How testing lessons from software development cut customer support costs by 100X.
Speakers: Shane Chagpar and David Frank of Kepner – Tregoe
Shift-left is a concept that emerged in the late 90’s with the goal – to catch software defects early and remediate them before the cost became high. Join Shane and Dave for this informative webinar where you will learn a 7 step program on how to empower employees at the front of your customer service value chain to handle issues proactively resulting in a marked improvement of service.