{"id":39435,"date":"2016-06-30T09:16:51","date_gmt":"2016-06-30T09:16:51","guid":{"rendered":"https:\/\/kepner-tregoe.com\/resources\/videos\/a-discussion-with-christoph-goldenstern-of-kepner-tregoe\/"},"modified":"2025-07-17T12:18:57","modified_gmt":"2025-07-17T12:18:57","slug":"a-discussion-with-christoph-goldenstern-of-kepner-tregoe","status":"publish","type":"video","link":"https:\/\/kepner-tregoe.com\/fr\/resources\/videos\/a-discussion-with-christoph-goldenstern-of-kepner-tregoe\/","title":{"rendered":"A discussion with Christoph Goldenstern of Kepner-Tregoe"},"content":{"rendered":"<h2>A holistic approach to IT and Tech Support<\/h2>\n<p>Christoph Goldenstern, VP of Strategy &amp; Service Excellence taking on a number of topics including; how to approach the work flows of your IT and Tech Support departments holistically, the challenge of getting good adoption from training efforts and Kepner-Tregoe&#8217;s new simulation training which is designed to bridge the gap between the classroom and real-world situations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A holistic approach to IT and Tech Support Christoph Goldenstern, VP of Strategy &amp; Service Excellence taking on a number of topics including; how to approach the work flows of your IT and Tech Support departments holistically, the challenge of getting good adoption from training efforts and Kepner-Tregoe&#8217;s new simulation training which is designed to [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":5614,"template":"","video-type":[],"ppma_author":[64],"class_list":["post-39435","video","type-video","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - 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