Problem solving white papers by Kepner-Tregoe offer insights into the structured KT problem solving method used for today’s challenges to provide rapid trouble shooting or root cause analysis. For over 50 years, Kepner-Tregoe Problem Analysis has been the gold standard in critical thinking skills. From NASA’s problem solving for Apollo XIII to the state-of-the art problem solving on service desks, production lines, or in the field, the structured KT approach to problem analysis has brought rapid troubleshooting as well as root cause analysis to bear on the most critical issues.

The problem solving white papers offer a perspective on issue resolution that is grounded in Kepner-Tregoe’s experience. Through consulting and training programs, Kepner-Tregoe has become a leader in problem solving practices. Our structured approach to solving problems is used globally and has been credited for accelerating issue resolution and reducing costs. Kepner-Tregoe advocates a structured approach to solving problems to quickly troubleshoot issues and provide root cause analysis (RCA) that results in permanent solutions.

We invite you to download problem solving whitepapers and learn more about the renowned KT approach to problem solving or root cause analysis.

View Problem Solving white papers just below


Solution-Caused Problems and How to Prevent Them

When is a solution a problem? Without systematic troubleshooting, it is not unusual to find cause and take a corrective action only to have a different, and often a bigger, problem. This article describes solution-caused problems and how to prevent them.

Read More
High-Stakes Troubleshooting

Drawing on a case study from the nuclear power industry, the author shows how high-stakes troubleshooting can be harrowing—but using a systematic process can ease the pressure, increase your chances of success and make it easier every time.

Read More
Preserving the Production Run

The production function inevitably faces challenges to ongoing operations, so superior problem solving and project management capabilities are critical. In this case study at a nuclear power plant, production challenges are heightened by risk and a race against the clock.

Read More
Tough Decisions

In this interview, KT Partner, Martin Wing, discusses mastering complexity in business by developing effective decision makers and problem solvers, refining their capabilities and aligning their thinking across business functions and disciplines.

Read More
The Value of a Facilitator in Organizational Problem Solving and Decision Making

Overcome the five biggest barriers to group troubleshooting success. Excellent facilitation skills hold the promise of turning a qualified group of individuals into a well oiled, highly functioning unit.

Read More
The Fallacy of People Problems…

In order to determine cause, it is easy to cast blame- a better solution is finding corrective actions. A model is helpful to spark questions and narrow the search toward solving the problem.

Read More
Measuring the Quality of Problem Management in an ITIL Environment

In an attempt to find the customer value created in an Information Technology Infrastructure Library (ITIL) environment, there’s a strong need for performance indicators. Given the structured framework of ITIL in a mostly well-automated part of the organization, measuring the quality of work is often related to measuring time-related parameters. However, does focusing on “time” and not the “quality” of outcomes truly measure the value of “Problem Management”?

Read More
Enhanced Troubleshooting: When in the Life Cycle?

One area where many folks have trouble involves the question: When in the process or life cycle did the deviation occur?

Read More
Managing the Problem-Solving Challenge

This paper presents the state of problem solving in the nuclear power sector and advocates a systematic approach to problem prevention and cross-functional issue resolution. It outlines a change management framework that includes training, facilitation, performance support and more.

Read More
Thinking Correctly Under Pressure: Tackle your problems like the tiger!

Assessing a situation using a rational framework leads to more effective problem-solving. We need to process information and gauge our reactions rather than resolve pressing issues precipitously without reflection.

Read More