{"id":44735,"date":"2014-01-29T16:03:22","date_gmt":"2014-01-29T16:03:22","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/kt-problem-management-app-for-service-now\/"},"modified":"2025-07-22T10:19:50","modified_gmt":"2025-07-22T10:19:50","slug":"kt-problem-management-app-for-service-now","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/","title":{"rendered":"KT Problem Management App for Service Now"},"content":{"rendered":"<h2><\/h2>\n<p>ServiceNow customers who use KT\u2019s global best-practice methodology can now integrate this activity with other workflows housed within the ServiceNow environment. Kepner-Tregoe\u2019s Root Cause Analysis (RCA) is available on the ServiceNow platform via this scoped app (V2). In combination with our world-class training, coaching and consulting solutions, this app brings an aligned approach to the process, technology and people strategy of Problem Management. In combination with the \u2018Coaching Loops\u2019 functionality it provides a powerful solution to get to root cause faster, prevent recurring incidents and increase IT stability.<\/p>\n<p><strong>Typical results include:<\/strong><\/p>\n<ul>\n<li>Reduced Mean-Time-To-Resolution by 50%<\/li>\n<li>Increased Customer Satisfaction to +90%<\/li>\n<li>Improved first-time-fix-rate by 40%<\/li>\n<li>Reduced backlog by 60%<\/li>\n<\/ul>\n<p><strong>Key Features:<\/strong><\/p>\n<ul>\n<li>Supports Kepner-Tregoe\u2019s best practice, ITIL\u00ae-recognized troubleshooting methodology<\/li>\n<li>KT solutions enable your Problem Management to significantly reduce recurring incidents and get to root cause faster<\/li>\n<li>Enables consistent problem documentation and the creation of reusable knowledge<\/li>\n<li>Integrated \u201ccoaching loops\u201d drive continuous learning and process adoption\/adherence<\/li>\n<li>KT approach aligns process, capability and technology<\/li>\n<li>Drives adoption and maximizes the ROI of your ServiceNow implementation<\/li>\n<\/ul>\n<p><u><strong><a href=\"https:\/\/store.servicenow.com\/sn_appstore_store.do#!\/store\/application\/a2cf556cdbfbef0070d7d5f0cf9619ad\/2.0.1?referer=%2Fstore%2Fsearch%3Fapptype%3Dintegrations%25253Bnonintegrations%26q%3Dkepner%2520%2520tregoe&sl=sh\" target=\"_blank\" rel=\"noopener\">Availible now at the ServiceNow Store<\/a><\/strong><\/u><\/p>\n<p><a href=\"http:\/\/dev.kepner-tregoe.com\/app\/uploads\/2021\/10\/Advanced-Problem-Management-for-Service-Now.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Problem Management for Service Now\u00a0Brochure<\/strong><\/a><\/p>\n<p><strong><a href=\"http:\/\/dev.kepner-tregoe.com\/app\/uploads\/2021\/10\/Advanced-Problem-Management-for-Service-Now-2.pdf\" target=\"_blank\" rel=\"noopener\">Global Investment Services Case Study<\/a><\/strong><\/p>\n<h4>KT Improves Problem and Incident Management<br \/>\non Service Now<\/h4>\n<p><iframe loading=\"lazy\" id=\"yt-fcbc8f0d-9670-49f3-baf4-66de7ba9a655\" src=\"https:\/\/www.youtube.com\/embed\/rHWFzNtMsDE\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p>Christoph Goldenstern, VP of Strategy & Service Excellence unveils new troubleshooting simulation technology designed to bridge the gap between classroom and real-world situations. Teams can now practice critical problem solving skills in a real, but safe learning environment.<\/p>\n<p><a href=\"https:\/\/kepner-tregoe.com\/contacts\/\"><strong>Contact KT\u00a0<\/strong><\/a>to learn more about this integration<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow customers who use KT\u2019s global best-practice methodology can now integrate this activity with other workflows housed within the ServiceNow environment. Kepner-Tregoe\u2019s Root Cause Analysis (RCA) is available on the ServiceNow platform via this scoped app (V2). In combination with our world-class training, coaching and consulting solutions, this app brings an aligned approach to the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":7881,"template":"","class_list":["post-44735","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>KT Problem Management App for Service Now - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"ServiceNow customers who use KTs troubleshooting processes as part of their IT Service Management approach can now integrate this activity\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KT Problem Management App for Service Now\" \/>\n<meta property=\"og:description\" content=\"ServiceNow customers who use KTs troubleshooting processes as part of their IT Service Management approach can now integrate this activity\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-22T10:19:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/100-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"668\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/kt-problem-management-app-for-service-now\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/kt-problem-management-app-for-service-now\\\/\",\"name\":\"KT Problem Management App for Service Now - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/kt-problem-management-app-for-service-now\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/kt-problem-management-app-for-service-now\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/100-1.jpg\",\"datePublished\":\"2014-01-29T16:03:22+00:00\",\"dateModified\":\"2025-07-22T10:19:50+00:00\",\"description\":\"ServiceNow customers who use KTs troubleshooting processes as part of their IT Service Management approach can now integrate this activity\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/kt-problem-management-app-for-service-now\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/kt-problem-management-app-for-service-now\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/kt-problem-management-app-for-service-now\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/100-1.jpg\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/100-1.jpg\",\"width\":1000,\"height\":668},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/kt-problem-management-app-for-service-now\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Over Kepner-Tregoe\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Nieuws\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/news\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"KT Problem Management App for Service Now\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/#website\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/\",\"name\":\"Kepner-Tregoe\",\"description\":\"Problem solving &amp; critical thinking training\",\"publisher\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/#organization\",\"name\":\"Kepner-Tregoe\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"width\":264,\"height\":38,\"caption\":\"Kepner-Tregoe\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/14495\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"KT Problem Management App for Service Now - Kepner-Tregoe","description":"ServiceNow customers who use KTs troubleshooting processes as part of their IT Service Management approach can now integrate this activity","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/","og_locale":"nl_NL","og_type":"article","og_title":"KT Problem Management App for Service Now","og_description":"ServiceNow customers who use KTs troubleshooting processes as part of their IT Service Management approach can now integrate this activity","og_url":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/","og_site_name":"Kepner-Tregoe","article_modified_time":"2025-07-22T10:19:50+00:00","og_image":[{"width":1000,"height":668,"url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/100-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/","url":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/","name":"KT Problem Management App for Service Now - Kepner-Tregoe","isPartOf":{"@id":"https:\/\/kepner-tregoe.com\/nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/#primaryimage"},"image":{"@id":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/#primaryimage"},"thumbnailUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/100-1.jpg","datePublished":"2014-01-29T16:03:22+00:00","dateModified":"2025-07-22T10:19:50+00:00","description":"ServiceNow customers who use KTs troubleshooting processes as part of their IT Service Management approach can now integrate this activity","breadcrumb":{"@id":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/#primaryimage","url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/100-1.jpg","contentUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/100-1.jpg","width":1000,"height":668},{"@type":"BreadcrumbList","@id":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/kt-problem-management-app-for-service-now\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kepner-tregoe.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Over Kepner-Tregoe","item":"https:\/\/kepner-tregoe.com\/nl\/about\/"},{"@type":"ListItem","position":3,"name":"Nieuws","item":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/"},{"@type":"ListItem","position":4,"name":"KT Problem Management App for Service Now"}]},{"@type":"WebSite","@id":"https:\/\/kepner-tregoe.com\/nl\/#website","url":"https:\/\/kepner-tregoe.com\/nl\/","name":"Kepner-Tregoe","description":"Problem solving &amp; critical thinking training","publisher":{"@id":"https:\/\/kepner-tregoe.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kepner-tregoe.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/kepner-tregoe.com\/nl\/#organization","name":"Kepner-Tregoe","url":"https:\/\/kepner-tregoe.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/kepner-tregoe.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","contentUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","width":264,"height":38,"caption":"Kepner-Tregoe"},"image":{"@id":"https:\/\/kepner-tregoe.com\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/14495"]}]}},"_links":{"self":[{"href":"https:\/\/kepner-tregoe.com\/nl\/wp-json\/wp\/v2\/news\/44735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kepner-tregoe.com\/nl\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/kepner-tregoe.com\/nl\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/kepner-tregoe.com\/nl\/wp-json\/wp\/v2\/users\/5"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kepner-tregoe.com\/nl\/wp-json\/wp\/v2\/media\/7881"}],"wp:attachment":[{"href":"https:\/\/kepner-tregoe.com\/nl\/wp-json\/wp\/v2\/media?parent=44735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}