{"id":63465,"date":"2015-03-10T15:10:36","date_gmt":"2015-03-10T15:10:36","guid":{"rendered":"https:\/\/kepner-tregoe.com\/about\/news\/structured-root-cause-analysis-webinar-for-it-professionals\/"},"modified":"2026-04-02T13:47:45","modified_gmt":"2026-04-02T13:47:45","slug":"structured-root-cause-analysis-webinar-for-it-professionals","status":"publish","type":"news","link":"https:\/\/kepner-tregoe.com\/de\/about\/nachrichten\/structured-root-cause-analysis-webinar-for-it-professionals\/","title":{"rendered":"Webinar zur strukturierten Ursachenanalyse f\u00fcr IT-Fachkr\u00e4fte"},"content":{"rendered":"<h2><\/h2>\n<p>IT-Fachkr\u00e4fte im Problem Management sind stets auf der Suche nach dem richtigen Toolset, um Probleme und Incidents effektiv zu bearbeiten. Shellina Damji von Kepner-Tregoe und Mike Malcangio von ServiceNow werden ein technologieagnostisches Toolset vorstellen, das jedes Problem oder jeden Incident in der heutigen schnelllebigen technischen Support-Umgebung bew\u00e4ltigen kann. Das Ermitteln der<a href=\"https:\/\/kepner-tregoe.com\/workshop\/root-cause-analysis\/\"> Grundursache von Problemen<\/a> ist entscheidend, um das Incident-Feuerl\u00f6schen zu beenden. Shellina und Mike zeigen, wie IT-Teams Probleme effektiv managen k\u00f6nnen, indem sie kritische Informationen sammeln, die zur Identifizierung der Grundursache f\u00fchren.   <\/p>\n<p>Das Ziel? Mehr IT-Stabilit\u00e4t durch eine Reduzierung wiederkehrender Incidents. <\/p>\n<p><b><strong>Nehmen Sie teil:<\/strong><\/b> 21. Januar 2015<br \/>\n<b><strong>Um:<\/strong><\/b> 14:00 Uhr Eastern Standard Time (USA)<\/p>\n<p>Dieses Webinar wird von der itSMF USA Problem Management Special Interest<\/p>\n<p><strong><a href=\"https:\/\/www.brighttalk.com\/webcast\/845\/137937\">Auf dem Bright Talk Network ansehen<\/a><\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/kepner-tregoe.com\/default\/assets\/Image\/KT-Team\/Shellina_Damji_02_bw.jpg\" alt=\"\" width=\"250\" height=\"242\"><\/p>\n<p><b><strong>Shellina Damji, Kepner-Tregoe <\/strong><\/b><\/p>\n<p>Als Practice Leader bei Kepner-Tregoe betreut Shellina Beziehungen zu globalen strategischen Kunden und bringt Expertise im Bereich Service Excellence ein, einschlie\u00dflich Servicestrategie sowie der Verbesserung von Service und Support durch Systemverbesserungen, Neugestaltung von Performance-Systemen, Prozess-Coaching und Kompetenzentwicklung.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/kepner-tregoe.com\/default\/assets\/Image\/News\/Mike%20Malcangio%2C%20ServiceNow.jpg\" alt=\"\" width=\"236\" height=\"237\"><\/p>\n<p><b><strong>Mike Malcangio, ServiceNow<\/strong><\/b><\/p>\n<p>Mike verantwortet die Strategie und Ausrichtung der IT Service Automation Suite von ServiceNow und ist seit 20 Jahren als IT-Fachkraft t\u00e4tig. Vor seinem Wechsel zu ServiceNow war er f\u00fcr die Leitung der erfolgreichen Implementierung von ServiceNow (Incident, Problem, Change und Service Catalog) verantwortlich und trieb die Entwicklung eines IT-Data-Warehouse f\u00fcr Qualcomm voran. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT-Fachkr\u00e4fte im Problem Management sind stets auf der Suche nach dem richtigen Toolset, um Probleme und Incidents effektiv zu bearbeiten. Shellina Damji von Kepner-Tregoe und Mike Malcangio von ServiceNow werden ein technologieagnostisches Toolset vorstellen, das jedes Problem oder jeden Incident in der heutigen schnelllebigen technischen Support-Umgebung bew\u00e4ltigen kann. Das Ermitteln der Grundursache von Problemen ist [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":7802,"template":"","class_list":["post-63465","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Webinar zur strukturierten Ursachenanalyse f\u00fcr IT-Fachkr\u00e4fte - Kepner-Tregoe<\/title>\n<meta name=\"description\" content=\"IT-Fachkr\u00e4fte im Problem Management sind stets auf der Suche nach dem richtigen Toolset, um Probleme und Incidents effektiv zu bearbeiten. 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