{"id":46168,"date":"2025-07-21T08:45:43","date_gmt":"2025-07-21T08:45:43","guid":{"rendered":"https:\/\/kepner-tregoe.com\/conseil\/human-resources\/issue-resolution\/"},"modified":"2026-02-06T14:27:05","modified_gmt":"2026-02-06T14:27:05","slug":"issue-resolution","status":"publish","type":"page","link":"https:\/\/kepner-tregoe.com\/fr\/consulting\/issue-resolution\/","title":{"rendered":"R\u00e9solution des probl\u00e8mes"},"content":{"rendered":"\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:2.5625rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.6875rem\"><\/div><\/div>\n<h1 class=\"has-text-align-center wp-block-post-title\">R\u00e9solution des probl\u00e8mes<\/h1>\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:5.25rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.875rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-container-core-group-is-layout-7f126e1f wp-block-group-is-layout-constrained\" style=\"margin-top:60px;margin-bottom:60px\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9baa9b4c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\" id=\"h-problems-can-no-longer-be-solved-in-a-vacuum\">Les probl\u00e8mes ne peuvent plus \u00eatre r\u00e9solus en vase clos<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"wp-block-paragraph\">La r\u00e9ussite d&#8217;une organisation d\u00e9pend d\u00e9sormais de sa rapidit\u00e9 et de sa capacit\u00e9 \u00e0 r\u00e9soudre de mani\u00e8re constante ses enjeux les plus urgents. Cela se joue \u00e0 tous les niveaux de l&#8217;organisation, de l&#8217;atelier jusqu&#8217;\u00e0 la salle du conseil. Dans un monde toujours actif et toujours connect\u00e9, de nouvelles comp\u00e9tences sont requises pour permettre \u00e0 la main-d&#8217;\u0153uvre moderne de mener \u00e0 bien un nombre croissant de t\u00e2ches en coordination avec les autres.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"wp-block-paragraph\">Les entreprises qui comprennent que des cadres partag\u00e9s pour une r\u00e9solution efficace des probl\u00e8mes sont essentiels \u00e0 la r\u00e9ussite sont celles qui s\u2019imposent sur le march\u00e9.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-style-right-23 is-layout-flex wp-container-core-columns-is-layout-9baa9b4c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"568\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-1024x568.jpg\" alt=\"\" class=\"wp-image-153\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-1024x568.jpg 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-300x166.jpg 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-768x426.jpg 768w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-1536x852.jpg 1536w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle.jpg 1576w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:4.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.25rem\"><\/div><\/div>\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide is-style-underlined\" id=\"h-take-meaningful-action-now\">Prenez des mesures significatives d\u00e8s maintenant<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9baa9b4c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ab693523 wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bullet.png\" alt=\"\" class=\"wp-image-88\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-first-things-first\">Commen\u00e7ons par le commencement<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La capacit\u00e9 \u00e0 trier ce qui doit \u00eatre fait de ce qui peut \u00eatre fait est le nouveau super pouvoir. Savoir comment planifier l&#8217;action est crucial pour prendre les bonnes mesures. En se concentrant mieux, on prend de l&#8217;\u00e9lan.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ab693523 wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bullet.png\" alt=\"\" class=\"wp-image-88\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-solving-problems-not-soothing-symptoms\">R\u00e9soudre les probl\u00e8mes et non apaiser les sympt\u00f4mes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Au lieu d&#8217;accepter et de vivre avec des probl\u00e8mes r\u00e9currents, la r\u00e9solution permanente des probl\u00e8mes apporte une valeur ajout\u00e9e, renforce la satisfaction des clients et favorise la croissance.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ab693523 wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bullet.png\" alt=\"\" class=\"wp-image-88\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-making-the-best-balanced-choice\">Faire le choix le plus \u00e9quilibr\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le fait de savoir clairement o\u00f9 aller ensuite est un acc\u00e9l\u00e9rateur de haute performance. Le retard dans la prise de d\u00e9cision (le temps n\u00e9cessaire pour prendre des d\u00e9cisions) et le retard dans l&#8217;ex\u00e9cution (la vitesse \u00e0 laquelle les d\u00e9cisions sont mises en \u0153uvre) en disent long sur la clart\u00e9 avec laquelle l&#8217;organisation d\u00e9finit ses besoins et ses souhaits prioritaires. La clart\u00e9 aide une organisation \u00e0 se mettre en mouvement.  <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-7a7ba836 wp-block-columns-is-layout-flex\" style=\"margin-top:2.25rem\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ab693523 wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bullet.png\" alt=\"\" class=\"wp-image-88\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-realizing-the-intended-value\">R\u00e9aliser la valeur pr\u00e9vue<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Regarder avant de sauter n&#8217;est pas seulement un bon conseil pour \u00e9viter une catastrophe, mais aussi pour clarifier et garantir la valeur de toute action. Lorsque vous reconnaissez et g\u00e9rez les r\u00e9sultats potentiels avant d&#8217;agir, vous cr\u00e9ez une ouverture qui m\u00e8ne au r\u00e9sultat le plus positif. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:4.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.25rem\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\"><div id=\"swiper-slider\" class=\"block swiper-slider alignnone wp-block-acf-swiper-slider\">\n<div class=\"swiper\">\n    <script type=\"text\/config\" class=\"swiper-slider-config\">\n        {\"wrapperSelector\":\".wp-block-post-template\",\"slideSelector\":\".wp-block-post\",\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\",\"config\":{\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\"},\"breakpoints\":false}    <\/script>\n    \n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-1f00c4f9 wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--gray-800);border-bottom-width:1px;padding-bottom:0.62rem\">\n<h2 class=\"wp-block-heading is-style-default\">\u00c9tudes de cas<\/h2>\n\n\n<div id=\"swiper-nav-buttons\" class=\"block swiper-nav-buttons align wp-block-acf-swiper-nav-buttons\">\n<nav class=\"swiper-arrows\">\n    <button class=\"swiper-arrow-prev\" aria-label=\"Previous Case Study\"><\/button>\n    <button class=\"swiper-arrow-next\" aria-label=\"Next Case Study\"><\/button>\n<\/nav>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:3.0625rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:2.3125rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.5625rem\"><\/div><\/div>\n\n\n<ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-43434 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-manufacturing client-success-story-category-metals-mining\">\n<div id=\"client-success-story-columns\" class=\"block client-success-story-columns align wp-block-acf-client-success-story-columns\">\n<div class=\"block-inner\">\n        <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"163\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott.jpg 1600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott-300x61.jpg 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott-1024x208.jpg 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott-768x156.jpg 768w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott-1536x312.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>    <\/div>\n\n    <div class=\"data\">\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">$11M<\/p>\n                <p class=\"style:tagline\">saved in the first year<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">60%<\/p>\n                <p class=\"style:tagline\">improvement in on-time performance<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">50%<\/p>\n                <p class=\"style:tagline\">reduction in admin workload<\/p>\n            <\/div>\n            <\/div>\n\n    <div class=\"content\">\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>Kennecott Utah Copper operates the Bingham canyon mine concentrator plant, a smelter and a refinery. Ore from this mine is concentrated into slurry, piped to where the smelting process occurs, and then sent to the refinery. Efficient operation at the concentrator stage is critical to maintaining uptime of the smelter. Each year the concentrator plant is shut down a total of 36 times. This is necessary to maintain critical equipment while essential repairs and upgrades are completed. The issue at Bingham was that the length of downtime was causing a bottleneck in the overall process.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>The shutdown process saved over $11 million in the first year of implementation. On-time performance improved by 60% and is tracking towards world-class results. key performance Indicators (KPls) for shutdown performance improved over all prior years. Team performance (on-scope, on-cost) improved by 60%. Shutdown administrative work load fell by over 50% allowing team members to focus on other areas such as reducing cost or generating more revenue. All Injury Frequency Rate (AIFR) improved, advancing a strong safety culture which is a core value of KUCC.<\/p>\n        <\/div>\n    \n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/rio-tintos-kennecott-utah-copper-copperton-concentrator-plant\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            Read Case Study        <\/a>\n    <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-43119 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-consumer-products client-success-story-category-food-and-beverage client-success-story-category-manufacturing\">\n<div id=\"client-success-story-columns-2\" class=\"block client-success-story-columns align wp-block-acf-client-success-story-columns\">\n<div class=\"block-inner\">\n    \n    <div class=\"data\">\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">47%<\/p>\n                <p class=\"style:tagline\">improvement in operational efficiency<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">30%<\/p>\n                <p class=\"style:tagline\">improvement in production rate<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">50%<\/p>\n                <p class=\"style:tagline\">reduction in change over time<\/p>\n            <\/div>\n            <\/div>\n\n    <div class=\"content\">\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>After a major capital investment at its biscuit factory at Papakura, Griffin&#8217;s needed to address several variables impacting overall conversion cost. The site was struggling with high waste, high downtime, and planning deficiencies; and overall workflow was not conducive to producing at the lowest possible conversion cost.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>For overall results, Operational Efficiency (OE), the measure of line performance relative to a theoretical maximum achievable throughput rate, was used to measure success. To achieve an OE of 100%, the line must run at its maximum theoretical throughput rate with zero plant downtime and product waste. At the conclusion of the Kepner-Tregoe engagement the plant achieved: <\/p>\n        <\/div>\n    \n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/operational-efficiency-improved-by-47\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            Read Case Study        <\/a>\n    <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-42539 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-aerospace-and-defense\">\n<div id=\"client-success-story-columns-3\" class=\"block client-success-story-columns align wp-block-acf-client-success-story-columns\">\n<div class=\"block-inner\">\n        <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"424\" height=\"381\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/10\/Fokker-Logo.jpg\" class=\"attachment-full size-full\" alt=\"Fokker GKN Aerospace logo\" \/>    <\/div>\n\n    <div class=\"data\">\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">\u20ac4.5M<\/p>\n                <p class=\"style:tagline\">decrease in spin-off costs<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">70%<\/p>\n                <p class=\"style:tagline\">non-conformity reduction in 3 years in specific departments<\/p>\n            <\/div>\n            <\/div>\n\n    <div class=\"content\">\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>Fokker wanted to increase their issue resolution maturity. This meant improving the quality and completeness of information about problems, accelerating root cause analysis and involving the right people at the right time. <\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>Success has been measured in a drastic reduction in non-conformities which is saving millions of euros yearly. A proactive culture has replaced the \u201cfire-fighting\u201d of reactive problem solving. <\/p>\n        <\/div>\n    \n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/improving-performance-by-thinking-differently\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            Read Case Study        <\/a>\n    <\/div>\n<\/div>\n<\/div>\n<\/li><\/ul>\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:4.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.25rem\"><\/div><\/div>\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide is-style-underlined\">D&#8217;autres solutions<\/h2>\n\n\n<div id=\"links-list\" class=\"block links-list alignfull wp-block-acf-links-list\">\n<ul class=\"links-list\">\n                        \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/facilitation-services\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Service de facilitation                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                                \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/quality-improvement\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Am\u00e9lioration de la qualit\u00e9                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                                \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/continuous-improvement\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Programmes d&#039;am\u00e9lioration continue                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                                \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/decision-expertise\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Decision Expertise                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                        <\/ul>\n<\/div><\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.75rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n<div id=\"swiper-slider-2\" class=\"block swiper-slider alignwide wp-block-acf-swiper-slider\">\n<div class=\"swiper\">\n    <script type=\"text\/config\" class=\"swiper-slider-config\">\n        {\"wrapperSelector\":\".testimonials\",\"slideSelector\":\".testimonial\",\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\",\"config\":{\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\"},\"breakpoints\":[{\"breakpoint\":\"576\",\"slidesPerView\":\"2\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"20\"},{\"breakpoint\":\"960\",\"slidesPerView\":\"3\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"40\"}]}    <\/script>\n    \n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-1f00c4f9 wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--gray-800);border-bottom-width:1px;padding-bottom:0.62rem\">\n<h2 class=\"wp-block-heading is-style-default\" id=\"h-testimonials\">Testimonials<\/h2>\n\n\n<div id=\"swiper-nav-buttons-2\" class=\"block swiper-nav-buttons align wp-block-acf-swiper-nav-buttons\">\n<nav class=\"swiper-arrows\">\n    <button class=\"swiper-arrow-prev\" aria-label=\"Previous Case Study\"><\/button>\n    <button class=\"swiper-arrow-next\" aria-label=\"Next Case Study\"><\/button>\n<\/nav>\n<\/div><\/div>\n\n\n<div id=\"testimonials\" class=\"block testimonials alignnone wp-block-acf-testimonials\">            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201c\u00c0 titre personnel, je peux dire que les r\u00e9sultats de Kepner-Tregoe se mesurent en centaines de millions de dollars.\u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">&#8211;<\/span><br \/>\n                <strong>Robert A. Lutz, ancien pr\u00e9sident de GM North America et de Ford Europe<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cLe processus permet aux \u00e9quipes de trouver des solutions et les encourage \u00e0 rechercher une am\u00e9lioration continue. Plus nous l\u2019utilisons, plus nous obtenons de succ\u00e8s &#8211; et plus nous cr\u00e9ons de valeur. \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">&#8211;<\/span><br \/>\n                <strong>Jeffrey W. Green, sp\u00e9cialiste principal de la production, Sonoco<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cNos normes de contr\u00f4le qualit\u00e9 sont extr\u00eamement \u00e9lev\u00e9es. Disposer d\u2019une approche structur\u00e9e et rigoureuse de la r\u00e9solution de probl\u00e8mes fait une \u00e9norme diff\u00e9rence dans la rapidit\u00e9 avec laquelle nous pouvons identifier la cause racine. \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">&#8211;<\/span><br \/>\n                <strong>Chef de produit, entreprise de fabrication de ventilateurs m\u00e9dicaux<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cLes processus KT ont favoris\u00e9 l\u2019implication active plut\u00f4t que l\u2019acceptation passive dans la r\u00e9solution de probl\u00e8mes. L\u2019analyse de probl\u00e8me nous a permis de gagner du temps en structurant de mani\u00e8re syst\u00e9matique notre d\u00e9marche analytique.  \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">&#8211;<\/span><br \/>\n                <strong>Responsable Qualit\u00e9 &amp; Coach KT &#8211; Augmented Identity Solutions<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cNotre entreprise a instaur\u00e9 une culture de la pens\u00e9e critique, faisant de la prise de d\u00e9cision et de la r\u00e9solution de probl\u00e8mes structur\u00e9es des pratiques quotidiennes. Gr\u00e2ce \u00e0 l\u2019adoption des m\u00e9thodologies Kepner-Tregoe (KT), nous avons transform\u00e9 nos approches en mati\u00e8re de r\u00e9solution de probl\u00e8mes, d\u2019escalade et de gestion des risques. Les d\u00e9cisions op\u00e9rationnelles sont d\u00e9sormais guid\u00e9es par des analyses rigoureuses et fond\u00e9es sur les donn\u00e9es. \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">&#8211;<\/span><br \/>\n                <strong>Expert Support \u2013 Entreprise pharmaceutique internationale<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cNous avons int\u00e9gr\u00e9 la m\u00e9thode d\u2019analyse de probl\u00e8me KT directement dans notre processus de gestion des incidents majeurs, apportant une approche plus structur\u00e9e \u00e0 la priorisation des incidents, l\u2019analyse des causes racines et la r\u00e9solution. Cette approche a permis \u00e0 nos \u00e9quipes, en situation de stress ou crise, de filtrer rapidement l\u2019information essentielle, assurant une classification des incidents \u00e0 la fois plus rapide et plus fiable. \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">&#8211;<\/span><br \/>\n                <strong>Manager Senior Gestion des Incidents \u2013 Fintech<\/strong>\n            <\/p>\n        <\/div>\n    <\/div>\n\n<\/div>\n<\/div>\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:4.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.25rem\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Les probl\u00e8mes ne peuvent plus \u00eatre r\u00e9solus en vase clos La r\u00e9ussite d&#8217;une organisation d\u00e9pend d\u00e9sormais de sa rapidit\u00e9 et de sa capacit\u00e9 \u00e0 r\u00e9soudre de mani\u00e8re constante ses enjeux les plus urgents. Cela se joue \u00e0 tous les niveaux de l&#8217;organisation, de l&#8217;atelier jusqu&#8217;\u00e0 la salle du conseil. Dans un monde toujours actif et [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":45676,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-46168","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>R\u00e9solution des probl\u00e8mes - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Les probl\u00e8mes ne peuvent plus \u00eatre r\u00e9solus en vase clos La r\u00e9ussite d&#039;une organisation d\u00e9pend d\u00e9sormais de sa rapidit\u00e9 et de sa capacit\u00e9 \u00e0 r\u00e9soudre de\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/fr\/consulting\/issue-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9solution des probl\u00e8mes\" \/>\n<meta property=\"og:description\" content=\"Les probl\u00e8mes ne peuvent plus \u00eatre r\u00e9solus en vase clos La r\u00e9ussite d&#039;une organisation d\u00e9pend d\u00e9sormais de sa rapidit\u00e9 et de sa capacit\u00e9 \u00e0 r\u00e9soudre de\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/fr\/consulting\/issue-resolution\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T14:27:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1576\" \/>\n\t<meta property=\"og:image:height\" content=\"874\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/issue-resolution\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/issue-resolution\\\/\",\"name\":\"R\u00e9solution des probl\u00e8mes - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/issue-resolution\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/issue-resolution\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Rectangle-1024x568.jpg\",\"datePublished\":\"2025-07-21T08:45:43+00:00\",\"dateModified\":\"2026-02-06T14:27:05+00:00\",\"description\":\"Les probl\u00e8mes ne peuvent plus \u00eatre r\u00e9solus en vase clos La r\u00e9ussite d'une organisation d\u00e9pend d\u00e9sormais de sa rapidit\u00e9 et de sa capacit\u00e9 \u00e0 r\u00e9soudre de\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/issue-resolution\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/issue-resolution\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/issue-resolution\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Rectangle-1024x568.jpg\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Rectangle-1024x568.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/issue-resolution\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Conseil\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"R\u00e9solution des probl\u00e8mes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\",\"name\":\"Kepner-Tregoe\",\"description\":\"Problem solving &amp; 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