{"id":63513,"date":"2012-10-12T08:54:23","date_gmt":"2012-10-12T08:54:23","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/why-technical-training-does-not-work-video\/"},"modified":"2026-04-02T14:09:33","modified_gmt":"2026-04-02T14:09:33","slug":"why-technical-training-does-not-work-video","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/","title":{"rendered":"\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video"},"content":{"rendered":"<h2><\/h2>\n<p>Eine Diskussion von Dave Broenen von Cisco Systems dar\u00fcber, wie Cisco die Situation wendete, um profitable Ergebnisse aus seiner Support-Organisation zu erzielen. In diesem Video hinterfragt Dave die nat\u00fcrliche Neigung von Serviceorganisationen, Software und technische Schulungen als vorherrschende L\u00f6sungen f\u00fcr Serviceherausforderungen zu bevorzugen. Er zeigt, wie dieser Ansatz eine wachsende Kluft zwischen Kundenerwartung und tats\u00e4chlicher Servicef\u00e4higkeit schafft.<br \/>\nUm die Leistung zu steigern, m\u00fcssen Serviceorganisationen ihr wertvollstes Service-Asset \u2013 die Menschen \u2013 nutzen. Dave er\u00f6rtert, warum ein strategischer, prozess- und menschenorientierter Ansatz entscheidend ist, um eine konsistente, qualitativ hochwertige Probleml\u00f6sung in der gesamten Serviceorganisation zu gew\u00e4hrleisten. Er zeigt, wie man ein Programm entwirft, das profitable und nachhaltige Ergebnisse in der gesamten Organisation f\u00f6rdert.    <\/p>\n<ul>\n<li>Erfahren Sie, wie Sie weniger ausgeben, weniger Stress haben und mehr von Ihrem Schulungsprogramm profitieren<\/li>\n<li>Erfahren Sie, wie Junior-Ingenieure Ergebnisse wie Elite-Escalation-Engineers erzielen k\u00f6nnen<\/li>\n<\/ul>\n<p>Erfahren Sie, wie Sie Ihre Fehlerbehebungskapazit\u00e4t ohne Erh\u00f6hung des Personalbestands aufbauen k\u00f6nnen.<br \/>\nVideos im KT Knowledge Center <strong><a href=\"https:\/\/kepner-tregoe.com\/videos\/the-problem-solving-model\/\">ansehen<\/a><\/strong>.<\/p>\n<p><strong>Verwandte Videos:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/kepner-tregoe.com\/videos\/case-difficulty-and-experience\/\">Fallschwierigkeit und Erfahrung<\/a> (4:42 Minuten)<\/li>\n<li><a href=\"https:\/\/kepner-tregoe.com\/videos\/getting-this-to-work-on-a-large-scale\/\">Umsetzung in gro\u00dfem Ma\u00dfstab<\/a> (10:29 Minuten)<\/li>\n<li><a href=\"https:\/\/kepner-tregoe.com\/videos\/how-to-maximize-adoption-rate\/\">Wie man die Akzeptanzrate maximiert<\/a> (5:09 Minuten)<\/li>\n<li><a href=\"https:\/\/kepner-tregoe.com\/videos\/the-problem-solving-model\/\">Das Probleml\u00f6sungsmodell<\/a> (11:52 Minuten)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Eine Diskussion von Dave Broenen von Cisco Systems dar\u00fcber, wie Cisco die Situation wendete, um profitable Ergebnisse aus seiner Support-Organisation zu erzielen. In diesem Video hinterfragt Dave die nat\u00fcrliche Neigung von Serviceorganisationen, Software und technische Schulungen als vorherrschende L\u00f6sungen f\u00fcr Serviceherausforderungen zu bevorzugen. Er zeigt, wie dieser Ansatz eine wachsende Kluft zwischen Kundenerwartung und tats\u00e4chlicher [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":8026,"template":"","class_list":["post-63513","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"Eine Diskussion von Dave Broenen von Cisco Systems dar\u00fcber, wie Cisco die Situation wendete, um profitable Ergebnisse aus seiner Support-Organisation zu\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video\" \/>\n<meta property=\"og:description\" content=\"Eine Diskussion von Dave Broenen von Cisco Systems dar\u00fcber, wie Cisco die Situation wendete, um profitable Ergebnisse aus seiner Support-Organisation zu\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/\" \/>\n<meta property=\"og:site_name\" content=\"Kepner-Tregoe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T14:09:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/151.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"731\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/why-technical-training-does-not-work-video\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/why-technical-training-does-not-work-video\\\/\",\"name\":\"\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video - Kepner-Tregoe\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/why-technical-training-does-not-work-video\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/why-technical-training-does-not-work-video\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/151.jpg\",\"datePublished\":\"2012-10-12T08:54:23+00:00\",\"dateModified\":\"2026-04-02T14:09:33+00:00\",\"description\":\"Eine Diskussion von Dave Broenen von Cisco Systems dar\u00fcber, wie Cisco die Situation wendete, um profitable Ergebnisse aus seiner Support-Organisation zu\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/why-technical-training-does-not-work-video\\\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/why-technical-training-does-not-work-video\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/why-technical-training-does-not-work-video\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/151.jpg\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/151.jpg\",\"width\":1000,\"height\":731},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/why-technical-training-does-not-work-video\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00dcber Kepner-Tregoe\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"News\",\"item\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/about\\\/nachrichten\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/\",\"name\":\"Kepner-Tregoe\",\"description\":\"Problem solving &amp; critical thinking training\",\"publisher\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#organization\",\"name\":\"Kepner-Tregoe\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"contentUrl\":\"https:\\\/\\\/kepner-tregoe.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/kepner-tregoe-logo.png\",\"width\":264,\"height\":38,\"caption\":\"Kepner-Tregoe\"},\"image\":{\"@id\":\"https:\\\/\\\/kepner-tregoe.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/14495\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video - Kepner-Tregoe","description":"Eine Diskussion von Dave Broenen von Cisco Systems dar\u00fcber, wie Cisco die Situation wendete, um profitable Ergebnisse aus seiner Support-Organisation zu","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/","og_locale":"de_DE","og_type":"article","og_title":"\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video","og_description":"Eine Diskussion von Dave Broenen von Cisco Systems dar\u00fcber, wie Cisco die Situation wendete, um profitable Ergebnisse aus seiner Support-Organisation zu","og_url":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/","og_site_name":"Kepner-Tregoe","article_modified_time":"2026-04-02T14:09:33+00:00","og_image":[{"width":1000,"height":731,"url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/151.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/","url":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/","name":"\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video - Kepner-Tregoe","isPartOf":{"@id":"https:\/\/kepner-tregoe.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/#primaryimage"},"image":{"@id":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/#primaryimage"},"thumbnailUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/151.jpg","datePublished":"2012-10-12T08:54:23+00:00","dateModified":"2026-04-02T14:09:33+00:00","description":"Eine Diskussion von Dave Broenen von Cisco Systems dar\u00fcber, wie Cisco die Situation wendete, um profitable Ergebnisse aus seiner Support-Organisation zu","breadcrumb":{"@id":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/#primaryimage","url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/151.jpg","contentUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/07\/151.jpg","width":1000,"height":731},{"@type":"BreadcrumbList","@id":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/why-technical-training-does-not-work-video\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kepner-tregoe.com\/de\/"},{"@type":"ListItem","position":2,"name":"\u00dcber Kepner-Tregoe","item":"https:\/\/kepner-tregoe.com\/de\/about\/"},{"@type":"ListItem","position":3,"name":"News","item":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/"},{"@type":"ListItem","position":4,"name":"\u201eWarum technische Schulungen nicht funktionieren\u201c \u2013 Video"}]},{"@type":"WebSite","@id":"https:\/\/kepner-tregoe.com\/de\/#website","url":"https:\/\/kepner-tregoe.com\/de\/","name":"Kepner-Tregoe","description":"Problem solving &amp; critical thinking training","publisher":{"@id":"https:\/\/kepner-tregoe.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kepner-tregoe.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/kepner-tregoe.com\/de\/#organization","name":"Kepner-Tregoe","url":"https:\/\/kepner-tregoe.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/kepner-tregoe.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","contentUrl":"https:\/\/kepner-tregoe.com\/wp-content\/uploads\/2025\/06\/kepner-tregoe-logo.png","width":264,"height":38,"caption":"Kepner-Tregoe"},"image":{"@id":"https:\/\/kepner-tregoe.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/14495"]}]}},"_links":{"self":[{"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/news\/63513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/users\/5"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/media\/8026"}],"wp:attachment":[{"href":"https:\/\/kepner-tregoe.com\/de\/wp-json\/wp\/v2\/media?parent=63513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}