{"id":63793,"date":"2016-06-28T09:35:22","date_gmt":"2016-06-28T09:35:22","guid":{"rendered":"https:\/\/kepner-tregoe.com\/resources\/videos\/a-holistic-approach-for-it-and-tech-support-from-the-worlds-leading-troubleshooting-company\/"},"modified":"2026-06-22T14:11:21","modified_gmt":"2026-06-22T14:11:21","slug":"a-holistic-approach-for-it-and-tech-support-from-the-worlds-leading-troubleshooting-company","status":"publish","type":"video","link":"https:\/\/kepner-tregoe.com\/de\/ressourcen\/videos\/a-holistic-approach-for-it-and-tech-support-from-the-worlds-leading-troubleshooting-company\/","title":{"rendered":"A Holistic Approach for IT and Tech Support from The World\u2019s Leading Troubleshooting Company"},"content":{"rendered":"<h2>A holistic approach for IT and Tech Support from the world\u2019s leading troubleshooting company<\/h2>\n<p>Christoph Goldenstern, VP of Strategy &amp; Service Excellence, outlines the Kepner-Tregoe approach, explains the history of the company and talks about the consulting and training solutions offered by KT. Using Kepner-Tregoe methodologies allows IT and Tech Support to embed critical thinking in the business. Christoph discusses why Kepner-Tregoe is a good choice to bring critical thinking skills to your organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A holistic approach for IT and Tech Support from the world\u2019s leading troubleshooting company Christoph Goldenstern, VP of Strategy &amp; Service Excellence, outlines the Kepner-Tregoe approach, explains the history of the company and talks about the consulting and training solutions offered by KT. Using Kepner-Tregoe methodologies allows IT and Tech Support to embed critical thinking [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":5636,"template":"","video-type":[],"ppma_author":[64],"class_list":["post-63793","video","type-video","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A Holistic Approach for IT and Tech Support from The World\u2019s Leading Troubleshooting Company - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Kepner-Tregoe&#039;s methodologies allow IT and Tech Support to embed critical thinking into their business model.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/de\/ressourcen\/videos\/a-holistic-approach-for-it-and-tech-support-from-the-worlds-leading-troubleshooting-company\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Holistic Approach for IT and Tech Support from The World\u2019s Leading Troubleshooting Company\" \/>\n<meta property=\"og:description\" content=\"Kepner-Tregoe&#039;s methodologies allow IT and Tech Support to embed critical thinking into their business model.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/de\/ressourcen\/videos\/a-holistic-approach-for-it-and-tech-support-from-the-worlds-leading-troubleshooting-company\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-22T14:11:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/CG-at-ITSM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"830\" \/>\n\t<meta property=\"og:image:height\" content=\"504\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/videos\\\/a-holistic-approach-for-it-and-tech-support-from-the-worlds-leading-troubleshooting-company\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/ressourcen\\\/videos\\\/a-holistic-approach-for-it-and-tech-support-from-the-worlds-leading-troubleshooting-company\\\/\",\"name\":\"A Holistic Approach for IT and Tech Support from The World\u2019s Leading Troubleshooting Company - 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