{"version":"1.0","provider_name":"Kepner-Tregoe","provider_url":"https:\/\/kepner-tregoe.com\/nl\/","author_name":"Kepner-Tregoe","author_url":"https:\/\/kepner-tregoe.com\/nl\/","title":"How Organizations Undermine Their Frontline Support Teams","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"72hDHLP1NF\"><a href=\"https:\/\/kepner-tregoe.com\/nl\/blogs\/how-organizations-undermine-their-frontline-support-teams\/\">How Organizations Undermine Their Frontline Support Teams<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/kepner-tregoe.com\/nl\/blogs\/how-organizations-undermine-their-frontline-support-teams\/embed\/#?secret=72hDHLP1NF\" width=\"600\" height=\"338\" title=\"&#8220;How Organizations Undermine Their Frontline Support Teams&#8221; &#8212; Kepner-Tregoe\" data-secret=\"72hDHLP1NF\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/kepner-tregoe.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/desk-support1.jpg","thumbnail_width":1600,"thumbnail_height":1067,"description":"Improving the frontline support experience is one of the most critical elements in maturing the service culture. To have teams focused on addressing issues at the cause level would go very far to increase the coveted metric of customer satisfaction and lay the groundwork for increased business."}