{"id":63605,"date":"2014-01-29T16:03:22","date_gmt":"2014-01-29T16:03:22","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/kt-problem-management-app-for-service-now\/"},"modified":"2026-04-02T14:02:47","modified_gmt":"2026-04-02T14:02:47","slug":"kt-problem-management-app-for-service-now","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/kt-problem-management-app-for-service-now\/","title":{"rendered":"KT Problem Management App f\u00fcr ServiceNow"},"content":{"rendered":"<h2><\/h2>\n<p>ServiceNow-Kunden, die die globale Best-Practice-Methodik von KT nutzen, k\u00f6nnen diese Aktivit\u00e4t jetzt in andere Workflows integrieren, die in der ServiceNow-Umgebung abgebildet sind. Die Root Cause Analysis (RCA) von Kepner-Tregoe ist \u00fcber diese Scoped App (V2) auf der ServiceNow-Plattform verf\u00fcgbar. In Kombination mit unseren erstklassigen Trainings-, Coaching- und Beratungsleistungen erm\u00f6glicht diese App einen abgestimmten Ansatz f\u00fcr Prozess-, Technologie- und Personalstrategie im Problem Management. In Kombination mit der Funktionalit\u00e4t \u201eCoaching Loops\u201c bietet sie eine leistungsstarke L\u00f6sung, um schneller zur Grundursache zu gelangen, wiederkehrende Incidents zu verhindern und die IT-Stabilit\u00e4t zu erh\u00f6hen.   <\/p>\n<p><strong>Typische Ergebnisse umfassen:<\/strong><\/p>\n<ul>\n<li>Reduzierung der Mean-Time-To-Resolution um 50 %<\/li>\n<li>Steigerung der Kundenzufriedenheit auf \u00fcber 90 %<\/li>\n<li>Verbesserung der First-Time-Fix-Rate um 40 %<\/li>\n<li>Reduzierung des R\u00fcckstands um 60 %<\/li>\n<\/ul>\n<p><strong>Hauptmerkmale:<\/strong><\/p>\n<ul>\n<li>Unterst\u00fctzt die von ITIL\u00ae anerkannte Best-Practice-Troubleshooting-Methodik von Kepner-Tregoe<\/li>\n<li>KT-L\u00f6sungen erm\u00f6glichen es Ihrem Problem Management, wiederkehrende Vorf\u00e4lle erheblich zu reduzieren und schneller zur Ursache zu gelangen<\/li>\n<li>Erm\u00f6glicht eine konsistente Problemdokumentation und die Erstellung wiederverwendbaren Wissens<\/li>\n<li>Integrierte \u201eCoaching Loops\u201c f\u00f6rdern kontinuierliches Lernen sowie die Einf\u00fchrung und Einhaltung von Prozessen<\/li>\n<li>Der KT-Ansatz bringt Prozess, F\u00e4higkeiten und Technologie in Einklang<\/li>\n<li>F\u00f6rdert die Akzeptanz und maximiert den ROI Ihrer ServiceNow-Implementierung<\/li>\n<\/ul>\n<p><u><strong><a href=\"https:\/\/store.servicenow.com\/sn_appstore_store.do#!\/store\/application\/a2cf556cdbfbef0070d7d5f0cf9619ad\/2.0.1?referer=%2Fstore%2Fsearch%3Fapptype%3Dintegrations%25253Bnonintegrations%26q%3Dkepner%2520%2520tregoe&sl=sh\" target=\"_blank\" rel=\"noopener\">Jetzt im ServiceNow Store verf\u00fcgbar<\/a><\/strong><\/u><\/p>\n<p><a href=\"http:\/\/dev.kepner-tregoe.com\/app\/uploads\/2021\/10\/Advanced-Problem-Management-for-Service-Now.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Problem Management f\u00fcr ServiceNow Brosch\u00fcre<\/strong><\/a><\/p>\n<p><strong><a href=\"http:\/\/dev.kepner-tregoe.com\/app\/uploads\/2021\/10\/Advanced-Problem-Management-for-Service-Now-2.pdf\" target=\"_blank\" rel=\"noopener\">Fallstudie Global Investment Services<\/a><\/strong><\/p>\n<h4>KT verbessert Problem- und Incident-Management<br \/>\nauf ServiceNow<\/h4>\n<p><iframe loading=\"lazy\" id=\"yt-fcbc8f0d-9670-49f3-baf4-66de7ba9a655\" src=\"https:\/\/www.youtube.com\/embed\/rHWFzNtMsDE\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p>Christoph Goldenstern, VP of Strategy & Service Excellence, stellt eine neue Troubleshooting-Simulationstechnologie vor, die entwickelt wurde, um die L\u00fccke zwischen Schulungsraum und realen Situationen zu schlie\u00dfen. Teams k\u00f6nnen nun kritische Probleml\u00f6sungsf\u00e4higkeiten in einer realen, aber sicheren Lernumgebung \u00fcben. <\/p>\n<p><a href=\"https:\/\/kepner-tregoe.com\/contacts\/\"><strong>Kontaktieren Sie KT<\/strong><\/a>, um mehr \u00fcber diese Integration zu erfahren<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow-Kunden, die die globale Best-Practice-Methodik von KT nutzen, k\u00f6nnen diese Aktivit\u00e4t jetzt in andere Workflows integrieren, die in der ServiceNow-Umgebung abgebildet sind. Die Root Cause Analysis (RCA) von Kepner-Tregoe ist \u00fcber diese Scoped App (V2) auf der ServiceNow-Plattform verf\u00fcgbar. In Kombination mit unseren erstklassigen Trainings-, Coaching- und Beratungsleistungen erm\u00f6glicht diese App einen abgestimmten Ansatz f\u00fcr [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":7885,"template":"","class_list":["post-63605","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>KT Problem Management App f\u00fcr ServiceNow - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"ServiceNow-Kunden, die KTs Troubleshooting-Prozesse als Teil ihres IT-Service-Management-Ansatzes nutzen, k\u00f6nnen diese Aktivit\u00e4t nun integrieren\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/kt-problem-management-app-for-service-now\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KT Problem Management App f\u00fcr ServiceNow\" \/>\n<meta property=\"og:description\" content=\"ServiceNow-Kunden, die KTs Troubleshooting-Prozesse als Teil ihres IT-Service-Management-Ansatzes nutzen, k\u00f6nnen diese Aktivit\u00e4t nun integrieren\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/kt-problem-management-app-for-service-now\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T14:02:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/100-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"668\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/kt-problem-management-app-for-service-now\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/kt-problem-management-app-for-service-now\\\/\",\"name\":\"KT Problem Management App f\u00fcr ServiceNow - 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