{"id":65481,"date":"2016-12-12T16:39:00","date_gmt":"2016-12-12T16:39:00","guid":{"rendered":"https:\/\/kepner-tregoe.com\/blogs\/what-binds-itsm-and-itil-to-agile-and-devops\/"},"modified":"2016-12-12T16:39:00","modified_gmt":"2016-12-12T16:39:00","slug":"what-binds-itsm-and-itil-to-agile-and-devops","status":"publish","type":"post","link":"https:\/\/kepner-tregoe.com\/de\/blogs\/what-binds-itsm-and-itil-to-agile-and-devops\/","title":{"rendered":"Was verbindet ITSM und ITIL\u00ae mit Agile und DevOps?"},"content":{"rendered":"<h4>Letztlich ist es der Kunde.<\/h4>\n<p>In einer Welt, in der jedes Unternehmen bis zu einem gewissen Grad ein Tech-Unternehmen ist, haben Organisationen Schwierigkeiten, den besten Weg zu finden, Technologie einzuf\u00fchren und zu modernisieren, Kundensupport zu leisten und Stabilit\u00e4t zu gew\u00e4hrleisten. Wo passen ITSM und ITIL in Agile\/DevOps? Sind das Alles-oder-nichts-Konzepte?  <\/p>\n<p><strong>Charles Betz<\/strong>, Digitalberater, Advisor und Autor, sowie <strong>Christoph Goldenstern <\/strong>\u202aVP of Strategy & Service Excellence bei Kepner-Tregoe, Inc., haben die Schnittstellen von Agile und DevOps mit ITIL-basiertem IT Service Management genau unter die Lupe genommen. Indem sie die in ITIL verankerte Flexibilit\u00e4t verstehen und den Abbau von Silos anerkennen, den Agile und DevOps in ITSM mit sich bringen, bieten Betz und Goldenstern einen differenzierten Blick auf Trends und Geschichte der Technologie.<\/p>\n<p>\u201eDer Skalierungsprozess einer Organisation kann uns helfen, den aktuellen Debatten in der Branche einen Kontext zu geben, etwa \u201aDevOps versus ITIL\u2018\u201c, schreiben Betz und Goldenstern in \u201e<em>The New World: What do Agile and DevOps mean for ITSM and ITIL<sup>\u00ae<\/sup><sub>. <\/sub><\/em>\u201eDenken Sie in diesen Begriffen \u00fcber IT-Prozesse nach. W\u00fcrden Sie f\u00fcr ein Unternehmen mit 10 Mitarbeitenden einen vollumf\u00e4nglichen Change-Management-Prozess empfehlen? K\u00f6nnten Sie ein Unternehmen mit 3.000 Mitarbeitenden ohne einen solchen Prozess f\u00fchren?\u201c<\/p>\n<p>W\u00e4hrend die in unabh\u00e4ngigen, innovativen Teams eingesetzten Agile- und DevOps-Methoden mehr Geschwindigkeit und Skalierbarkeit in Ver\u00e4nderungen bringen, bleibt ITILs Schwerpunkt auf einer gemeinsamen Sprache und einem gemeinsamen Ansatz zur Sicherstellung von Stabilit\u00e4t und Probleml\u00f6sung konstant. Die \u201eTeams von Teams\u201c m\u00fcssen dieselbe Sprache sprechen und Daten effizient nutzen. Dar\u00fcber hinaus bilden Cloud-Technologie in Kombination mit effizientem Incident-\/Problem-Management eine Grundlage, um R\u00fcckst\u00e4nde ungel\u00f6ster Themen zu minimieren und den Weg nach vorn frei von Hindernissen und Missverst\u00e4ndnissen zu halten.  <\/p>\n<p>Der Erfolg von Agile und DevOps, Geschwindigkeit und neue Funktionalit\u00e4t in die Technologie zu bringen, muss nicht durch die Strukturen des Service Managements ausgebremst werden. Betz und Goldenstern betonen, dass letztlich die Customer Experience diese Ans\u00e4tze zusammenf\u00fchren sollte. Entscheidend ist, die Kundenerfahrung mit Produkten und Services zu maximieren, die den gr\u00f6\u00dften Mehrwert liefern \u2013 jetzt und in Zukunft.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Letztlich ist es der Kunde. In einer Welt, in der jedes Unternehmen bis zu einem gewissen Grad ein Tech-Unternehmen ist, haben Organisationen Schwierigkeiten, den besten Weg zu finden, Technologie einzuf\u00fchren und zu modernisieren, Kundensupport zu leisten und Stabilit\u00e4t zu gew\u00e4hrleisten. Wo passen ITSM und ITIL in Agile\/DevOps? Sind das Alles-oder-nichts-Konzepte? Charles Betz, Digitalberater, Advisor und [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2898,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[35],"tags":[],"ppma_author":[163],"class_list":["post-65481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sonstige"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Was verbindet ITSM und ITIL\u00ae mit Agile und DevOps? - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Wo passen ITSM und ITIL in Agile\/DevOps? 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