{"id":68941,"date":"2023-10-20T10:01:00","date_gmt":"2023-10-20T10:01:00","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/client-success-stories\/hcl-de-klantervaring-transformeren-door-probleemoplossing\/"},"modified":"2026-11-12T11:23:58","modified_gmt":"2026-11-12T11:23:58","slug":"hcl-de-klantervaring-transformeren-door-probleemoplossing","status":"publish","type":"client-success-story","link":"https:\/\/kepner-tregoe.com\/nl\/about\/client-success-stories\/hcl-de-klantervaring-transformeren-door-probleemoplossing\/","title":{"rendered":"HCL &#8211; De klantervaring transformeren"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-hcl-technologies-hcltech-is-transforming-its-customer-support-organization-with-kepner-tregoe\">HCL Technologies (HCLTech) transformeert haar Customer Support-organisatie met Kepner-Tregoe<\/h2>\n\n<h3 class=\"wp-block-heading\" id=\"h-learn-how-in-this-recorded-webinar-with-rob-barker-from-hcl\">Ontdek hoe in dit opgenomen webinar met Rob Barker van HCL:<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Het maximaliseren van het rendement op uw trainingsinvestering door toepassing op de werkplek, waardoor de leerstof verankerd en intu\u00eftief wordt<\/li>\n\n\n\n<li>Het toepassen van gerichte real-time coaching om de leercurve te versnellen en de voortdurende ontwikkeling van sterke probleemoplossende vaardigheden te waarborgen<\/li>\n\n\n\n<li>Het inbedden van kritiek gedrag in uw processen en workflows<\/li>\n\n\n\n<li>Het realiseren van een stijging van 10-20% in klanttevredenheid <\/li>\n<\/ul>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:2.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:1.875rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.25rem\"><\/div><\/div>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"HCL Technologies - Transforming the Customer Experience - Kepner Tregoe Consulting &amp; Training\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_f8F2BwTDM4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:2.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:1.875rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.25rem\"><\/div><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-about-our-presenter\">Over onze presentator<\/h3>\n\n<p class=\"wp-block-paragraph\">Rob Barker werkt als Education Lead voor HCL Software Support (HCLTech) en is verantwoordelijk voor het ontwikkelen van analytische en communicatieve vaardigheden in hun wereldwijde supportteams. Als gekwalificeerd Kepner-Tregoe Program Leader (gecertificeerd trainer) put Rob uit meer dan 25 jaar ervaring in probleemoplossing binnen softwareondersteuning om boeiende workshops te cre\u00ebren die technici uitdagen om helder na te denken alvorens te handelen. Voordat hij bij HCL Technologies in dienst trad, werkte hij bij IBM, Infor en SSA Global Technologies als supportmanager en engineer. Rob brengt multiculturele expertise mee naar zijn wereldwijde rol met een carri\u00e8re die geworteld is in de regio Azi\u00eb-Pacific.<\/p>\n","protected":false},"author":8,"featured_media":2606,"template":"","client-success-story-category":[337],"class_list":["post-68941","client-success-story","type-client-success-story","status-publish","has-post-thumbnail","hentry","client-success-story-category-it-en-communicatie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HCL - De klantervaring transformeren - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Ontdek hoe HCL een stijging van 10-20% in klanttevredenheid realiseerde door de voortdurende ontwikkeling van sterke probleemoplossende vaardigheden\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/nl\/about\/client-success-stories\/hcl-de-klantervaring-transformeren-door-probleemoplossing\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HCL - De klantervaring transformeren\" \/>\n<meta property=\"og:description\" content=\"Ontdek hoe HCL een stijging van 10-20% in klanttevredenheid realiseerde door de voortdurende ontwikkeling van sterke probleemoplossende vaardigheden\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/nl\/about\/client-success-stories\/hcl-de-klantervaring-transformeren-door-probleemoplossing\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-12T11:23:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bigstock-200198206.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"218\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/client-success-stories\\\/hcl-de-klantervaring-transformeren-door-probleemoplossing\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/client-success-stories\\\/hcl-de-klantervaring-transformeren-door-probleemoplossing\\\/\",\"name\":\"HCL - De klantervaring transformeren - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/client-success-stories\\\/hcl-de-klantervaring-transformeren-door-probleemoplossing\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/client-success-stories\\\/hcl-de-klantervaring-transformeren-door-probleemoplossing\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/bigstock-200198206.jpg\",\"datePublished\":\"2023-10-20T10:01:00+00:00\",\"dateModified\":\"2026-11-12T11:23:58+00:00\",\"description\":\"Ontdek hoe HCL een stijging van 10-20% in klanttevredenheid realiseerde door de voortdurende ontwikkeling van sterke probleemoplossende vaardigheden\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/client-success-stories\\\/hcl-de-klantervaring-transformeren-door-probleemoplossing\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/client-success-stories\\\/hcl-de-klantervaring-transformeren-door-probleemoplossing\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/nl\\\/about\\\/client-success-stories\\\/hcl-de-klantervaring-transformeren-door-probleemoplossing\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/bigstock-200198206.jpg\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/bigstock-200198206.jpg\",\"width\":350,\"height\":218,\"caption\":\"Callcentermedewerker vergezeld door haar team. 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