{"id":46075,"date":"2025-07-02T18:43:57","date_gmt":"2025-07-02T18:43:57","guid":{"rendered":"https:\/\/kepner-tregoe.com\/conseil\/manufacturing-operations\/process-mining\/"},"modified":"2025-08-07T18:15:05","modified_gmt":"2025-08-07T18:15:05","slug":"process-mining","status":"publish","type":"page","link":"https:\/\/kepner-tregoe.com\/fr\/consulting\/process-mining\/","title":{"rendered":"Process Mining"},"content":{"rendered":"\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:2.5625rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.6875rem\"><\/div><\/div>\n<h1 class=\"has-text-align-center wp-block-post-title\">Process Mining<\/h1>\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:5.25rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.875rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-container-core-group-is-layout-7f126e1f wp-block-group-is-layout-constrained\" style=\"margin-top:60px;margin-bottom:60px\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9baa9b4c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading\">Am\u00e9liorer l\u2019empreinte num\u00e9rique de vos processus<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"wp-block-paragraph\">Chaque processus d\u2019entreprise consiste en une s\u00e9rie d\u2019\u00e9tapes qui m\u00e8nent \u00e0 un r\u00e9sultat souhait\u00e9. L\u2019optimisation de ces processus permet d\u2019obtenir les meilleures performances globales possibles. Le Process Mining utilise les donn\u00e9es pour donner une image claire de toutes les activit\u00e9s qui se d\u00e9roulent dans vos processus actuels, ce qui vous aide \u00e0 trouver les domaines o\u00f9 les am\u00e9liorations auront le plus d\u2019impact.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"wp-block-paragraph\">Les outils d\u2019exploration de processus interpr\u00e8tent les donn\u00e9es de chaque \u00e9tape du processus et pr\u00e9sentent ensuite les r\u00e9sultats dans un format visuel qui fournit une vue d\u2019ensemble \u2013 facilitant la d\u00e9couverte des flux de processus qui ne sont pas actuellement optimis\u00e9s pour une performance maximale. Vous pouvez alors concentrer vos efforts d\u2019am\u00e9lioration continue sur ces \u00e9tapes. Une fois que tous les ajustements des flux de processus ont \u00e9t\u00e9 mis en \u0153uvre, l\u2019exploration des processus permet un suivi pr\u00e9cis et peut indiquer des opportunit\u00e9s potentielles d\u2019automatisation.  <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-style-right-23 is-layout-flex wp-container-core-columns-is-layout-9baa9b4c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"568\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-1024x568.jpg\" alt=\"\" class=\"wp-image-153\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-1024x568.jpg 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-300x166.jpg 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-768x426.jpg 768w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-1536x852.jpg 1536w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle.jpg 1576w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:4.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.25rem\"><\/div><\/div>\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading alignwide is-style-underlined\">\u00c9tudes de cas de Process Mining<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9baa9b4c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ab693523 wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bullet.png\" alt=\"\" class=\"wp-image-88\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">L\u2019analyse KT r\u00e9v\u00e8le des informations cl\u00e9s pour r\u00e9aligner la fonction de gestion des incidents<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9couvrez comment une entreprise mondiale de fintech de plusieurs milliards de dollars a utilis\u00e9 l\u2019exploration de processus pour d\u00e9velopper une feuille de route d\u2019am\u00e9lioration d\u00e9taill\u00e9e. <a href=\"https:\/\/kepner-tregoe.com\/blogs\/kt-diagnostic-reveals-key-insights-to-realign-incident-management-function\/\">Lire la suite<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ab693523 wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bullet.png\" alt=\"\" class=\"wp-image-88\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Une entreprise technologique parvient \u00e0 r\u00e9duire son temps de cycle de 44 %<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une entreprise mondiale de logiciels et de services en nuage, pesant plusieurs milliards de dollars, souhaitait am\u00e9liorer l\u2019exp\u00e9rience de ses clients et r\u00e9duire le temps de r\u00e9solution des incidents. <a href=\"https:\/\/kepner-tregoe.com\/blogs\/tech-company-achieves-44-cycle-time-reduction-and-reduces-variation\/\">Lire la suite<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-ab693523 wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/bullet.png\" alt=\"\" class=\"wp-image-88\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">L\u2019\u00e9valuation strat\u00e9gique du processus CAPA dans l\u2019industrie pharmaceutique r\u00e9v\u00e8le des informations cl\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kepner-Tregoe a entrepris un diagnostic strat\u00e9gique des d\u00e9viations de fabrication et des processus CAPA de cette entreprise, en utilisant l\u2019exploration des processus pour analyser chaque \u00e9tape du processus, de l\u2019apparition des d\u00e9viations \u00e0 la mise en \u0153uvre des CAPA. <a href=\"https:\/\/kepner-tregoe.com\/about\/client-success-stories\/strategic-capa-process-assessment\/\">Lire la suite<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:4.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.25rem\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\"><div id=\"swiper-slider\" class=\"block swiper-slider alignnone wp-block-acf-swiper-slider\">\n<div class=\"swiper\">\n    <script type=\"text\/config\" class=\"swiper-slider-config\">\n        {\"wrapperSelector\":\".wp-block-post-template\",\"slideSelector\":\".wp-block-post\",\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\",\"config\":{\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\"},\"breakpoints\":false}    <\/script>\n    \n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-1f00c4f9 wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--gray-800);border-bottom-width:1px;padding-bottom:0.62rem\">\n<h2 class=\"wp-block-heading is-style-default\" id=\"h-case-studies-section\">Success Stories<\/h2>\n\n\n<div id=\"swiper-nav-buttons\" class=\"block swiper-nav-buttons align wp-block-acf-swiper-nav-buttons\">\n<nav class=\"swiper-arrows\">\n    <button class=\"swiper-arrow-prev\" aria-label=\"Previous Case Study\"><\/button>\n    <button class=\"swiper-arrow-next\" aria-label=\"Next Case Study\"><\/button>\n<\/nav>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:3.0625rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:2.3125rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:1.5625rem\"><\/div><\/div>\n\n\n<ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-43434 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-manufacturing client-success-story-category-metals-mining\">\n<div id=\"client-success-story-columns\" class=\"block client-success-story-columns align wp-block-acf-client-success-story-columns\">\n<div class=\"block-inner\">\n        <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"163\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott.jpg 1600w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott-300x61.jpg 300w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott-1024x208.jpg 1024w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott-768x156.jpg 768w, https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/09\/Riotinto-Kennecott-1536x312.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>    <\/div>\n\n    <div class=\"data\">\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">$11M<\/p>\n                <p class=\"style:tagline\">saved in the first year<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">60%<\/p>\n                <p class=\"style:tagline\">improvement in on-time performance<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">50%<\/p>\n                <p class=\"style:tagline\">reduction in admin workload<\/p>\n            <\/div>\n            <\/div>\n\n    <div class=\"content\">\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>Kennecott Utah Copper operates the Bingham canyon mine concentrator plant, a smelter and a refinery. Ore from this mine is concentrated into slurry, piped to where the smelting process occurs, and then sent to the refinery. Efficient operation at the concentrator stage is critical to maintaining uptime of the smelter. Each year the concentrator plant is shut down a total of 36 times. This is necessary to maintain critical equipment while essential repairs and upgrades are completed. The issue at Bingham was that the length of downtime was causing a bottleneck in the overall process.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>The shutdown process saved over $11 million in the first year of implementation. On-time performance improved by 60% and is tracking towards world-class results. key performance Indicators (KPls) for shutdown performance improved over all prior years. Team performance (on-scope, on-cost) improved by 60%. Shutdown administrative work load fell by over 50% allowing team members to focus on other areas such as reducing cost or generating more revenue. All Injury Frequency Rate (AIFR) improved, advancing a strong safety culture which is a core value of KUCC.<\/p>\n        <\/div>\n    \n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/rio-tintos-kennecott-utah-copper-copperton-concentrator-plant\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            Read Case Study        <\/a>\n    <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-43119 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-consumer-products client-success-story-category-food-and-beverage client-success-story-category-manufacturing\">\n<div id=\"client-success-story-columns-2\" class=\"block client-success-story-columns align wp-block-acf-client-success-story-columns\">\n<div class=\"block-inner\">\n    \n    <div class=\"data\">\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">47%<\/p>\n                <p class=\"style:tagline\">improvement in operational efficiency<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">30%<\/p>\n                <p class=\"style:tagline\">improvement in production rate<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">50%<\/p>\n                <p class=\"style:tagline\">reduction in change over time<\/p>\n            <\/div>\n            <\/div>\n\n    <div class=\"content\">\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>After a major capital investment at its biscuit factory at Papakura, Griffin\u2019s needed to address several variables impacting overall conversion cost. The site was struggling with high waste, high downtime, and planning deficiencies; and overall workflow was not conducive to producing at the lowest possible conversion cost.<\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>For overall results, Operational Efficiency (OE), the measure of line performance relative to a theoretical maximum achievable throughput rate, was used to measure success. To achieve an OE of 100%, the line must run at its maximum theoretical throughput rate with zero plant downtime and product waste. At the conclusion of the Kepner-Tregoe engagement the plant achieved: <\/p>\n        <\/div>\n    \n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/operational-efficiency-improved-by-47\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            Read Case Study        <\/a>\n    <\/div>\n<\/div>\n<\/div>\n<\/li><li class=\"wp-block-post post-42539 client-success-story type-client-success-story status-publish has-post-thumbnail hentry client-success-story-category-aerospace-and-defense\">\n<div id=\"client-success-story-columns-3\" class=\"block client-success-story-columns align wp-block-acf-client-success-story-columns\">\n<div class=\"block-inner\">\n        <div class=\"logo\" data-aos=\"fade-up\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"424\" height=\"381\" src=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2021\/10\/Fokker-Logo.jpg\" class=\"attachment-full size-full\" alt=\"Fokker GKN Aerospace logo\" \/>    <\/div>\n\n    <div class=\"data\">\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">\u20ac4.5M<\/p>\n                <p class=\"style:tagline\">decrease in spin-off costs<\/p>\n            <\/div>\n                    <div class=\"data-item\" data-aos=\"fade-down\">\n                <p class=\"style:h2\">70%<\/p>\n                <p class=\"style:tagline\">non-conformity reduction in 3 years in specific departments<\/p>\n            <\/div>\n            <\/div>\n\n    <div class=\"content\">\n                    <div class=\"challenges\" data-aos=\"fade-up\">\n            <h3>D\u00e9fis<\/h3>\n            <p>Fokker wanted to increase their issue resolution maturity. This meant improving the quality and completeness of information about problems, accelerating root cause analysis and involving the right people at the right time. <\/p>\n        <\/div>\n                <div class=\"results\" data-aos=\"fade-up\">\n            <h3>R\u00e9sultats<\/h3>\n            <p>Success has been measured in a drastic reduction in non-conformities which is saving millions of euros yearly. A proactive culture has replaced the \u201cfire-fighting\u201d of reactive problem solving. <\/p>\n        <\/div>\n    \n        <a href=\"https:\/\/kepner-tregoe.com\/fr\/about\/client-success-stories\/improving-performance-by-thinking-differently\/\" class=\"btn is-primary\" data-aos=\"fade-up\">\n            Read Case Study        <\/a>\n    <\/div>\n<\/div>\n<\/div>\n<\/li><\/ul>\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:4.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.25rem\"><\/div><\/div>\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading alignwide is-style-underlined\">D\u2019autres solutions<\/h2>\n\n\n<div id=\"links-list\" class=\"block links-list alignfull wp-block-acf-links-list\">\n<ul class=\"links-list\">\n                        \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/corrective-and-preventive-actions\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Programmes d&#039;actions correctives                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                                \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/targeted-performance-improvement\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Am\u00e9lioration cibl\u00e9e des performances                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                                \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/quality-improvement\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Am\u00e9lioration de la qualit\u00e9                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                                \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/asset-performance-management\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Asset Performance Management                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                                \n                            <li class=\"links-list-item\" data-aos=\"fade-up\">\n                    <a\n                        class=\"link style:h2\"\n                        href=\"https:\/\/kepner-tregoe.com\/consulting\/continuous-improvement\/\"\n                        target=\"\"\n                    >\n                        <div class=\"link-inner container\">\n                            <span class=\"label\">\n                                Programmes d&#039;am\u00e9lioration continue                            <\/span>\n                        <\/div>\n                    <\/a>\n                <\/li>\n                        <\/ul>\n<\/div><\/div>\n\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.75rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.5rem\"><\/div><\/div>\n<div id=\"swiper-slider-2\" class=\"block swiper-slider alignwide wp-block-acf-swiper-slider\">\n<div class=\"swiper\">\n    <script type=\"text\/config\" class=\"swiper-slider-config\">\n        {\"wrapperSelector\":\".testimonials\",\"slideSelector\":\".testimonial\",\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\",\"config\":{\"slidesPerView\":\"1\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"0\"},\"breakpoints\":[{\"breakpoint\":\"576\",\"slidesPerView\":\"2\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"20\"},{\"breakpoint\":\"960\",\"slidesPerView\":\"3\",\"autoplay\":true,\"autoplayDelay\":\"5000\",\"spaceBetween\":\"40\"}]}    <\/script>\n    \n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-1f00c4f9 wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--gray-800);border-bottom-width:1px;padding-bottom:0.62rem\">\n<h2 class=\"wp-block-heading is-style-default\" id=\"h-testimonials\">Testimonials<\/h2>\n\n\n<div id=\"swiper-nav-buttons-2\" class=\"block swiper-nav-buttons align wp-block-acf-swiper-nav-buttons\">\n<nav class=\"swiper-arrows\">\n    <button class=\"swiper-arrow-prev\" aria-label=\"Previous Case Study\"><\/button>\n    <button class=\"swiper-arrow-next\" aria-label=\"Next Case Study\"><\/button>\n<\/nav>\n<\/div><\/div>\n\n\n<div id=\"testimonials\" class=\"block testimonials alignnone wp-block-acf-testimonials\">            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201c\u00c0 titre personnel, je peux dire que les r\u00e9sultats de Kepner-Tregoe se mesurent en centaines de millions de dollars.\u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">\u2013<\/span><br \/>\n                <strong>Robert A. Lutz, ancien pr\u00e9sident de GM North America et de Ford Europe<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cLe processus permet aux \u00e9quipes de trouver des solutions et les encourage \u00e0 rechercher une am\u00e9lioration continue. Plus nous l\u2019utilisons, plus nous obtenons de succ\u00e8s \u2013 et plus nous cr\u00e9ons de valeur. \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">\u2013<\/span><br \/>\n                <strong>Jeffrey W. Green, sp\u00e9cialiste principal de la production, Sonoco<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cNos normes de contr\u00f4le qualit\u00e9 sont extr\u00eamement \u00e9lev\u00e9es. Disposer d\u2019une approche structur\u00e9e et rigoureuse de la r\u00e9solution de probl\u00e8mes fait une \u00e9norme diff\u00e9rence dans la rapidit\u00e9 avec laquelle nous pouvons identifier la cause racine. \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">\u2013<\/span><br \/>\n                <strong>Chef de produit, entreprise de fabrication de ventilateurs m\u00e9dicaux<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cLes processus KT ont favoris\u00e9 l\u2019implication active plut\u00f4t que l\u2019acceptation passive dans la r\u00e9solution de probl\u00e8mes. L\u2019analyse de probl\u00e8me nous a permis de gagner du temps en structurant de mani\u00e8re syst\u00e9matique notre d\u00e9marche analytique.  \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">\u2013<\/span><br \/>\n                <strong>Responsable Qualit\u00e9 & Coach KT \u2013 Augmented Identity Solutions<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cNotre entreprise a instaur\u00e9 une culture de la pens\u00e9e critique, faisant de la prise de d\u00e9cision et de la r\u00e9solution de probl\u00e8mes structur\u00e9es des pratiques quotidiennes. Gr\u00e2ce \u00e0 l\u2019adoption des m\u00e9thodologies Kepner-Tregoe (KT), nous avons transform\u00e9 nos approches en mati\u00e8re de r\u00e9solution de probl\u00e8mes, d\u2019escalade et de gestion des risques. Les d\u00e9cisions op\u00e9rationnelles sont d\u00e9sormais guid\u00e9es par des analyses rigoureuses et fond\u00e9es sur les donn\u00e9es. \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">\u2013<\/span><br \/>\n                <strong>Expert Support \u2013 Entreprise pharmaceutique internationale<\/strong>\n            <\/p>\n        <\/div>\n            \n        <div class=\"testimonial\">\n            <p class=\"content\">\n                \u201cNous avons int\u00e9gr\u00e9 la m\u00e9thode d\u2019analyse de probl\u00e8me KT directement dans notre processus de gestion des incidents majeurs, apportant une approche plus structur\u00e9e \u00e0 la priorisation des incidents, l\u2019analyse des causes racines et la r\u00e9solution. Cette approche a permis \u00e0 nos \u00e9quipes, en situation de stress ou crise, de filtrer rapidement l\u2019information essentielle, assurant une classification des incidents \u00e0 la fois plus rapide et plus fiable. \u201d<br \/>\n                <span role=\"presentation\" class=\"color:blue-800\">\u2013<\/span><br \/>\n                <strong>Manager Senior Gestion des Incidents \u2013 Fintech<\/strong>\n            <\/p>\n        <\/div>\n    <\/div>\n\n<\/div>\n<\/div>\n<div class=\"wp-block-wsfirst-responsive-spacer responsive-spacer\" aria-hidden=\"true\"><div class=\"responsive-spacer-fullsize\" style=\"height:4.5rem\"><\/div><div class=\"responsive-spacer-tablet\" style=\"height:3.375rem\"><\/div><div class=\"responsive-spacer-mobile\" style=\"height:2.25rem\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Am\u00e9liorer l\u2019empreinte num\u00e9rique de vos processus Chaque processus d\u2019entreprise consiste en une s\u00e9rie d\u2019\u00e9tapes qui m\u00e8nent \u00e0 un r\u00e9sultat souhait\u00e9. L\u2019optimisation de ces processus permet d\u2019obtenir les meilleures performances globales possibles. Le Process Mining utilise les donn\u00e9es pour donner une image claire de toutes les activit\u00e9s qui se d\u00e9roulent dans vos processus actuels, ce qui [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":45676,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-46075","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Process Mining - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Am\u00e9liorer l\u2019empreinte num\u00e9rique de vos processus Chaque processus d&#039;entreprise consiste en une s\u00e9rie d&#039;\u00e9tapes qui m\u00e8nent \u00e0 un r\u00e9sultat souhait\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/fr\/consulting\/process-mining\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Process Mining\" \/>\n<meta property=\"og:description\" content=\"Am\u00e9liorer l\u2019empreinte num\u00e9rique de vos processus Chaque processus d&#039;entreprise consiste en une s\u00e9rie d&#039;\u00e9tapes qui m\u00e8nent \u00e0 un r\u00e9sultat souhait\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/fr\/consulting\/process-mining\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-07T18:15:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/Rectangle-1024x568.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/process-mining\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/process-mining\\\/\",\"name\":\"Process Mining - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/process-mining\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/process-mining\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Rectangle-1024x568.jpg\",\"datePublished\":\"2025-07-02T18:43:57+00:00\",\"dateModified\":\"2025-08-07T18:15:05+00:00\",\"description\":\"Am\u00e9liorer l\u2019empreinte num\u00e9rique de vos processus Chaque processus d'entreprise consiste en une s\u00e9rie d'\u00e9tapes qui m\u00e8nent \u00e0 un r\u00e9sultat souhait\u00e9.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/process-mining\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/process-mining\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/process-mining\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Rectangle-1024x568.jpg\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Rectangle-1024x568.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/process-mining\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Conseil\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/consulting\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Process Mining\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/fr\\\/\",\"name\":\"Kepner-Tregoe\",\"description\":\"Problem solving &amp; 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