{"id":63497,"date":"2012-10-12T09:03:40","date_gmt":"2012-10-12T09:03:40","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/conference-technology-services-world-tsw-speaking-engagement-with-cisco-october-2011\/"},"modified":"2026-04-02T14:01:49","modified_gmt":"2026-04-02T14:01:49","slug":"conference-technology-services-world-tsw-speaking-engagement-with-cisco-october-2011","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/conference-technology-services-world-tsw-speaking-engagement-with-cisco-october-2011\/","title":{"rendered":"Konferenz: Technology Services World. TSW-Vortrag mit Cisco \u2013 Oktober 2011"},"content":{"rendered":"<h2><\/h2>\n<p>Die Konferenz \u201eTechnology Services World\u201c ist eine unvergleichliche Quelle f\u00fcr Peer-Learning, Networking und Ideenaustausch, die Sie nicht verpassen sollten. Nehmen Sie an drei Tagen mit anregenden Diskussionen \u00fcber die aktuellsten Themen unserer Branche teil. Die Teilnehmer werden alternative Ans\u00e4tze entdecken \u2026  <\/p>\n<p><strong>TSW-Vortrag mit Cisco<\/strong><\/p>\n<p><strong>Referenten: <\/strong>Dave Broenen und Shellina Damji<\/p>\n<p><strong>Titel: <\/strong>Warum technisches Training nicht funktioniert<\/p>\n<p><strong>Zusammenfassung:<\/strong> Entdecken Sie das Geheimnis, wie Sie vermeiden k\u00f6nnen, Unmengen an knappen Geldern f\u00fcr Schulungen zu verschwenden, ohne profitable Ergebnisse von Ihrer Support-Organisation zu erhalten. Die nat\u00fcrliche Affinit\u00e4t von Technologie-Service-Organisationen zu Software und technischem Training als vorherrschende L\u00f6sung f\u00fcr ihre Service-Herausforderungen f\u00fchrt zu einer immer gr\u00f6\u00dferen L\u00fccke zwischen Kundenerwartungen und tats\u00e4chlicher Servicef\u00e4higkeit. In dieser Pr\u00e4sentation werden Dave und Shellina zeigen, wie Sie nachhaltige und profitable Ergebnisse f\u00fcr Ihr Unternehmen erzielen. Sie werden das traditionelle Paradigma \u201eTechnologie ist die Antwort\u201c infrage stellen, indem sie aufzeigen, wie ein strategischerer, prozess- und menschenorientierter Ansatz entscheidend f\u00fcr eine konsistente, qualitativ hochwertige Probleml\u00f6sung ist. Schlie\u00dflich werden sie eine Methodik vorstellen, die es dem Service-Unternehmen erm\u00f6glicht, die Leistung zu steigern und sein wertvollstes Service-Asset zu nutzen \u2013 seine Mitarbeiter.    <\/p>\n<p><strong>Ziele:<\/strong><\/p>\n<ul>\n<li>Erfahren Sie, wie Sie weniger ausgeben, weniger Stress haben und mehr von Ihrem Schulungsprogramm profitieren<\/li>\n<li>Erfahren Sie, wie Junior-Ingenieure Ergebnisse wie Elite-Escalation-Engineers erzielen k\u00f6nnen<\/li>\n<li>Erfahren Sie, wie Sie Ihre Kapazit\u00e4ten zur Fehlerbehebung ausbauen k\u00f6nnen, ohne die Mitarbeiterzahl zu erh\u00f6hen<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Die Konferenz \u201eTechnology Services World\u201c ist eine unvergleichliche Quelle f\u00fcr Peer-Learning, Networking und Ideenaustausch, die Sie nicht verpassen sollten. Nehmen Sie an drei Tagen mit anregenden Diskussionen \u00fcber die aktuellsten Themen unserer Branche teil. Die Teilnehmer werden alternative Ans\u00e4tze entdecken \u2026 TSW-Vortrag mit Cisco Referenten: Dave Broenen und Shellina Damji Titel: Warum technisches Training nicht [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":8054,"template":"","class_list":["post-63497","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Konferenz: Technology Services World. 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