{"id":60541,"date":"2025-06-17T07:53:28","date_gmt":"2025-06-17T07:53:28","guid":{"rendered":"https:\/\/kepner-tregoe.com\/home\/"},"modified":"2026-02-16T14:03:52","modified_gmt":"2026-02-16T14:03:52","slug":"home","status":"publish","type":"page","link":"https:\/\/kepner-tregoe.com\/fr\/","title":{"rendered":"Home"},"content":{"rendered":"<div id=\"homepage-hero\" class=\"block homepage-hero alignfull wp-block-acf-homepage-hero\">\n<div class=\"background-image\" data-aos=\"fade\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"913\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4.webp 2000w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4-300x137.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4-1024x467.webp 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4-768x351.webp 768w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/11\/hero-4-1536x701.webp 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/div>\n\n<div class=\"content\" data-aos=\"fade-left\">\n    \n\n<h1 class=\"wp-block-heading\" id=\"h-challenge-the-way-you-think\">Pensez diff\u00e9remment. Agissez mieux.<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Chez Kepner-Tregoe, nous ne faisons pas qu\u2019enseigner la pens\u00e9e critique \u2014 nous formons les leaders \u00e0 l\u2019utiliser. Nos formations ne suivent pas les tendances, ils les d\u00e9finissent. De l\u2019atelier \u00e0 la salle de r\u00e9union, notre m\u00e9thode donne \u00e0 vos \u00e9quipes les moyens de r\u00e9soudre les probl\u00e8mes comme des pros et de prendre des d\u00e9cisions \u00e0 fort impact.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-success-background-color has-background wp-element-button\" href=\"https:\/\/kepner-tregoe.com\/fr\/training\/\">D\u00e9couvrez nos formations<\/a><\/div>\n<\/div>\n\n\n<\/div>\n\n<div class=\"container tiles\" data-aos=\"fade-right\">\n    <div class=\"tiles-inner\">\n                                    <a\n                    href=\"https:\/\/kepner-tregoe.com\/training\/strategic-thinking-execution\/\"\n                    class=\"tile\"\n                    style=\"--accent-color: #005ba5;\"\n                >\n                    <img loading=\"lazy\" decoding=\"async\" width=\"45\" height=\"68\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/icon-checklist.png\" class=\"attachment-full size-full\" alt=\"\" \/>                    <p class=\"style:h4\">Identifier ce qui<br \/>compte<\/p>\n                <\/a>\n                            <a\n                    href=\"https:\/\/kepner-tregoe.com\/training\/root-cause-analysis\/\"\n                    class=\"tile\"\n                    style=\"--accent-color: #e33d2f;\"\n                >\n                    <img loading=\"lazy\" decoding=\"async\" width=\"59\" height=\"68\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/icon-magnifier.png\" class=\"attachment-full size-full\" alt=\"\" \/>                    <p class=\"style:h4\">R\u00e9soudre les<br \/>vrais probl\u00e8mes<\/p>\n                <\/a>\n                            <a\n                    href=\"https:\/\/kepner-tregoe.com\/training\/decision-making-for-leaders\/\"\n                    class=\"tile\"\n                    style=\"--accent-color: #a1cd5f;\"\n                >\n                    <img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"68\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/icon-arrows.png\" class=\"attachment-full size-full\" alt=\"\" \/>                    <p class=\"style:h4\">D\u00e9cider<br \/>en confiance<\/p>\n                <\/a>\n                            <a\n                    href=\"https:\/\/kepner-tregoe.com\/training\/risk-mitigation-for-it\/\"\n                    class=\"tile\"\n                    style=\"--accent-color: #f58b2b;\"\n                >\n                    <img loading=\"lazy\" decoding=\"async\" width=\"67\" height=\"68\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/icon-triangle.png\" class=\"attachment-full size-full\" alt=\"\" \/>                    <p class=\"style:h4\">Pr\u00e9venir les<br \/>probl\u00e8mes<\/p>\n                <\/a>\n                            <a\n                    href=\"https:\/\/kepner-tregoe.com\/training\/data-visualization\/\"\n                    class=\"tile\"\n                    style=\"--accent-color: #f1e303;\"\n                >\n                    <img loading=\"lazy\" decoding=\"async\" width=\"66\" height=\"68\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/icon-lightbulb.png\" class=\"attachment-full size-full\" alt=\"\" \/>                    <p class=\"style:h4\">Exploiter<br \/>le potential<\/p>\n                <\/a>\n                        <\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:1.25rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:1.25rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.25rem\"><\/div><\/div>\n\n<div class=\"wp-block-columns alignfull is-style-image-with-content is-layout-flex wp-container-core-columns-is-layout-1544296f wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"441\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/08\/magnifying-glass-optimized.jpg\" alt=\"\" class=\"wp-image-48291\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/08\/magnifying-glass-optimized.jpg 640w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/08\/magnifying-glass-optimized-300x207.jpg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ff6d01ac wp-block-column-is-layout-flow\">\n<p class=\"is-style-tagline wp-block-paragraph\">\u00c0 propos de nous<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-company-in-brief\">Pr\u00e9sentation de l\u2019entreprise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kepner-Tregoe est l\u00e0 pour apporter de la clart\u00e9 quand cela compte vraiment. Dans un monde o\u00f9 les priorit\u00e9s sont en concurrence, les d\u00e9fis complexes et les changements constants, nous donnons aux organisations une m\u00e9thode structur\u00e9e penser avec clart\u00e9 et agir avec assurance. Nos m\u00e9thodologies sont utilis\u00e9es par les plus grandes entreprises de tous secteurs pour identifier les causes racines prendre des d\u00e9cisions \u00e9clair\u00e9es, g\u00e9rer les risques et saisir les opportunit\u00e9s.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce qui distingue Kepner-Tregoe, ce n\u2019est pas uniquement notre m\u00e9thode \u2014 c\u2019est l\u2019impact durable que nous g\u00e9n\u00e9rons. Nous ne proposons pas de solutions toutes faites. Nous d\u00e9veloppons les comp\u00e9tences des \u00e9quipes pour qu\u2019elles puissent r\u00e9soudre les probl\u00e8mes efficacement et diriger avec assurance, et de mani\u00e8re p\u00e9renne.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00eat\u00b7e \u00e0 y voir clair et avancer avec intention ? Nous sommes l\u00e0 pour vous accompagner.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-success-background-color has-background wp-element-button\" href=\"https:\/\/kepner-tregoe.com\/fr\/about\/\">Pourquoi KT?<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.75rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n\n<div class=\"wp-block-group alignfull is-style-banner-with-link is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:2.88rem\">\n<div class=\"wp-block-group alignfull is-layout-constrained wp-container-core-group-is-layout-765d0ea5 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-our-training-options\">Nos formations<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-constrained is-layout-flex wp-container-core-columns-is-layout-dd02aba6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-c0290b92 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Groups.svg\" alt=\"\" class=\"wp-image-77\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-2090f0cf wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\" id=\"h-for-groups-teams\">Pour les groupes\/\u00e9quipes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Apportez la formation directement \u00e0 votre \u00e9quipe. Elle peut \u00eatre dispens\u00e9e sur site, ou \u00e0 tout autre lieu de votre choix, aux dates qui vous conviennent. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-c0290b92 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Public.svg\" alt=\"\" class=\"wp-image-78\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-2090f0cf wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\" id=\"h-public-courses\">Formations inter-entreprises<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nos <a href=\"https:\/\/go.kepner-tregoe.com\/kt-course-dates-europe-2026\" target=\"_blank\" style=\"color:#ffffff;text-decoration:underline;\">formations inter-entreprises<\/a> sont disponibles dans le monde entier, en pr\u00e9sentiel ou en ligne.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-c0290b92 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/eLearning1.svg\" alt=\"\" class=\"wp-image-79\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-2090f0cf wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\" id=\"h-elearning\">eLearning<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les apprenants avancent \u00e0 leur rythme, avec une tr\u00e8s grande flexibilit\u00e9.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-d70ed23c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/kepner-tregoe.com\/fr\/training\/\">En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.75rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\"><div id=\"swiper-slider\" class=\"block swiper-slider alignnone wp-block-acf-swiper-slider\">\n<div class=\"swiper\">\n    <script type=\"text\/config\" class=\"swiper-slider-config\">\n        {\"wrapperSelector\":\".wp-block-post-template\",\"slideSelector\":\".wp-block-post\",\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"20000\",\"spaceBetween\":\"0\",\"config\":{\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"20000\",\"spaceBetween\":\"0\"},\"breakpoints\":[{\"breakpoint\":\"\",\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\"}]}    <\/script>\n    \n<ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-64344 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-manufacturing\">\n<div id=\"client-success-story-boxes\" class=\"block client-success-story-boxes align wp-block-acf-client-success-story-boxes\">\n<div class=\"block-inner\">\n    <div class=\"content\">\n        <div class=\"heading\" data-aos=\"fade-down\">\n            <p class=\"style:tagline\">\n                Nos collaborations clients            <\/p>\n            <h2>\n                \u00c9tudes de cas            <\/h2>\n        <\/div>\n\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>As IDEMIA Secure Transactions expanded globally, quality investigations varied significantly across its six manufacturing sites. Teams used different tools and approaches, often jumping to visible causes rather than applying consistent, evidence-based analysis. The lack of a shared problem-solving language made cross-site collaboration, 8D consistency and investigation maturity difficult to sustain at scale.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>IDEMIA Secure Transactions successfully embedded a common, structured problem-solving methodology across all six sites, supported by coaching and internal certification. Quality investigations are now more consistent, analytical and auditable, with clearer problem definition and reduced \u201cjump-to-cause\u201d behavior. The approach has driven a lasting cultural shift \u2013 not just improved processes.<\/p>\n        <\/div>\n                <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"59\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/IDEMIA_Secure_Transactions_2L_CMYK.png\" class=\"attachment-full size-full\" alt=\"IDEMIA Secure Transactions logo\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/IDEMIA_Secure_Transactions_2L_CMYK.png 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/IDEMIA_Secure_Transactions_2L_CMYK-300x59.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>    <\/div>\n\n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/how-idemia-secure-transactions-built-a-global-problem-solving-culture\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            En savoir plus        <\/a>\n    <\/div>\n\n    <div class=\"tiles\" data-aos=\"fade-down\">\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">10,000<\/p>\n                        <p class=\"style:h3\">employees: one quality framework<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">11<\/p>\n                        <p class=\"style:h3\">coaches developed in 9 months<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        \n                                    <img loading=\"lazy\" decoding=\"async\" width=\"296\" height=\"296\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/security-technology.webp\" class=\"attachment-full size-full\" alt=\"security technology\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/security-technology.webp 591w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/security-technology-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/security-technology-150x150.webp 150w\" sizes=\"auto, (max-width: 591px) 100vw, 591px\" \/>                            <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/encryption-square.webp\" class=\"attachment-full size-full\" alt=\"encryption technology\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/encryption-square.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/encryption-square-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/encryption-square-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                        <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-62920 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-it-communication-fr\">\n<div id=\"client-success-story-boxes-2\" class=\"block client-success-story-boxes align wp-block-acf-client-success-story-boxes\">\n<div class=\"block-inner\">\n    <div class=\"content\">\n        <div class=\"heading\" data-aos=\"fade-down\">\n            <p class=\"style:tagline\">\n                Nos collaborations clients            <\/p>\n            <h2>\n                \u00c9tudes de cas            <\/h2>\n        <\/div>\n\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>Microsoft a demand\u00e9 \u00e0 Kepner-Tregoe de l\u2019aider \u00e0 mettre en \u0153uvre la suite de processus rationnels de KT afin de permettre \u00e0 ses ing\u00e9nieurs et \u00e0 ses repr\u00e9sentants de trier, de clarifier et de hi\u00e9rarchiser les probl\u00e8mes, de trouver la cause premi\u00e8re des probl\u00e8mes des clients avec pr\u00e9cision et rapidit\u00e9.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>Pour mesurer l\u2019impact du projet de formation et d\u2019accompagnement KT sur la satisfaction des clients du CSS, les param\u00e8tres cl\u00e9s ont \u00e9t\u00e9 enregistr\u00e9s 12 semaines avant les formations et 12 semaines apr\u00e8s. R\u00e9sultats des am\u00e9liorations globales au cours de la premi\u00e8re ann\u00e9e : <\/p>\n        <\/div>\n                <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"218\" height=\"48\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle.png 436w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-300x66.png 300w\" sizes=\"auto, (max-width: 436px) 100vw, 436px\" \/>    <\/div>\n\n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/customer-obsessed-microsoft-customer-service-support-embraces-the-gold-standard-in-problem-solving\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            En savoir plus        <\/a>\n    <\/div>\n\n    <div class=\"tiles\" data-aos=\"fade-down\">\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">3.3%<\/p>\n                        <p class=\"style:h3\">am\u00e9lioration de la satisfaction client<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">27<\/p>\n                        <p class=\"style:h3\">minutes de r\u00e9duction par cas<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        \n                                    <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-support.webp\" class=\"attachment-full size-full\" alt=\"IT Service Management and Support\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-support.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-support-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-support-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                            <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-and-support.webp\" class=\"attachment-full size-full\" alt=\"IT service desk support\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-and-support.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-and-support-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/it-service-management-and-support-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                        <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-42784 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-consumer-products client-success-story-category-it-communication\">\n<div id=\"client-success-story-boxes-3\" class=\"block client-success-story-boxes align wp-block-acf-client-success-story-boxes\">\n<div class=\"block-inner\">\n    <div class=\"content\">\n        <div class=\"heading\" data-aos=\"fade-down\">\n            <p class=\"style:tagline\">\n                Nos collaborations clients            <\/p>\n            <h2>\n                \u00c9tudes de cas            <\/h2>\n        <\/div>\n\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>Incidents were becoming more complex, increasing the probability and risk of major outages. The geographically-dispersed team of Subject Matter Experts (SMEs) required a high degree of coordination during the incident handling process.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>After four months, Mean-Time-to-Restore had been reduced dramatically (74%) while variance in the time it took to resolve an incident had also been reduced significantly (77%). <\/p>\n        <\/div>\n                <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"66\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/target.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/target.png 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/target-300x66.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>    <\/div>\n\n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/improving-it-incident-management-performance\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            En savoir plus        <\/a>\n    <\/div>\n\n    <div class=\"tiles\" data-aos=\"fade-down\">\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">74%<\/p>\n                        <p class=\"style:h3\">Reduction in Mean-Time-to-Restore<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">77%<\/p>\n                        <p class=\"style:h3\">Reduction in Variation<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        \n                                    <img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"534\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13.jpg 1067w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13-300x300.jpg 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13-1024x1024.jpg 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13-150x150.jpg 150w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/13-768x768.jpg 768w\" sizes=\"auto, (max-width: 1067px) 100vw, 1067px\" \/>                            <img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"639\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square.jpg\" class=\"attachment-full size-full\" alt=\"incident management\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square.jpg 1277w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square-300x300.jpg 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square-1024x1024.jpg 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square-150x150.jpg 150w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/thumbnail_Photo-for-Incident-Client-square-768x768.jpg 768w\" sizes=\"auto, (max-width: 1277px) 100vw, 1277px\" \/>                        <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-42574 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-automotive\">\n<div id=\"client-success-story-boxes-4\" class=\"block client-success-story-boxes align wp-block-acf-client-success-story-boxes\">\n<div class=\"block-inner\">\n    <div class=\"content\">\n        <div class=\"heading\" data-aos=\"fade-down\">\n            <p class=\"style:tagline\">\n                Nos collaborations clients            <\/p>\n            <h2>\n                \u00c9tudes de cas            <\/h2>\n        <\/div>\n\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>Yanfeng Automotive Interiors, an intensely competitive business environment, challenges employees every day to deliver superior products for the world\u2019s leading automotive manufacturers. Automotive interiors, components and systems must be manufactured to exacting standards to ensure safety and durability. The quality of the manufacturing process is critical.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>Yanfeng Automotive was referred to Kepner-Tregoe\u2019s Problem Solving & Decision Making (PSDM) program. As of October 2017, 85 of the 130+ Yanfeng personnel who had completed the PSDM course during the year had submitted their projects and had been certified. Over 130 tracked-and-closed projects had generated a per-project average of $10,000. <\/p>\n        <\/div>\n                <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"326\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/yanfeng-automotive-interiors-vector-logo-1-1-e1756487428633.png\" class=\"attachment-full size-full\" alt=\"Yanfeng automotive interiors logo\" \/>    <\/div>\n\n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/yanfeng-automotive-interiors-delivers-3000-return-on-investment\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            En savoir plus        <\/a>\n    <\/div>\n\n    <div class=\"tiles\" data-aos=\"fade-down\">\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">3000%<\/p>\n                        <p class=\"style:h3\">ROI generated<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"tile\">\n                <div class=\"tile-inner\">\n                    <div class=\"tile-content\">\n                        <p class=\"style:h2\">$10K<\/p>\n                        <p class=\"style:h3\">generated per project<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        \n                                    <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/female-engineer-automotive-manufacturing.webp\" class=\"attachment-full size-full\" alt=\"Female engineer in an automotive manufacturing plant\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/female-engineer-automotive-manufacturing.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/female-engineer-automotive-manufacturing-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/female-engineer-automotive-manufacturing-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                            <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"301\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/automotive-manufacturing-square.webp\" class=\"attachment-full size-full\" alt=\"Automotive manufacturing\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/automotive-manufacturing-square.webp 600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/automotive-manufacturing-square-300x300.webp 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/01\/automotive-manufacturing-square-150x150.webp 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                        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class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-tagline wp-block-paragraph\">actualit\u00e9s kepner-tregoe<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-latest-news-amp-insights\">Derni\u00e8res actualit\u00e9s et perspectives<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-ac5b775b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/kepner-tregoe.com\/fr\/about\/news\/\">VOIR TOUTES LES ACTUALIT\u00c9S<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-eb7aeae7 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-60813 event type-event status-publish has-post-thumbnail hentry event-type-a-venir\">\n<div id=\"post-card\" class=\"block post-card align wp-block-acf-post-card\">\n<article id=\"post-60813\" class=\"entry-card post-60813 event type-event status-publish has-post-thumbnail hentry event-type-a-venir\" itemscope itemtype=\"https:\/\/schema.org\/Article\">\n            <div class=\"thumbnail\">\n                            <div class=\"icon\">\n                    <svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M15.41 8.5C15.41 4.686 12.31 1.59399 8.5 1.59399C4.69 1.59399 1.58997 4.686 1.58997 8.5C1.58997 12.314 4.69 15.406 8.5 15.406C12.31 15.406 15.41 12.314 15.41 8.5ZM0 8.5C0 3.805 3.81 0 8.5 0C13.19 0 17 3.805 17 8.5C17 13.194 13.19 17 8.5 17C3.81 17 0 13.194 0 8.5ZM12.75 8.5L5.83997 12.75V4.25L12.75 8.5Z\" fill=\"currentColor\"\/>\n<\/svg>                <\/div>\n                        <a href=\"https:\/\/kepner-tregoe.com\/fr\/resources\/events\/2-hour-introduction-to-kepner-tregoe\/\" target=\"_self\">\n                <img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/Virtural-training-4.jpg\" alt=\"2 heures KT : Initiez-vous \u00e0 Kepner-Tregoe\" \/>\n            <\/a>\n        <\/div>\n    \n    <div class=\"content\">\n        <h3 class=\"title\" itemprop=\"headline\">\n            <a href=\"https:\/\/kepner-tregoe.com\/fr\/resources\/events\/2-hour-introduction-to-kepner-tregoe\/\" target=\"_self\">\n                2 heures KT : Initiez-vous \u00e0 Kepner-Tregoe            <\/a>\n        <\/h3>\n\n                    <p class=\"meta\">Envie d\u2019explorer les c\u00e9l\u00e8bres m\u00e9thodes de pens\u00e9e critique de Kepner-Tregoe ? Participez \u00e0 un atelier interactif de 2 heures et d\u00e9couvrez deux de nos approches les plus embl\u00e9matiques : l\u2019\u00c9valuation de Situation et l\u2019Analyse de Probl\u00e8me. Adopt\u00e9es dans le monde entier depuis plus de 65 ans, ces techniques de r\u00e9f\u00e9rence permettent aux professionnels de faire la clart\u00e9 sur des situations complexes, d\u00e9finir les priorit\u00e9s et identifier les causes fondamentales.  <\/p>\n        \n                    <div class=\"footer\">\n                <a class=\"btn is-text-underline\" href=\"https:\/\/kepner-tregoe.com\/fr\/resources\/events\/2-hour-introduction-to-kepner-tregoe\/\" target=\"_self\">\n                    More Details                <\/a>\n            <\/div>\n            <\/div>\n<\/article>\n<\/div>\n<\/li><li class=\"wp-block-post post-65604 post type-post status-publish format-standard has-post-thumbnail hentry category-problem-solving category-root-cause tag-problem-solving tag-root-cause-analysis\">\n<div id=\"post-card-2\" class=\"block post-card align wp-block-acf-post-card\">\n<article id=\"post-65604\" class=\"entry-card post-65604 post type-post status-publish format-standard has-post-thumbnail hentry category-problem-solving category-root-cause tag-problem-solving tag-root-cause-analysis\" itemscope itemtype=\"https:\/\/schema.org\/Article\">\n            <div class=\"thumbnail\">\n                            <div class=\"icon\">\n                    <svg width=\"15\" height=\"13\" viewBox=\"0 0 15 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2.813 0H15V13H0V1.85699H1.875V11.143H2.813V0ZM4.688 1.85699V5.57098H9.375V1.85699H4.688ZM11.25 1.85699V2.78497H13.125V1.85699H11.25ZM11.25 4.64301V5.57098H13.125V4.64301H11.25ZM4.688 7.42798V8.35699H13.125V7.42798H4.688ZM4.688 10.214V11.143H13.125V10.214H4.688Z\" fill=\"currentColor\"\/>\n<\/svg>                <\/div>\n                        <a href=\"https:\/\/kepner-tregoe.com\/fr\/blogs\/why-jumping-to-solutions-without-finding-the-root-cause-costs-organizations-more-in-the-long-run\/\" target=\"_self\">\n                <img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2026\/05\/iStock-609700016.jpg\" alt=\"Why Jumping to Solutions Without Finding the Root Cause Costs Organizations More in the Long Run\" \/>\n            <\/a>\n        <\/div>\n    \n    <div class=\"content\">\n        <h3 class=\"title\" itemprop=\"headline\">\n            <a href=\"https:\/\/kepner-tregoe.com\/fr\/blogs\/why-jumping-to-solutions-without-finding-the-root-cause-costs-organizations-more-in-the-long-run\/\" target=\"_self\">\n                Why Jumping to Solutions Without Finding the Root Cause Costs Organizations More in the Long Run            <\/a>\n        <\/h3>\n\n                    <p class=\"meta\">Most teams jump to solutions before they fully understand the problem. This is one of the most\u2026<\/p>\n        \n                    <div class=\"footer\">\n                <a class=\"btn is-text-underline\" href=\"https:\/\/kepner-tregoe.com\/fr\/blogs\/why-jumping-to-solutions-without-finding-the-root-cause-costs-organizations-more-in-the-long-run\/\" target=\"_self\">\n                    More Details                <\/a>\n            <\/div>\n            <\/div>\n<\/article>\n<\/div>\n<\/li><li class=\"wp-block-post post-65190 news type-news status-publish has-post-thumbnail hentry\">\n<div id=\"post-card-3\" class=\"block post-card align wp-block-acf-post-card\">\n<article id=\"post-65190\" class=\"entry-card post-65190 news type-news status-publish has-post-thumbnail hentry\" itemscope itemtype=\"https:\/\/schema.org\/Article\">\n            <div class=\"thumbnail\">\n                        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/news\/kepner-tregoe-announces-winners-and-nominees-of-the-2026-kt-global-excellence-awards\/\" target=\"_self\">\n                <img decoding=\"async\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/08\/kepner-tregoe-excellence-award-trophies.jpg\" alt=\"Kepner-Tregoe Announces Winners and Nominees of the 2026 KT Global Excellence Awards\" \/>\n            <\/a>\n        <\/div>\n    \n    <div class=\"content\">\n        <h3 class=\"title\" itemprop=\"headline\">\n            <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/news\/kepner-tregoe-announces-winners-and-nominees-of-the-2026-kt-global-excellence-awards\/\" target=\"_self\">\n                Kepner-Tregoe Announces Winners and Nominees of the 2026 KT Global Excellence Awards            <\/a>\n        <\/h3>\n\n                    <p class=\"meta\">Princeton, NJ, April 17, 2026 \u2013 Kepner-Tregoe (KT) is proud to announce the winners and nominees\u2026<\/p>\n        \n                    <div class=\"footer\">\n                <a class=\"btn is-text-underline\" href=\"https:\/\/kepner-tregoe.com\/fr\/about\/news\/kepner-tregoe-announces-winners-and-nominees-of-the-2026-kt-global-excellence-awards\/\" target=\"_self\">\n                    More Details                <\/a>\n            <\/div>\n            <\/div>\n<\/article>\n<\/div>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:7.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:5rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00c0 propos de nous Pr\u00e9sentation de l\u2019entreprise Kepner-Tregoe est l\u00e0 pour apporter de la clart\u00e9 quand cela compte vraiment. Dans un monde o\u00f9 les priorit\u00e9s sont en concurrence, les d\u00e9fis complexes et les changements constants, nous donnons aux organisations une m\u00e9thode structur\u00e9e penser avec clart\u00e9 et agir avec assurance. Nos m\u00e9thodologies sont utilis\u00e9es par les [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-60541","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Home - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Kepner-Tregoe aide les organisations \u00e0 r\u00e9soudre des probl\u00e8mes complexes et \u00e0 prendre de meilleures d\u00e9cisions gr\u00e2ce \u00e0 des formations et des services de conseil en pens\u00e9e critique.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/fr\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Home\" \/>\n<meta property=\"og:description\" content=\"Kepner-Tregoe aide les organisations \u00e0 r\u00e9soudre des probl\u00e8mes complexes et \u00e0 prendre de meilleures d\u00e9cisions gr\u00e2ce \u00e0 des formations et des services de conseil en pens\u00e9e critique.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/fr\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-16T14:03:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/08\/magnifying-glass-optimized.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\",\"name\":\"Home - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/magnifying-glass-optimized.jpg\",\"datePublished\":\"2025-06-17T07:53:28+00:00\",\"dateModified\":\"2026-02-16T14:03:52+00:00\",\"description\":\"Kepner-Tregoe aide les organisations \u00e0 r\u00e9soudre des probl\u00e8mes complexes et \u00e0 prendre de meilleures d\u00e9cisions gr\u00e2ce \u00e0 des formations et des services de conseil en pens\u00e9e critique.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/magnifying-glass-optimized.jpg\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/magnifying-glass-optimized.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Home\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\",\"name\":\"Kepner-Tregoe\",\"description\":\"Problem solving &amp; 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