{"id":44284,"date":"2019-02-28T14:08:55","date_gmt":"2019-02-28T14:08:55","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/when-its-ok-to-fail\/"},"modified":"2025-07-22T10:15:40","modified_gmt":"2025-07-22T10:15:40","slug":"when-its-ok-to-fail","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/nl\/about\/news\/when-its-ok-to-fail\/","title":{"rendered":"When It&#8217;s OK to Fail"},"content":{"rendered":"<h2><\/h2>\n<div class=\"content columns\">\n<div class=\"right_left_cont wide\">\n<p>Service excellence isn\u2019t just fulfilling service-level agreements and minimum expectations. Service excellence means giving the organization, its internal and external clients, business partners, customers, and others the tools they need to move forward, and not just the minimum levels of quality and performance to coast.<\/p>\n<p>Published in Architecture\u00a0 & Governance, <a href=\"https:\/\/www.linkedin.com\/in\/shanechagpar\/\" target=\"_blank\" rel=\"noopener\">Shane Chagpar<\/a> and <a href=\"https:\/\/www.linkedin.com\/in\/drew-crist\/\" target=\"_blank\" rel=\"noopener\">Drew Crist <\/a>of Kepner-Tregoe how planning for failure might be precisely the thing to do before rolling out a large initiative.<\/p>\n<p><strong><a href=\"https:\/\/www.architectureandgovernance.com\/elevating-ea\/when-its-okay-to-fail\/\">Read this Article<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Service excellence isn\u2019t just fulfilling service-level agreements and minimum expectations. Service excellence means giving the organization, its internal and external clients, business partners, customers, and others the tools they need to move forward, and not just the minimum levels of quality and performance to coast. Published in Architecture\u00a0 &#038; Governance, Shane Chagpar and Drew Crist [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":7351,"template":"","class_list":["post-44284","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>When It&#039;s OK to Fail - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Planning for failure seems like a pessimistic approach and some may caution business leaders against creating a self-fulfilling prophecy. Planning for failure, however, is precisely what business leaders must do to achieve service excellence.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/nl\/about\/news\/when-its-ok-to-fail\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When It&#039;s OK to Fail\" \/>\n<meta property=\"og:description\" content=\"Planning for failure seems like a pessimistic approach and some may caution business leaders against creating a self-fulfilling prophecy. 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