{"id":63767,"date":"2012-07-31T10:22:49","date_gmt":"2012-07-31T10:22:49","guid":{"rendered":"https:\/\/kepner-tregoe.com\/resources\/whitepapers\/closing-the-21st-century-service-capability-gap\/"},"modified":"2026-02-26T11:41:59","modified_gmt":"2026-02-26T11:41:59","slug":"closing-the-21st-century-service-capability-gap","status":"publish","type":"white-paper","link":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/","title":{"rendered":"Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen"},"content":{"rendered":"<p>Die Komplexit\u00e4t f\u00fchrt bei Serviceorganisationen zu einer wachsenden L\u00fccke zwischen der Leistungsf\u00e4higkeit der Technologie und ihrem Verst\u00e4ndnis daf\u00fcr. Der Autor zeigt, wie f\u00fchrende Supportorganisationen diese L\u00fccke schlie\u00dfen, indem sie sich auf drei Bereiche konzentrieren: Menschen, Prozesse und Leistung. <\/p>\n<p>Melden Sie sich bei Ihrem MyKT-Konto an (oder erstellen Sie eines), um das PDF herunterzuladen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Die Komplexit\u00e4t f\u00fchrt bei Serviceorganisationen zu einer wachsenden L\u00fccke zwischen der Leistungsf\u00e4higkeit der Technologie und ihrem Verst\u00e4ndnis daf\u00fcr. Der Autor zeigt, wie f\u00fchrende Supportorganisationen diese L\u00fccke schlie\u00dfen, indem sie sich auf drei Bereiche konzentrieren: Menschen, Prozesse und Leistung. Melden Sie sich bei Ihrem MyKT-Konto an (oder erstellen Sie eines), um das PDF herunterzuladen.<\/p>\n","protected":false},"author":8,"featured_media":0,"template":"","white-paper-type":[],"class_list":["post-63767","white-paper","type-white-paper","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Die sich wandelnde Servicelandschaft. Mit der fortschreitenden Kommodifizierung von Produkten, vorangetrieben durch die Globalisierung und die Allgegenwart des Internets, die\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen\" \/>\n<meta property=\"og:description\" content=\"Die sich wandelnde Servicelandschaft. Mit der fortschreitenden Kommodifizierung von Produkten, vorangetrieben durch die Globalisierung und die Allgegenwart des Internets, die\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-26T11:41:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/whitepapers\\\/closing-the-21st-century-service-capability-gap\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/whitepapers\\\/closing-the-21st-century-service-capability-gap\\\/\",\"name\":\"Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#website\"},\"datePublished\":\"2012-07-31T10:22:49+00:00\",\"dateModified\":\"2026-02-26T11:41:59+00:00\",\"description\":\"Die sich wandelnde Servicelandschaft. Mit der fortschreitenden Kommodifizierung von Produkten, vorangetrieben durch die Globalisierung und die Allgegenwart des Internets, die\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/whitepapers\\\/closing-the-21st-century-service-capability-gap\\\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/whitepapers\\\/closing-the-21st-century-service-capability-gap\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/whitepapers\\\/closing-the-21st-century-service-capability-gap\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ressourcen\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Whitepapers\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/whitepapers\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/\",\"name\":\"Kepner-Tregoe\",\"description\":\"Problem solving &amp; critical thinking training\",\"publisher\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#organization\",\"name\":\"Kepner-Tregoe\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"width\":264,\"height\":38,\"caption\":\"Kepner-Tregoe\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/14495\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen - Kepner-Tregoe","description":"Die sich wandelnde Servicelandschaft. Mit der fortschreitenden Kommodifizierung von Produkten, vorangetrieben durch die Globalisierung und die Allgegenwart des Internets, die","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/","og_locale":"de_DE","og_type":"article","og_title":"Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen","og_description":"Die sich wandelnde Servicelandschaft. Mit der fortschreitenden Kommodifizierung von Produkten, vorangetrieben durch die Globalisierung und die Allgegenwart des Internets, die","og_url":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/","og_site_name":"Kepner-Tregoe","article_modified_time":"2026-02-26T11:41:59+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/","url":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/","name":"Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen - Kepner-Tregoe","isPartOf":{"@id":"https:\/\/kepner-tregoe.com\/de\/#website"},"datePublished":"2012-07-31T10:22:49+00:00","dateModified":"2026-02-26T11:41:59+00:00","description":"Die sich wandelnde Servicelandschaft. Mit der fortschreitenden Kommodifizierung von Produkten, vorangetrieben durch die Globalisierung und die Allgegenwart des Internets, die","breadcrumb":{"@id":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/closing-the-21st-century-service-capability-gap\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kepner-tregoe.com\/de\/"},{"@type":"ListItem","position":2,"name":"Ressourcen","item":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/"},{"@type":"ListItem","position":3,"name":"Whitepapers","item":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/whitepapers\/"},{"@type":"ListItem","position":4,"name":"Die Servicef\u00e4higkeitsl\u00fccke des 21. Jahrhunderts schlie\u00dfen"}]},{"@type":"WebSite","@id":"https:\/\/kepner-tregoe.com\/de\/#website","url":"https:\/\/kepner-tregoe.com\/de\/","name":"Kepner-Tregoe","description":"Problem solving &amp; critical thinking training","publisher":{"@id":"https:\/\/kepner-tregoe.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kepner-tregoe.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/kepner-tregoe.com\/de\/#organization","name":"Kepner-Tregoe","url":"https:\/\/kepner-tregoe.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/kepner-tregoe.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","contentUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","width":264,"height":38,"caption":"Kepner-Tregoe"},"image":{"@id":"https:\/\/kepner-tregoe.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/14495"]}]}},"_links":{"self":[{"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/white-paper\/63767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/white-paper"}],"about":[{"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/types\/white-paper"}],"author":[{"embeddable":true,"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/users\/8"}],"wp:attachment":[{"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/media?parent=63767"}],"wp:term":[{"taxonomy":"white-paper-type","embeddable":true,"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/white-paper-type?post=63767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}