{"version":"1.0","provider_name":"Kepner-Tregoe","provider_url":"https:\/\/kepner-tregoe.com\/nl\/","author_name":"Kepner-Tregoe","author_url":"https:\/\/kepner-tregoe.com\/nl\/","title":"Quality in modern business: perception vs. performance","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"mwz8AgJQAT\"><a href=\"https:\/\/kepner-tregoe.com\/nl\/blogs\/quality-in-modern-business-perception-vs-performance\/\">Quality in modern business: perception vs. performance<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/kepner-tregoe.com\/nl\/blogs\/quality-in-modern-business-perception-vs-performance\/embed\/#?secret=mwz8AgJQAT\" width=\"600\" height=\"338\" title=\"&#8220;Quality in modern business: perception vs. performance&#8221; &#8212; Kepner-Tregoe\" data-secret=\"mwz8AgJQAT\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/kepner-tregoe.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/KT-by-the-cover.jpg","thumbnail_width":612,"thumbnail_height":408,"description":"The issue of perceived quality vs. performance is becoming increasingly important in modern business environments where customers have greater access to information and opinions not just from th company but from other customers."}