{"id":39454,"date":"2016-06-28T09:37:21","date_gmt":"2016-06-28T09:37:21","guid":{"rendered":"https:\/\/kepner-tregoe.com\/resources\/videos\/kepner-tregoe-problem-solving-and-simulation-improve-incident-problem-and-change-management\/"},"modified":"2025-07-17T12:18:59","modified_gmt":"2025-07-17T12:18:59","slug":"kepner-tregoe-problem-solving-and-simulation-improve-incident-problem-and-change-management","status":"publish","type":"video","link":"https:\/\/kepner-tregoe.com\/fr\/resources\/videos\/kepner-tregoe-problem-solving-and-simulation-improve-incident-problem-and-change-management\/","title":{"rendered":"Kepner-Tregoe Problem Solving and Simulation Improve Incident, Problem, and Change Management"},"content":{"rendered":"

Every company has potential problems to solve and critical decisions to make<\/h2>\n

Christoph Goldenstern, VP of Strategy & Service Excellence, explains how Kepner-Tregoe\u2019s new virtual troubleshooting simulation supports IT Service management teams to drive improvements in incident, problem and change management.<\/p>\n

With complicated situations, organizations must engage in a deliberate problem solving approach. That\u2019s where Kepner-Tregoe comes in. This new plug-in tool for ServiceNow helps organizations bridge the gap between the classroom and real-world. Teams can now practice critical problem solving skills in an authentic, but safe learning environment, driving down the time to proficiency.<\/p>\n","protected":false},"excerpt":{"rendered":"

Every company has potential problems to solve and critical decisions to make Christoph Goldenstern, VP of Strategy & Service Excellence, explains how Kepner-Tregoe\u2019s new virtual troubleshooting simulation supports IT Service management teams to drive improvements in incident, problem and change management. With complicated situations, organizations must engage in a deliberate problem solving approach. That\u2019s where […]<\/p>\n","protected":false},"author":5,"featured_media":5641,"template":"","video-type":[],"ppma_author":[64],"class_list":["post-39454","video","type-video","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nKepner-Tregoe Problem Solving and Simulation Improve Incident, Problem, and Change Management - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Virtual troubleshooting simulations from Kepner-Tregoe allow organizations to improve their problem solving results.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/fr\/resources\/videos\/kepner-tregoe-problem-solving-and-simulation-improve-incident-problem-and-change-management\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kepner-Tregoe Problem Solving and Simulation Improve Incident, Problem, and Change Management\" \/>\n<meta property=\"og:description\" content=\"Virtual troubleshooting simulations from Kepner-Tregoe allow organizations to improve their problem solving results.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/fr\/resources\/videos\/kepner-tregoe-problem-solving-and-simulation-improve-incident-problem-and-change-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-17T12:18:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/Kepner-Tregoe-Problem-Solving-and-Simulation.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"894\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/resources\\\/videos\\\/kepner-tregoe-problem-solving-and-simulation-improve-incident-problem-and-change-management\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/resources\\\/videos\\\/kepner-tregoe-problem-solving-and-simulation-improve-incident-problem-and-change-management\\\/\",\"name\":\"Kepner-Tregoe Problem Solving and Simulation Improve Incident, Problem, and Change Management - 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