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The Fundamentals of Troubleshooting: Simulation in Four Steps

Apr 3, 2018
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Troubleshooters in all walks of life prepare for real-life calamities by working through case studies that try to replicate the pressure cooker they find themselves in when things have gone pear-shaped.

Join Cynthia Christie as She Demonstrates a Simple Yet Effective 4 Step Troubleshooting Method Providing Practice Opportunities in Real Life Simulation Scenarios

Event: HDI 2018

Date: April 10, 2018

Location: MGM Grand Las Vegas, NV

Whether you’re a seasoned veteran who wants to test your ability to handle unknown technical challenges, a manager seeking fundamental troubleshooting behaviors, or a junior technician looking for insights to unravel a technical incident, this interactive, gamified workshop is right up your alley. This is a cloud-based environment that presents challenging troubleshooting scenarios using LEGO® Mindstorms® robots to help the learner experience the complexity an incident while learning the four fundamental steps of troubleshooting that drive quality documentation.

Note: Conference attendance and registration allows access to this and other sessions.

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Cindy has over 13 years’ experience with Kepner-Tregoe identifying the gaps in processes that can be improved with systematic troubleshooting practices. Cindy has worked within a range of industries including telecommunications, finance, energy, government, healthcare/pharmaceutical, construction, manufacturing, and automotive. She facilitates Kepner-Tregoe workshops and provides needs assessments, process mapping, and analysis. Cindy is certified in ITIL practices, is a Project Management Professional and Senior Professional in Human Resources. Her recent consulting projects include optimizing Incident Management organizations at various global companies.

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