{"version":"1.0","provider_name":"Kepner-Tregoe","provider_url":"https:\/\/kepner-tregoe.com\/fr\/","author_name":"Kepner-Tregoe","author_url":"https:\/\/kepner-tregoe.com\/fr\/","title":"Achieving Service Excellence Means Planning for Failure","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"9818CgAjnB\"><a href=\"https:\/\/kepner-tregoe.com\/fr\/blogs\/achieving-service-excellence-means-planning-for-failure\/\">Achieving Service Excellence Means Planning for Failure<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/kepner-tregoe.com\/fr\/blogs\/achieving-service-excellence-means-planning-for-failure\/embed\/#?secret=9818CgAjnB\" width=\"600\" height=\"338\" title=\"&#8220;Achieving Service Excellence Means Planning for Failure&#8221; &#8212; Kepner-Tregoe\" data-secret=\"9818CgAjnB\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/kepner-tregoe.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/KT-staycalm42849518.jpg","thumbnail_width":900,"thumbnail_height":423,"description":"Service excellence isn\u2019t just fulfilling SLAs and minimum expectations. It is giving your business and your users the services they need, not just the minimum levels of quality and performance they demand. While on the surface having a plan to fail may seem counter-intuitive, it also may be the best way to succeed."}