learning technologies to enable learners to apply their skills more effectively, more quickly and more confidently. Learn More...

 

Workshop Details

Duration: 1 Day 

Certification Credits: .7 CEUs / 7 PDUs

Effective December 31, 2020, KT will no longer offer PDUs. If you wish to receive PDUs for attending an eligible KT course prior to that date, you must make that request prior to December 31, 2020

Prerequisite: none

Training Options: Virtual or as on-site group training at your location

 

Workshop Schedule

Choose your country in the dropdown below

If your country is not listed or you would like to schedule a session to be held at your company, please contact us for more information.

Date City, State/Province Country Price Language Register
Dec 7, 2020 -
Dec 7, 2020
Kuala Lumpur MY RM1,900.00 English
Register

RM1,900 per participant, RM1,600 for 3 or more (fees before any applicable taxes)

Feb 4, 2021 -
Feb 4, 2021
Remote / Virtual Session, Hong Kong CN $10,500.00 English
Register

HKD 5,900 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Feb 4, 2021 -
Feb 4, 2021
Remote / Virtual Session MY RM1,600.00 English
Register

MYR 1,600 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Feb 4, 2021 -
Feb 4, 2021
Remote / Virtual Session SG $950.00 English
Register

SGD950 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Mar 22, 2021 -
Mar 22, 2021
Kuala Lumpur MY RM1,900.00 English
Register

MYR1,900 per participant, MYR1,600 for 3 or more (fees before any applicable taxes)

May 4, 2021 -
May 4, 2021
Singapore SG $1,150.00 English
Register

SGD1,150 per participant, SGD950 for 3 or more  (fees before any applicable taxes)

May 25, 2021 -
May 25, 2021
Remote / Virtual Session, Hong Kong CN $10,500.00 English
Register

HKD 5,900 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

May 25, 2021 -
May 25, 2021
Remote / Virtual Session MY RM1,600.00 English
Register

MYR 1,600 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

May 25, 2021 -
May 25, 2021
Remote / Virtual Session SG $950.00 English
Register

SGD950 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Jun 14, 2021 -
Jun 14, 2021
Penang MY RM1,900.00 English
Register

MYR1,900 per participant, MYR1,600 for 3 or more (fees before any applicable taxes)

Jul 5, 2021 -
Jul 5, 2021
Kuala Lumpur MY RM1,900.00 English
Register

MYR1,900 per participant, MYR1,600 for 3 or more (fees before any applicable taxes)

Aug 12, 2021 -
Aug 12, 2021
Remote / Virtual Session, Hong Kong CN $10,500.00 English
Register

HKD 5,900 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Aug 12, 2021 -
Aug 12, 2021
Remote / Virtual Session MY RM1,600.00 English
Register

MYR 1,600 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Aug 12, 2021 -
Aug 12, 2021
Remote - Virtual Session SG $950.00 English
Register

SGD950 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Oct 12, 2021 -
Oct 12, 2021
Singapore SG $1,150.00 English
Register

SGD1,150 per participant, SGD950 for 3 or more  (fees before any applicable taxes)

Dec 2, 2021 -
Dec 2, 2021
Remote / Virtual Session, Hong Kong CN $10,500.00 English
Register

HKD 5,900 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Dec 2, 2021 -
Dec 2, 2021
Remote / Virtual Session MY RM1,600.00 English
Register

MYR 1,600 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

Dec 2, 2021 -
Dec 2, 2021
Remote / Virtual Session SG $950.00 English
Register

SGD950 per participant (fees before any applicable taxes)

Live web session from 8.30AM to 5.30PM (GMT+8).

Technical Requirement: Laptop or PC (one learner per computer), reliable internet connection, audio and microphone are required.

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